They do a great job staying on top of things and being professional. Shout out to Dustin, Dika, Crosby, and the entire team. If you want a low stress home buying experience go with Veterans United!
My wife and I would like to convey (we learned that word from our real estate dealings, lol) our deepest and most heartfelt gratitude to each and every one of the Veteran's United Team!!!Our journey began with Smith Gaddy on May 23rd. This being our first home ever (yes, at our age...), we did not know what to do or expect. We were guided by you all every step of the way. Our concierge (Casie) got us connected and on track for this process. She also hooked us up with our realtor. Tyler (our loan officer) got involved immediately and worked on our preapproval. Every step was detailed and explained in ways we could understand. The patience, understanding, and commitment was/is so amazing. Cara kept us on track for the underwriter and Jimmy kept the ball rolling in the same efficient manner when Cara was not available. Alicia got our Homeowners insurance in line and patiently kept making necessary changes as we needed them. We successfully closed on July 25th, 2022!Tyler (our loan officer) has gone out of his way to make our dream come true. He helped us overcome obstacles which could have destroyed our dream from becoming a reality. We will never forget him or his team!We tell you all this so you can get an idea from the buyers/our perspective. You all never lost sight of why you are doing this.I am a Vietnam Veteran who has had a difficult trip through life. I never would have dreamed this possible. More importantly, my wife gets the one thing in this life that she has always dreamed of. Thank you for what you have done for us! Remember that you all hold the ability to fulfill a void in a veteran and his family's life. It makes a HUGE difference and again we will be forever grateful to you all. Thank you!!!
Joey Philpot made our VA loan process remarkably smooth and stress-free! His clear communication, attention to detail, and deep understanding of VA home loans kept everything on track from day one through closing. I strongly recommend Joey to any veteran looking for a top-tier loan officer at Veterans United.
The entire process with the VA home loan program was beyond outstanding!! My loan officer Shane Ward called me within 5 minutes after filling out my application on a Sunday weekend and got the ball rolling immediately, which foremost set the stage for getting me into my now proudly owned home in 35 days. The whole team was super friendly and promt in all the departments. Far beyond my expectations working with the VA Home Loan program in the Alabama/Mississippi location!
Ready to see for yourself?
Experience first-hand why 380,645 homeowners give us a perfect score!
Veterans United is a fantastic organization. They helped us everu step of the way to our new home. Their online services and website are easy to use.
I was having the worst time ever trying to use usaa, I reached out to VU and they made everything so smooth fast and easy!
⭐⭐⭐⭐⭐Justin Darr was absolutely incredible throughout our entire home-buying process. He was professional, knowledgeable, responsive, and always took the time to explain everything and answer our questions. Justin made what could have been a stressful process feel easy and kept us informed every step of the way. We truly felt like he had our best interests in mind from start to finish. We couldn’t have asked for a better loan officer and would highly recommend Justin to anyone buying a home!
Veterans United you have once again amazed me. You must being doing something right with your hiring because you have some amazing personnel. Your portal is easy to use and the checklist come in hand. You guys are awesome!
Brian, and his team made buying my new home pretty easy . They kept in touch with me and always got back in touch with me if I had any questions.
The best we’ve ever worked with. Highly recommend !
You cost me money. It was all set up to have the closing cost in the buyers money and I was told the closing cost was $8000.00 so that left $2000.00 to get back to cover the appraisal and bug inspection and anything else that came up. I said earlier in the application time not to pay down the interest or points on the interest and but no they went and used $3000.00 to pay down the interest and there was another problem that had to be fixed to get the seller the right amount of money that they were to receive after all the problems and payment to lower my interest that made me have to pay $300.00 at closing and I was told that’s what I was getting back wrong! I didn’t bring my check book and that caused problems to fix real fast. You made my closing a real bad experience and the person closing didn't like it or the seller made things take longer and me look stupid because I didn’t know what was going on. The day before fixing application because they didn’t have the right amounts and changing my interest and said that I was still going to get $2000.00 back to cover some of the things I had to pay for. So o I am not happy.
Response from Veterans United
Hi Ricky,
I’m sorry your closing experience left you feeling frustrated and caught off guard. Buying a home is already a significant process, and I understand how upsetting it can be when the numbers and expectations you had going into closing don’t match what you encounter at the closing table.
I’d like the opportunity to take a closer look at your concerns, including the changes you described and the communication leading up to closing. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so I can learn more about what happened.
Our team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
The home buying process was great! Holly was very helpful and the app was beneficial as well.
From the very first phone call, these guys took charge. I felt like I was in touch at all times. If I ever had a question, I could text or call Billy and hear back quickly. The to do lists were great and made sending docs easy. I would definitely recommend.
MY VETERANS UNITED TEAM ROCKS!!!! Wow! Talk about making a scary complicated process EASY!! Everyone from Travis my Loan Officer, Travis my agent, Jill finalizing my loan, Travis the inspector and the rest, I felt like these guys were friends I've known for a while! I'm a first time home buyer and I wish I contacted Veterans United years ago! I'm telling everyone that will listen; CALL VETERANS UNITED TODAY!!
Clay, Kara were very patient and walked through the process, very professional and personable
This has been a very good experience for our family and the folks that help us was very nice and professional. Outstanding
They have made the process so seamless for me.
Bob was easy to work with and was always available to answer questions!
