Excellent customer service! I was served very well by Katie and her team. I'm very pleased with the service received and will definitely refer her to my family and friends.
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I cannot say THANK YOU enough.
I have told everyone I know how helpful and patient Jaimie was; her follow through and customer service was perfect and she ran interference for me working things through with the title and survey company's when their customer service was awful. She is a tremendous asset to your team! Mark is great, calm and reassuring and was able to put things in perspective for me financially when I needed that extra level of explanation. I don't know what they get paid, but it's not enough!!!
I would like to add, however, that at least in the Palm Beach County area, you do not use the Fidelity office out of Jupiter for title work. Their customer service and follow through was about as poor as UVA's was wonderful.
Ashley Black was extremely helpful in any required document processed in a timely manner, explaining what was needed and why, and getting everything correct.
Getting the same information and requests from several directions (emails, telephone, and mail) and several sources (Nick, Ashley, "processing" group) was sometimes confusing.
Went above and beyond enjoyed working with your team
I wish we could have alleviated the large gap between what I was told would be my closing costs and the amount I actually paid. Also, I was not informed on the amount until after close of business the day before closing! I really had to jump through hoops to wire the money in time for closing. I wish we could have avoided that somehow.
I had no idea that there was a company like Veterans United out there, who would make it so easy for me and to help me realize my dream, of owning my own home. I will always be thankful to all of you. Thanks again Jon!
You all made our first home purchase great and stress free!! Thank you so much!!
I've been in touch with Kevin off and on for almost a year until we found the perfect Lake home. Kevin has always been happy to answer any questions we had even when he knew it would be months before we finally needed his services. His loyalty and commitment to people rather than just as a client is why our loyalty will remain with him in the future as long as he maintains being a loan specialist. Kevin is a total sweetheart and our family's contentment with the entire process we feel is because Kevin, Kris and his team members are exceptionally committed to going above and beyond. Thank you again!
Thanks again, hope to work with yall again one day!
They both should be recognized for their hard work .
Because being and employee sometime the hard or and effort does go unnoticed and it should.