Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
We are Post Commander and 2nd Vice as well as Women's Aux 1st Vice ... we will DEFINITELY be giving Nichole's name for referrals.
Great group of people to work with, as this was my second time to use VU. Highly recommend to any of my veteran friends.
This was our 3rd VA loan on this house (refi). It was by far the most frustrating. As a company specializing in VA loans I would expect the broker to know the product. He did not as the underwriter kept asking for additional information and tests. In hindsight I should have paid a higher origination fee and stuck with USAA. The savings was not worth the hassle.
Danny is an exceptional individuala
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Everyone was absolutely fantastic to work with!
I was nervous entering into the thought of refinancing our home, but Veterans United did a great job putting my mind at ease. Truly customer-oriented.
From the first day I spoke to Derek he was very courteous, patient and explained the process to me clearly. With his direction my husband and I was able to bring our credit up to standard, and complete the loan application process. He recommended our outstanding agent, whom helped us choose the perfect home for our Family. I'll give Derek a 5 star. Thank you for everything.
The loan officer (Ashleigh Quinn) that worked with me was fantastic. Answered all questions very promptly and was very helpful at every turn.
janet and ashton was great to deal with. always answered my calls or returned them in a short time.
Jeremy Eisner was very organized and professional and kept us informed through every step of the refinance process.
Great experience! Very easy refinancing processes.
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I can't say enough about how wonderful and easy this experience was. At each and every step, I knew where we were at in the process and any questions were answered extremely timely by Tina, Erin and Nicole.
Very professional and thorough
It could not get any better, Mr. D. Fritz and Mrs. J. O'Brien was Outstanding, If you do your part they will do theirs, smooth sailing.
Our loan officer, Matt Istwan, was awesome. He went over & beyond all expectations we had. Matt was always professional, courteous, and knowledgeable during the entire process. I can't thank Matt enough for his help with financing our home, he made such a difference during a very stressful home search.
Bobby and Jennica were amazing with all our questions and getting things done fast.
