Kris and Taylor were amazing throughout the whole process. We are grateful for their help!
This was our 2nd time using Veterans United and sincerely recommend them! Matt and Vince were outstanding! If you want transparency and honesty, Vince is your best choice! Everyone was super helpful and attentive. We will definitely be using them in any future home loans.
Mike, Shane and Neisha were very professional, resilient, proactive and reliable. I would gladly recommend their services to my fellow Marines and Shipmates in the future. Thank you again for your support. I want to give the Veterans United team a show out for all of the heavy lifting and resilience they exhibited getting me and my family into our new home. Mike and his great team…Neisha and Shane were fantastic, as well as the concierge folks. This was a great way to conclude over 41 years in our beloved Marine Corps. God bless and Semper Fi Merry Christmas! Dwayne and Verona Whiteside
I made a mistake on the application. I forgot that I have a North Carolina state retirement of $1,170.61 per month. Sorry about that.
Excellent service all the way through the entire process. I have recommended VU to other Soldiers within my unit.
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Great team, easy process and couldn’t be happier with Karol and Amanda!
Ashley made this house buying process a breeze. This is my second home I am buying and VA Home Loan made everything easy to navigate, to include a to-do list, an all inclusive hub to keep track of everything, and streamlining communication and docusigning.
The Veterans United team was excellent to work with and made the refinancing process smooth and easy. Carrie Freeman and Nina Eacker were very professional and friendly. They are a great asset to you and for future Veterans United clients. Thanks so much for being great and for the wonderful t-shirt!
Customer service was outstanding by Shane and his team.
Our experience was FANTASTIC and I would highly recommend Veterans United. We had the best team of Josh, Mirza and Chris. They were always available to answer questions even on the weekend. They made the process stress free and very smooth and we cannot thank them enough!!! Do not hesitate to use them. You will not be disappointed.!
Be ready for more 20 questions, however, Veterans United we'll gladly help you through it VU is there to help through any stress you may have with home buying journey.
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Aaron Thomasson was the reason this purchase went thru. When we became frustrated he stepped in and made things happen! Thank you to Aaron and his team for never missing a beat and anticipating our needs and always being available with a direct and correct answer. Our experience was truly remarkable, wish we could give a higher score than 10!
This is my second time working with Mike and Veteran's United and I am grateful for the amazing service, communication, and speed to which he and his team have handled my Home Buying experience.
I think Veterans United really does care about veterans. And I think they give honest advice throughout the loan process!
They walked me through every step. We had hiccups that had nothing to do with Veterans United, but they kept me going & reassured me that things were moving forward and gave me steps to keep is on track on our end.
Initially started strong then lack of communication had some rough sledding for a while but in the end last minute you guys came through. Communication has to be better.
Response from Veterans United
Hey Philip,
Thank you for sharing your feedback. I'm glad we were able to help you reach the finish line, but I'm sorry to hear the communication along the way left you frustrated. Buying a home is a major milestone, and you should feel informed and supported throughout the process.
I appreciate you taking the time to share your perspective. I understand your concerns were important enough to be formally raised during the loan process, and feedback like yours helps us identify opportunities to improve the experience we provide to future borrowers.
Sincerely,
Claire S., Client Relations Manager
