It was a little difficult at first until we transferred to a local office.
Adam and Eric were very informative and patient. Made the loan process much more tolerable
Some surprises: Tax return questions weren't answered until info was presented to underwriters. Your firm actually had all of the tax returns you requested 5 weeks prior to hearing from Jessica that they just found issues. It was resolved but not without trepidation. 2nd. Closing was scheduled for Wed 10am as understood by our realtor, Robbie Smith and sellers, Ryan and Jacquie Smith and my understanding. On the morning of the Wednesday closing I asked Robbie to call VU to confirm since we had not been informed of any change and Jessica said that it would have to be changed, since paperwork wasn't at attorney's office at that time and attorney was booked all of the remainder of the day and the following day also. Closing finally took place 2 days later on Friday.Neither of these issues are severe but they are frustrating and could have been prevented. As you recall Eric I have experienced substantial financial hardship in the past and have been working my way out and have come a long way to that end. Enough so that you and your company saw fit to lend me the funds to buy a home for no money down and at a very competitive interest rate. To that end I will be eternally grateful to you and Veterans United. Thank you so much.
I was amazed the way they helped veterans in buying a home, Maureen and Candy were excellent and all the staff of veterans united.
The entire experience was really great. The loan specialist were there every step of the way and kept me updated as anything changed.
The home appraisal process took longer than expected and threatened to push back closing. I would have liked to have had a smoother process with the appraisal company that was contracted.
The whole process was long and complex, but VUHL made it easy and smooth.
Love all the tutorials videos available from the start to the moment you close on your home. VA United walks along you,at a tempo that works for you. Rated A staff that greets you with a warm smile.
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Experience first-hand why 334,944 homeowners give us a perfect score!
Veterans United exceeded my expectations and surpassed all (referring to 12+) previous lenders experiences!
I AM still basking in Awesomeness!! My Team made this process RIDICULOUSLY easy! I LOVE my new Home & I AM GRATEFUL!
