Truly the best people I have worked with. They made my home buying experience a non stressful one. Great communication. Timely and very transparent. Always willing to answer any questions. I will use these ladies and gentlemen again and again. We were able to close a week earlier than originally scheduled. Logan ,Blair and Kelon were truly the best.
Everyone was outstanding! Can’t thanks Mary’s team enough!
Was such a better experience than I ever thought it would be. Veterans United helped us get into our dream home even during a sellers' market. Justin was nothing but supportive and transparent and helped me through the entire process. Could not be happier to use my VA Loan benefit with help from the Veterans United team!
Cory was the best!
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Ashley and team: Thank you SO much for making this experience go as smoothly as possible! Being able to purchase my great grandmother’s house and get it back in the family is just incredible. I can’t wait for all the memories me and my children will make here. Thank you for making it possible!
Very professional and available when ever needed
Tina and Dana were exceptional! I couldn’t have asked for a better experience with this team!
Dane & Team were great to work with! All questions were answered expeditiously & honestly; couldn’t ask for anything better!!!
Just want to let yall know you are awesome! Thank you for being there to help us military folks and thank you for being so nice and helpful every step of the way. Also, the gifts are above and beyond and we cant thank yall enough for our pizza night gift!
Again, just thank you for everything!!
Everything was amazing from my loan officer to my agent to my home buying concierge! They were on top of everything and if I needed help or had a question everyone was right there!
Exceptional and Professional service. Process was easy and stress free.
The app makes communicating with all parties incredibly easy, and is simple but effective.
It appears to us that there wasn't very good coordination between team members and every time we got our to do list finished there would be several more added. It was very stressful. The closing was the longest we have ever endured and was confusing with the insurance.
Response from Veterans United
Thank you for taking the time to share your experience, David. I'm sorry the process felt so stressful and confusing. I understand how discouraging it can be to complete your to-do list only to have additional items come up, especially when you're already working toward closing.
Clear communication and coordination are important throughout the homebuying process, and I appreciate you sharing where your experience fell short. I'd like the opportunity to learn more about what happened. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Our experience with Greg Heins & his team was more than we could have imagined. They went above and beyond helping us in getting our “dream retirement home”.
When things got tough these guys really pushed hard to make it through. Could not be any happier with their performance, Thank You to the whole team.
The whole process was quick, easy, and painless. The whole staff that has worked with me have been extremely helpful answering any and all of my questions. I would recommend Veterans United any and every time.
