Zach was also Amazing and very quick to respond to my inquiries. Thank you all and hopefully I win the 100k drawing.
Louisiana will always be "home" but I believe I have surely found my place in the world, thanks in LARGE part to the stellar efforts of my Veterans United loan team. Yes, I AM a Proud Veteran Homeowner!
Everyone on team was amazing and did their part to finally become a Veteran first time home owner. Super happy and excited to start a new chapter in my life with my new home.
Overall, I would not recommend Veterans United. This is my second VA loan, not a good experience!
Response from Veterans United
Hi Donnie,
I'm really sorry to hear this second VA loan experience didn’t live up to expectations. That’s disappointing, especially since you’ve been through the process before and came to us with a sense of what it should feel like. We aim to make the VA loan process smoother, not more stressful—and it sounds like we missed the mark here.
I'd appreciate the chance to hear more about what went wrong. If you're open to it, please reach out to our Client Advocate team so we can take a closer look and see how we can improve. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We're here Monday through Friday, 9 a.m. to 5 p.m. CST, but you're welcome to reach out anytime.
Everyone did such a fantastic job! I couldn't have done it without everyone! The long hours and all of the tasks were completely worth it. I wouldn't have changed a single thing about my home buying experience with the team that I had! Thank you so much!
First home buying experience. Wasn’t expecting it when the time came because it was 6 months ahead of schedule. The team worked with me step by step. Found out home and closed within a month. Still trying to get over the excitement
This is our third home purchase and our loan with VU was the smoothest of any of them. Would highly recommend them for your VA loan!
We were super happy with the team at Veterans United and how much help we got navigating our first home purchase. Feels great to be a Proud Veteran Homeowner!
This was almost a seamless process. Only issues was with the APP on my mobile device. I was traveling during this whole process and the APP gave me problems signing in and viewing docs
Great experience with Veterans United Home Loan and with Alice and the VU team who made every effort to communicate with us effectively. .
OUTSTANDING job. They have many people assigned to this process and at first I didn’t understand it, but now that I have grasped the concept of their model it appears to be a stellar idea.
CJ and his team did an incredible job.
Could not have asked for better.
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Ryan and Abby were both amazing and helpful throughout the entire process. This was our first home buying experience, and they both made us feel at ease, inform,d and taken care of from start to finish. I cannot recommend them highly enough!
From when I first started out, everyone has been kind, courteous and professional. Couldn't ask for a better team to assist me with my first loan.
I emailed on a Sunday afternoon (4/27/2025), when I actually had time to sit down and handle a little business. Within minutes I received correspondence from Alberto asking me to send him an email about my needs on the refinance request. He noted he would call the next morning, and he did exactly that. I never expected such a prompt response. I then received a link via text to enroll on the app w/ VU. This was on Monday, 4/28/25. By Friday 05/2/2025 I had an appraisal and termite inspection completed (same week). Within the next week I was cleared to close. We officially closed on Friday 5/16/2025. You can do the math, that is fast. Alberto and his team are amazing. They have my business and my family's business for all our financial needs. Thank you, Alberto and Jenny, for taking care of my family! You are appreciated.
If you’re looking to get a home. Don’t pass this up. They will help you every step of the way with everything. I mean everything. If you have any questions they will get back with you as soon as possible and that’s like maybe 30 minutes max on waiting time.
I was so happy I called Veterans United for my mortgage! Who knew they would take care of me so well and even be so thoughtful as to think of my cat!
Thank you to the whole crew!
