Fast
Mike and his team were amazing through the whole process. Any questions I asked were answered promptly and professionally.
We were extremely happy with the entire process. John, Megan, and William kept us up to date on needed items, explained the process, and were quick to answer our questions. As first time home-buyers….we had a few. I would recommend Veterans United to anyone looking for a VA loan and especially John and his team! Outstanding work.
VeteransUnited had a plan all laid out for me. Answered all my questions. My first realtor didn't work out, so they assigned me Amber. She is so awesome. VeteransUnited made sure I got into the house with a shop on the property. I appreciate the whole crew.
Courteous and very helpful in every aspect of being helpful. Even though the process had some bumps they stuck with it til the end amazing team and service.
There were several times where I was sent a document with zero instructions, or given the wrong document. AI was being used to enter addresses which ended up in me being given the wrong quotes. There were also errors on closing disclosures as well. Veterans united has made it clear that this is simply another transaction to them.
Response from Veterans United
I'm sorry this process left you feeling like you were just another transaction Henry. That's especially concerning to hear given the issues you described with receiving documents without clear instructions, being sent incorrect information, and finding errors in your closing disclosures. I understand how repeated issues like these can affect your confidence in the process.
I'd appreciate the opportunity to take a closer look at your experience and better understand where things went wrong. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Absolute wonderful experience with Nicole from the beginning to the end. From pre approval to closing it was about 2 months. Every step of the way she made it so easy and guided us step by step. I can't say enough how pleased we are and 10 is not nearly a high enough rating,
Kennedy and crew superb
The online portal for Veterans United was clear and easily navigable. I appreciated the to do's and the checklists that made it easy to figure out our utilities and update our address.
Wonderful experience. Great people.
There is no break, it’s a whole team there to help and somebody is always monitoring your questions and concerns. Great team and I am very satisfy with their performance.
The agents worked round the clock to help me obtain the house of my dreams. They worked with me for over 4 years for me to gain the necessary requirements to close my home. I am highly recommending them to anyone I know that is a Veteran and in need of a home.
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Superlative job
If I hear of anyone looking for mortgage and or refinancing I will definitely refer.
Special care thru the entire process.
As a USMC Veterans, I have been trying to purchase a home for a long time. No matter what I tried it seemed like there were too many doors getting closed on us. Veterans United has been totally the opposite of those other Veterans friendly groups. They guided me and gave me all the information I needed to qualify for a new home. From day one I was treated like a family member and was give the upmost attention. From the time I was introduced to a local realtor to the day we were given the keys, my family and I were taken care of.
I am a founder of a local Veterans group in our community and currently serving as its President. I have informed those who are still renting or thinking about purchasing a home to contact Veterans United first. They have been a blessing to my family and want to make sure their family is taken care of too.
Very streamlined!
Always returned my calls within 24hrs and follow up was outstanding ensuring I was always abreast of changes and updates.
after messing my paperwork all up, this team worked overtime to get me financed.
Josh and his team went above and beyond for my family to close on our home. We had another lender and things were just not working out so we reached out to veterans United and they closed the deal in two weeks which was honestly a miracle. They were always in communication with us about next steps and reaching to out to everyone that was needed to make this happen and now we have a place to call ours thanks to Josh and his team! We will be forever grateful for the work they did and how kind and compassionate they were as well!
Jacob and his team are awesome. So smooth and clear information.
