Overall, I think there was a disconnect between my loan team and our realtor/us. We would disclose stuff months in advance and then the day before close they were scrambling to get something that was already disclosed. It was stressful at times. But overall I would still recommend Veterans United to any Vet looking to get a home.
Response from Veterans United
Hi Jacob,
Thanks so much for your honest feedback—and for still recommending us despite the stress you went through. I’m really sorry that information you disclosed early on wasn’t handled properly. When things pop up last-minute that should’ve been taken care of weeks before, it creates unnecessary pressure for everyone—especially you. That’s not the experience we want anyone to have.
I know how important it is for the loan team and your realtor to be in sync, and I hate that it felt disjointed during such a critical part of the process. Your feedback helps us understand where we need to do better, and I appreciate you taking the time to share it.
If you’d be open to chatting more about your experience, the client advocate team would love the chance to learn from it and pass your insights along to the right folks here. You can reach them at 1-800-212-5200 or email ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST.
We had an exceptional experience with Veterans United and their staff. The level of professionalism and excellent customer service is amazing. From the moment we called and spoke with an agent regarding starting a home loan application it was nothing but exceptional customer service. Their knowledge, dedication and hard work made this the smoothest process we’ve ever experienced in purchasing a home. We submitted the application online and within 30 minutes we had received our first call back with an introduction and steps with what will happen next. It was that way throughout the entire process. Excellent communication throughout! We were able to close on our home in 30 days without any issues and all is due to the wonderful staff that was working with us during our process. Danny, Mike & Krystal thank you so much for all of your hard work and dedication to your job and fellow veterans, because of you guys our dreams were made reality. Thank you from the bottom of our hearts! Forever grateful the Ramos Family!
We wanted a faster close and the cooperation at VU was tremendous. A good team!
Aaron and his team was excellent especially Dion. My fianc
They were fast, responsive, honest and expedient. They were with me every step of the process, up to and including connecting my utilities and changing my address.
Second Time Just as Excellent!This is our second time using Veterans United, and once again, the experience was absolutely outstanding. The team made the VA loan process incredibly smooth, stress-free, and efficient. From start to finish, everything was clearly communicated and well-organized.A special thank you to Jason and Krista—your professionalism, guidance, and personal touch truly made a difference. It's rare to find a team so dedicated to making things easy for veterans and their families.We wouldn’t go anywhere else. Highly recommend Veterans United to any veteran looking for a VA home loan—these folks are the real deal! 🇺🇸
Cory and his team were fantastic with everything always early with getting everything I needed fastest closing I’ve seen
You will not have any regrets. Constant contact from start to finish. Highly highly highly recommend
Very easy and upfront process. Answers all questions very timely.
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100% percent would tell everyone to use Veterans United for the home loan services!
Veterans United kept me informed of every detail from start to finish. Quick to reach out to me if any issues arose . Quick to respond to any questions I might have had. I would recommend them to any veteran who is looking to buy.
I was searching for a VA loan and saw the ad for veterans united. My friends nephew used VU when he relocated back to North Carolina. I would recommend to anyone to call Veterans United first. Again, I can’t say enough good things about my loan team and everyone at Veterans United. Extremely helpful from start to finish.
