Only two issues. One, the closing costs were estimated at 10-15k initially but were closer to 20k. Second, my wife’s name was not on the deed at closing. Others than that, everything was great.
The loan officer, Cory Peebles, did an outstanding job. He had all the answers, knew what was needed, knew everything was good from the start, and he drove the process right to the finish line with ease. I really appreciated his outstanding competence. I have dealt with others at Veterans United in the past, and Cory was by far the most competent I have dealt with.
Bryan was great and honest every step of the way. I really was worried, but Bryan was able calm us down and was with us every step of the way.
They worked with us and were always ready and answered whatever questions we had at honestly any time past working hours too! Great team made the experience easy and enjoyable!
Veterans United was very easy to work with and their employees are very efficient. A special thanks to Alberto and his team for their professionalism and efficiency. Alberto really made my experience a positive one.Will definitely recommend Veterans United to people looking for a mortgage.
Justin did a great job for us. When we had a few problems he helped us get through it. A great job. Thank you Justin
Everything went great up until the final closing estimate. Not to many single mom's are fortunate to have approx $20,000 extra for closing costs. So it was a shocker from estimate to final.
We were extremely satisfied with all that occurred this last month leading up to our closing. All questions and issues we had were quickly addressed and solved even after hours. All persons we dealt with were extremely friendly and helpful.
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Overall very helpful staff. Casey and Markita were very helpful throughout the process as a first time buyer. Communication was great regarding issues that arose throughout the process. Would highly consider both of them for any future endeavors
Mike Smith and his team stayed on topic from start to finish with daily and some times hourly updates. It was truly amazing to be a part of this process and watch the team address obstacles and overcome them. I closed on time, Mike and Lora were great at keeping everyone focused, informed and on task including me. I thank the entire team for navigating a complex task with many moving parts and keeping everything on track.
My wife and I would like to convey (we learned that word from our real estate dealings, lol) our deepest and most heartfelt gratitude to each and every one of the Veteran's United Team!!!Our journey began with Smith Gaddy on May 23rd. This being our first home ever (yes, at our age...), we did not know what to do or expect. We were guided by you all every step of the way. Our concierge (Casie) got us connected and on track for this process. She also hooked us up with our realtor. Tyler (our loan officer) got involved immediately and worked on our preapproval. Every step was detailed and explained in ways we could understand. The patience, understanding, and commitment was/is so amazing. Cara kept us on track for the underwriter and Jimmy kept the ball rolling in the same efficient manner when Cara was not available. Alicia got our Homeowners insurance in line and patiently kept making necessary changes as we needed them. We successfully closed on July 25th, 2022!Tyler (our loan officer) has gone out of his way to make our dream come true. He helped us overcome obstacles which could have destroyed our dream from becoming a reality. We will never forget him or his team!We tell you all this so you can get an idea from the buyers/our perspective. You all never lost sight of why you are doing this.I am a Vietnam Veteran who has had a difficult trip through life. I never would have dreamed this possible. More importantly, my wife gets the one thing in this life that she has always dreamed of. Thank you for what you have done for us! Remember that you all hold the ability to fulfill a void in a veteran and his family's life. It makes a HUGE difference and again we will be forever grateful to you all. Thank you!!!
I would absolutely recommend Ross Pierson! Everything else was a hassle.
Response from Veterans United
Hi Jacob,
Thank you for calling out Ross Pierson, I’m really glad to hear he made a positive impact on your experience. That said, I’m sorry the rest of the process felt like a hassle. Buying a home should feel supported from start to finish, and it’s clear we didn’t deliver that consistency here.
I’d like the chance to better understand where things broke down and how we can improve. If you’re open to it, please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we can usually follow up the next business day if you contact us outside those hours.
Sincerely,
Claire S., Client Relations Manager
Jake Force and his team were absolutely amazing. I will use Jake and Veterans United from here on out.
Wonderful to work with the crew. Thank you for everything you do.
Exceptional service, Incredibly knowledgeable and kind. Will always recommend Veterans United.
As a first time homebuyer in this manner, I had many questions that Zach eagerly and thoroughly answered in a very timely manner. He guided us through the seemless process from start to finish with just the right amount of communication. I'd definetly use him again!
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Veterans United you have once again amazed me. You must being doing something right with your hiring because you have some amazing personnel. Your portal is easy to use and the checklist come in hand. You guys are awesome!
The app is very user-friendly and made it simple to stay organized during the mortgage process. But what really stood out was the people at Veterans United—their support and responsiveness made all the difference. Thank you so much!
I have zero complaints. Rich specifically was an invaluable asset to purchasing this home but the team as a whole really made it feel like I had people on my side. Very happy with my experience.
