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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
462,339 reviews
747 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Navy
Army
Caring Easy Supportive Linda J., Marines
Army
Army
Army
Trustworthy Knowledgeable Streamlined Dan S., Air Force
Navy
Navy
Clear Responsive Experts Tony D., Army
Marines

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 462,339 unfiltered reviews

Starting on Page 118 of 15,412. Return to Page 1

4 out of 5 Stars
headshot image of Josh Capron

Loan Officer: Josh Capron

NMLS# 1232378

5 out of 5 Stars

Our team was so helpful, they answered every question we had and gave us amazing feedback about our financial readiness for this major step in our lives!

headshot image of Derek Parnell

Loan Officer: Derek Parnell

NMLS# 2129892

2.5 out of 5 Stars

Communication was horrible Micheal Jones did good but there was a hiccup at some point with the other person we were working with because we got radio silence after that

Response from Veterans United

Hi Naomi,

Thank you for sharing this. I’m glad to hear Michael did a good job, but I’m really sorry for the breakdown in communication you experienced afterward. Being met with radio silence can be frustrating, especially during such an important process.

That’s not the level of consistency you should expect from us, and I appreciate you calling it out. I’d like the chance to look into what happened and make sure your experience is fully understood.

Please feel free to reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you contact us after hours.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars

The Veterans United team did an awesome job.They made everything simple and easy to understand, and they were always there when I had questions. The whole process felt smooth because of them.I really appreciate their help and would definitely recommend them to anyone. Great team!

headshot image of Ryan Hauser

Loan Officer: Ryan Hauser

NMLS# 2064438

5 out of 5 Stars

Sam, Melissa, & Clayton were on my team every step of the way through this journey. They are outstanding in this soldier/veteran's book. A Team I would have no issue "taking down range with me on a mission" as we say in the Army. Many thanks and appreciation. They work ethic and empathy is stellar and represents Veterans United eloquently..Great Job.. I highly recommend to any soldier/veteran

headshot image of Sam Brown

Loan Officer: Sam Brown

NMLS# 1601606

5 out of 5 Stars
Photo submission from Robert H.

Veterans United was very easy to work with and their employees are very efficient. A special thanks to Alberto and his team for their professionalism and efficiency. Alberto really made my experience a positive one.Will definitely recommend Veterans United to people looking for a mortgage.

headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

4.5 out of 5 Stars
headshot image of Tanner Baldwin

Loan Officer: Tanner Baldwin

NMLS# 2708114

5 out of 5 Stars
headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars
headshot image of Chris Angelo

Loan Officer: Chris Angelo

NMLS# 1861983

5 out of 5 Stars
headshot image of Jodi Coons

Loan Officer: Jodi Coons

NMLS# 1464854

5 out of 5 Stars
headshot image of Justin Griffith

Loan Officer: Justin Griffith

NMLS# 2506726

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5 out of 5 Stars
headshot image of Stephen Coloni

Loan Officer: Stephen Coloni

NMLS# 2104813

3 out of 5 Stars
headshot image of Clint Robson

Loan Officer: Clint Robson

NMLS# 2768058

4 out of 5 Stars
headshot image of Kody Gilbow

Loan Officer: Kody Gilbow

NMLS# 192566

4 out of 5 Stars
headshot image of Taylor Clark

Loan Officer: Taylor Clark

NMLS# 1124030

5 out of 5 Stars
headshot image of Heidi Bailey-Houston

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

5 out of 5 Stars
Photo submission from Harold K.

My wife and I would like to convey (we learned that word from our real estate dealings, lol) our deepest and most heartfelt gratitude to each and every one of the Veteran's United Team!!!Our journey began with Smith Gaddy on May 23rd. This being our first home ever (yes, at our age...), we did not know what to do or expect. We were guided by you all every step of the way. Our concierge (Casie) got us connected and on track for this process. She also hooked us up with our realtor. Tyler (our loan officer) got involved immediately and worked on our preapproval. Every step was detailed and explained in ways we could understand. The patience, understanding, and commitment was/is so amazing. Cara kept us on track for the underwriter and Jimmy kept the ball rolling in the same efficient manner when Cara was not available. Alicia got our Homeowners insurance in line and patiently kept making necessary changes as we needed them. We successfully closed on July 25th, 2022!Tyler (our loan officer) has gone out of his way to make our dream come true. He helped us overcome obstacles which could have destroyed our dream from becoming a reality. We will never forget him or his team!We tell you all this so you can get an idea from the buyers/our perspective. You all never lost sight of why you are doing this.I am a Vietnam Veteran who has had a difficult trip through life. I never would have dreamed this possible. More importantly, my wife gets the one thing in this life that she has always dreamed of. Thank you for what you have done for us! Remember that you all hold the ability to fulfill a void in a veteran and his family's life. It makes a HUGE difference and again we will be forever grateful to you all. Thank you!!!

headshot image of Tyler Oakley

Loan Officer: Tyler Oakley

NMLS# 2000329

5 out of 5 Stars
headshot image of Derek Russell

Loan Officer: Derek Russell

NMLS# 310095

5 out of 5 Stars
headshot image of Sheldon Turek

Loan Officer: Sheldon Turek

NMLS# 1911743

5 out of 5 Stars
headshot image of Jay Christman

Loan Officer: Jay Christman

NMLS# 1812715

5 out of 5 Stars

This has been such an easy experience. My team was prompt with all issues and were able to help me understand the process a little better. I will definitely recommend Veterans United to any ex military I know.

headshot image of Randee Barr

Senior Loan Officer: Randee Barr

NMLS# 634652

5 out of 5 Stars

This process was nothing but wonderful. Our loan officer and coordinator was stellar and had great communication and was able to get us to close a week earlier than expected. We also arrived to our home and our son had the most awesome package waiting for hin due to the Veterans United team actually treating us like we were a friend rather than a number.

headshot image of Dean Crippen

Loan Officer: Dean Crippen

NMLS# 1968112

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5 out of 5 Stars
headshot image of Matt LaTorre

Loan Officer: Matt LaTorre

NMLS# 1054084

5 out of 5 Stars
headshot image of Rob Hegstrom

Loan Officer: Rob Hegstrom

NMLS# 611459

5 out of 5 Stars
headshot image of Aaron Guinn

Loan Officer: Aaron Guinn

NMLS# 2079487

5 out of 5 Stars
headshot image of Aaron Rand

Loan Officer: Aaron Rand

NMLS# 1374309

5 out of 5 Stars
headshot image of Matthew Eichenberger

Loan Officer: Matthew Eichenberger

NMLS# 369949

5 out of 5 Stars
Photo submission from Terrance S.

Veterans United you have once again amazed me. You must being doing something right with your hiring because you have some amazing personnel. Your portal is easy to use and the checklist come in hand. You guys are awesome!

headshot image of James Miller

Loan Officer: James Miller

NMLS# 1374328

5 out of 5 Stars
headshot image of Eric Perrigo

Loan Officer: Eric Perrigo

NMLS# 1960972

5 out of 5 Stars
headshot image of John Mowrey

Loan Officer: John Mowrey

NMLS# 2303893

5 out of 5 Stars
headshot image of Jason Bals

Loan Officer: Jason Bals

NMLS# 1599125

5 out of 5 Stars
headshot image of Ty Reece

Loan Officer: Ty Reece

NMLS# 1698020

5 out of 5 Stars
headshot image of Ryan Hauser

Loan Officer: Ryan Hauser

NMLS# 2064438

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