Everyone was helpful and I want to give a special thanks to my loan officer Rebekah Moncrief for all her help and her kindness to us .
Lisa Durand was fantastic to work with! Very attentive and always made herself available for questions. Closing was the smoothest closing I've ever had!
Working with Krystal and Tara was incredible. Krystal was always available to me throughout the entire home buying process and made it as simple as possible. The same goes for Tara. Both of them were phenomenal, and I will recommend Veterans United to every service member I know because of them.
What a wonderful experience!!
My wife and I would like to convey (we learned that word from our real estate dealings, lol) our deepest and most heartfelt gratitude to each and every one of the Veteran's United Team!!!Our journey began with Smith Gaddy on May 23rd. This being our first home ever (yes, at our age...), we did not know what to do or expect. We were guided by you all every step of the way. Our concierge (Casie) got us connected and on track for this process. She also hooked us up with our realtor. Tyler (our loan officer) got involved immediately and worked on our preapproval. Every step was detailed and explained in ways we could understand. The patience, understanding, and commitment was/is so amazing. Cara kept us on track for the underwriter and Jimmy kept the ball rolling in the same efficient manner when Cara was not available. Alicia got our Homeowners insurance in line and patiently kept making necessary changes as we needed them. We successfully closed on July 25th, 2022!Tyler (our loan officer) has gone out of his way to make our dream come true. He helped us overcome obstacles which could have destroyed our dream from becoming a reality. We will never forget him or his team!We tell you all this so you can get an idea from the buyers/our perspective. You all never lost sight of why you are doing this.I am a Vietnam Veteran who has had a difficult trip through life. I never would have dreamed this possible. More importantly, my wife gets the one thing in this life that she has always dreamed of. Thank you for what you have done for us! Remember that you all hold the ability to fulfill a void in a veteran and his family's life. It makes a HUGE difference and again we will be forever grateful to you all. Thank you!!!
I couldn’t be happier with what Matt E. And Deanna W did for us. Amazing team we were blessed to have then as our loan officers. Thank you so much Matt and Deanna.
5 stars service, 14 days from contract to close, and they paid ME at the table.As a veteran buying a 1970 estate-sale home with a repair amendment and a tight closing date, I expected complications. Tommy Heller and Shannon Brown delivered the cleanest transaction I could have asked for: application to conditional approval in 2 days, clear to close in 9, and we closed a full week EARLY 14 days total on a VA purchase.What stood out:
• Transparent pricing. When I asked about lender credits, Tommy sent the full rate ladder with the credit at each tier so I could choose for myself. I locked 6.5% with a $2,161 credit, my decision made with real numbers in front of me.
• Everything in writing. I asked for text/email over calls and they honored it completely. Every rate, fee, and timeline answer is documented in my inbox.
• They put skin in the game. When I flagged that my rate lock expired on closing day, Tommy quantified the extension cost to the dollar ($49.40/day) and offered in writing to cover several days himself if it came to that. It never did because they closed me early instead.
• VA expertise that showed. Funding fee exemption handled right the first time, my 100% P&T property tax exemption correctly reflected as $0 escrow, and a negative cash to close they literally paid me $384 to take my keys.One tip for fellow veterans: ask for the full pricing grid with lender credits at each rate early in the process, once I asked, Tommy delivered completely and it transformed my cash to close.
Tommy and Shannon ran this file like professionals who close VA loans all day, because they do. Ask for them by name.Enrique D., San Antonio, TX Advanced Datacenter Technician, U.S. Army 1st Cav veteran.
Buying a house is not as easy as it seems, well at least for me it wasn't. However, I am so grateful to have had Trevor and his team in my corner. My loan process was quite tedious and involved a lot of moving parts, but Trevor and Jennifer never wavered. They were patient, kind, and incredibly supportive throughout the entire ordeal. They didn’t just process paperwork; they acted as true partners, guiding me through every challenge with clear communication and expert advice. I honestly wish I could give a higher score than 10 because Trevor and Jennifer deserves more! Thank you both for making my dream of homeownership a reality!
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Heidi was amazing! Her communication was off the charts, always keeping me updated and on track. She and her team had us ready to close early, which was a huge relief.
Veterans United was so easy to work with. They made everything smooth sailing and always kept us up to date. I pray and hope this is our forever home, but if there comes a time we’re looking again, Veterans United will be the company we will work with.
I really liked how Veterans United was with me every step of the way. They responded on weekends, while on vacation, in the middle of the night. They really seemed to understand that even though this is just their job, that it was my LIFE and every thing that went well or any snag we hit directly affected my family being safe and secure. They really took it seriously.
Veterans United you have once again amazed me. You must being doing something right with your hiring because you have some amazing personnel. Your portal is easy to use and the checklist come in hand. You guys are awesome!
They worked very hard and helped us all the way to get our house
This took some doing! But the crew at Veterans is outstanding!
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My team truly looked out for me, thanks all you guys and ladies
MY VETERANS UNITED TEAM ROCKS!!!! Wow! Talk about making a scary complicated process EASY!! Everyone from Travis my Loan Officer, Travis my agent, Jill finalizing my loan, Travis the inspector and the rest, I felt like these guys were friends I've known for a while! I'm a first time home buyer and I wish I contacted Veterans United years ago! I'm telling everyone that will listen; CALL VETERANS UNITED TODAY!!
Amazing team!!
Wonderful people the team was wonderful!
They all helped from the start to the end
If you want to leave a positive review for Veterans United, you could say:> **I had a great experience with Veterans United throughout the home-buying process. Their team was professional, responsive, and patient in answering all of my questions. As a first-time homebuyer using my VA loan, I really appreciated having people who understood the process and helped guide me through each step. Despite some challenges along the way, they continued to communicate with us and work toward getting us to closing. I’m very grateful for their support and for helping my family achieve our goal of becoming homeowners. I would definitely recommend Veterans United to other Veterans and military families.**
