Kellen and Abigail were outstanding. Kellen has always been there for me. My process took 4-5 years before I closed yesterday. He could have pawned me off to the new person. Didn't happen, the man would call me back while on vacation with his family. Unbelievable customer service. He actually deserves a score above 10, however that wasn't a option.
Debbie is absolutely amazing! My husband and I bought our first home. She has answered every question and went above and beyond for us!
Veterans United was a great company to work with. They were very friendly, professional and knowledgeable about the whole process.
My wife and I would like to convey (we learned that word from our real estate dealings, lol) our deepest and most heartfelt gratitude to each and every one of the Veteran's United Team!!!Our journey began with Smith Gaddy on May 23rd. This being our first home ever (yes, at our age...), we did not know what to do or expect. We were guided by you all every step of the way. Our concierge (Casie) got us connected and on track for this process. She also hooked us up with our realtor. Tyler (our loan officer) got involved immediately and worked on our preapproval. Every step was detailed and explained in ways we could understand. The patience, understanding, and commitment was/is so amazing. Cara kept us on track for the underwriter and Jimmy kept the ball rolling in the same efficient manner when Cara was not available. Alicia got our Homeowners insurance in line and patiently kept making necessary changes as we needed them. We successfully closed on July 25th, 2022!Tyler (our loan officer) has gone out of his way to make our dream come true. He helped us overcome obstacles which could have destroyed our dream from becoming a reality. We will never forget him or his team!We tell you all this so you can get an idea from the buyers/our perspective. You all never lost sight of why you are doing this.I am a Vietnam Veteran who has had a difficult trip through life. I never would have dreamed this possible. More importantly, my wife gets the one thing in this life that she has always dreamed of. Thank you for what you have done for us! Remember that you all hold the ability to fulfill a void in a veteran and his family's life. It makes a HUGE difference and again we will be forever grateful to you all. Thank you!!!
He was very helpful throughout the process. Called whenever I had questions and to check up on me throughout the process. Highly recommend. Promote ahead of peers.
A smart choice in lender led me to my dream home. VU had an experienced loan officer work with me every step of the way and referred me to an excellent agent/broker. The process had setbacks, but my team overcame them all. I got the lowest rate I've heard of in the current market and they maximized my buyer credits.
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Every effort was made to accommodate our interests and help get the process through all aspects of getting to the closing table...The realtor assigned to us was exceptional in staying on top of any and all required information between the lender, seller and title Co...
Derek and his team were nothing shy of amazing throughout this process. Their communication and reassurance was unbelievable! I’d not only recommend them but I would use them again for sure.
Veterans United you have once again amazed me. You must being doing something right with your hiring because you have some amazing personnel. Your portal is easy to use and the checklist come in hand. You guys are awesome!
We loved working with Josh Schultz!!
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This is the second time i've worked with Nick and the team at Veterans United. They have been very helpful from start to finish. They helped me stay on track and it allowed me to balance my work load and the buying process. I couldn't have done it without them.
Easy to work with and accessible.
Katelynn and her team were amazing to work with. Great communications, very personable, and easy to talk to. The portal used to process paperwork was easy to work in and very user friendly.
MY VETERANS UNITED TEAM ROCKS!!!! Wow! Talk about making a scary complicated process EASY!! Everyone from Travis my Loan Officer, Travis my agent, Jill finalizing my loan, Travis the inspector and the rest, I felt like these guys were friends I've known for a while! I'm a first time home buyer and I wish I contacted Veterans United years ago! I'm telling everyone that will listen; CALL VETERANS UNITED TODAY!!
Jon and his team were awesome!
Brandon was the best broker I have worked with when buying a home for my family. Brandon possesses excellent communication skills and is very knowledgable in his field. Although sometimes the home buying process was overwhelming with many "To Dos", the team was always professional and made themselves available. I would highly recommend buying a home through VUHL. Thanks again Brandon for streamlining everything and making the home buying process pleasant.
This was absolutely a seamless and stress free experience. Candy and Jake and Sarah were great at communicating and expediting every step of the process and keeping things moving forward for us. Candy was super approachable and communicated so well with us throughout the process...there was no doubts, uncertainties, or discomfort with any portion of the loan process. The website was very easy to follow and access as well. No confusion or uncertainty at any time through the entire process.
