This is my second time using VU. The first experience was great. It was smooth, went like clockwork, and didn't require a lot of back-and-forth between me and VU. This second time was awful. At one point I wish I had chosen another lender. Stuff was wrong, required multiple times, things that should have been requested sooner were not. It was only at the 11th hour and on the day of closing that I got final approval. This was a very STRESSFUL process the 2nd time and really left a very SOUR taste in my mouth about the overall experience. Because It was my second time, I knew it could have all been handled better - but it wasn't. Would I recommend? Yes, but with reservations and caution!
Response from Veterans United
Hi Peter,
Thank you for sharing your honest feedback. I'm glad your first experience with Veterans United was such a positive one, but I'm sorry your second homebuying experience didn't live up to those expectations. I understand how frustrating and stressful it must have been to deal with repeated requests, last-minute approvals, and uncertainty leading up to closing.
We appreciate you giving us another opportunity to earn your business, and I'm sorry we fell short this time. Your feedback is important, and I'd appreciate the chance to learn more about your experience and see where we can improve.
If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Eric and Lisa exceeded expectations. They made sure the process went smooth and made our closing date on time even after we ran into some delays from outside factors ( septic inspector and
Working with Veterans United has been the most rewarding and satisfying process imaginable. Everything was super smooth and the service was absolutely outstanding, working with Taylor Fruits has been my favorite experience to date. She went above and beyond her duties to ensure we knew the ins and outs of the whole process. Home buying, which can be the most stressful ordeal, has never been easier. I can’t say enough good about working with Taylor Fruits!
Jeff made a commitment about how positive I was whenever we talked. I'll send him and email, about my testimony, to explain were that positivity comes from. I hope it gets shared with the rest of the team. Thank you all again. You're a great bunch to work with!
Kendall and his team were nothing short of outstanding. He was professional, responsive, answered or resolved things quickly and his team was the same. We changed courses several times throughout the process switching from VA to conventional and from one borrower to two at the last minute. He had no problem and came through with needed documentation immediately.
It was my first time purchasing a home and I had no clue where to start or what all the paperwork was about. But everyone I spoke to was patient with me and explained everything step by step.
My wife and I are first time home buyers, and the Veterans United team made the process much simpler for us. I can't recommend their service enough. Thanks again Veterans United team!
Shawn did great! Highly communicative, perfect attention to detail every step of the way!
Our Veterans United team was excellent. They kept us up to date every step of the way. When things got too difficult for us to handle on our own, our coordinator, Ashley R., went out of her way to coordinate between our financial planner, insurance agent, and closing lawyer. Our loan officer, Billy C., and the rest of the team were there to answer our numerous questions. Thank you all for making this process a bit more palatable! Definitely five star service.
CHRISTOPHER ROBINSON, my loan officer was a big help in getting this house.
Chris B is awesome
Great job too all, thank you
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Jessica Galvan / Joseph Onello was supportive from the beginning to the end of the process! They really made everything transparent, and would greatly recommend them as a team to others!
The whole experience of buying a house was a complete pleasure and couldn't have gone more smoothly. Dan and the entire team were there for us every step of the way and I'm proud and happy to say, thank you for an excellent job done flawlessly with the spotlight on the veteran, throughout.
Mckensie did a great job and was very helpful!
Thank you VU! Proud to have served ! You made this experience a breeze! Special thanks to Ryan for answering every call and message! If you use a va loan make sure to at least have 3k in the bank and prior collections paid off before using just to keep from running into issues like we did.
Thank you to the entire team at Veterans United. The process was smooth and straight-forward.
The team was great! The only complaint is I did not receive my final numbers until the late afternoon the day before closing. That created an issue with wiring the funds which evolved into a bigger issue involving the seller and the closing on his new property.Other than that, Ryan was great along with the team. I would use him again.
