Our closing date got changed at the last minute. It put a strain on everything and everyone.
Response from Veterans United
Hello Greg, we appreciate your feedback on this matter. A member of our Client Advocate team is available, and we invite you to connect with us further. We learn from hearing from your experience and will use this information to train our teams so that we may prevent a similar closing delay. We thank you for your service to our country.
Whether it Ian or someone on his team, responses were quick and informative, even well after business hours. I cannot put to words how this team has helped me, when I thought buying a home wasn’t even an option, they made it possible, and I felt did everything to make it the best deal for me!
Everyone on the team was beyond supportive, I truly could not have asked for a more smooth experience.
Robert and the team made the (typically) stressful home buying process so much smoother than I expected. They always fully answered all of my questions quickly and communicated what to expect next. I was expecting to cry at some point in this process but nope! It was a very positive experience. This company has the process down to a science and it operates like a well-oiled machine, complete with helpful and kind people working for you!
Veteran’s United Home Loans has been incredibly helpful throughout the whole process of buying my first home! From the first phone call to closing, my team has been in corner the entire time! Thank you so much!
The VU Team performance is none short of excellent. Harley Bailey, Loan Officer, Craig Brumfield, Acting Loan Officer, Paul Prost, Transaction Coordinator, Joedi, Home Buying Concierge, and all of the other VU Staff that participated in the process of aiding me in achieving my goal of purchasing a home for my daughters and I - brought great relief to me during one of the most difficult times of my life. During the process the VU Staff became more than just a lender to me - they became my family. One team, one family with one Mission. That mission for me was to purchase my home.May God continue to bless the entire VU Team as they assist many more U.S. Veterans with achieving their goal of becoming homeowners.
Home buying was NEVER an option in my mind, even after my service. But Veterans United made an enormous milestone feel like a simple step forward, I couldn’t be happier!
I appreciate you supporting me as a Veteran, but this is my 4th VA home loan and it was by far the most stressful experience. Great team, but things need to be much more dialed in.
Response from Veterans United
Thank you for this feedback Jeffery. A member of our Client Advocate Team is available to you for additional details. We understand how the home buying process can get stressful. While we cannot change the experience you had, we want to ensure that no other Veterans have this same experience in the future. We appreciate your service and hope that your home serves you well.
I never thought I would be able to get a house. My wife and I took a shot in the dark and brought a battle buddy in Veterans United with us. There were many, MANY scary moments along the way, but VU led the charge AND WE HAVE A HOUSE! We left the closing office after 3 months of home-buying Warfare and lost far fewer casualties than expected. We thought we may have pulled the world's biggest con getting our forever home, but looking back it was VU's outstanding service that helped us in getting our first and last home. I am honest when I say that I TRULY believe that we would not have gotten this property if we hadn't used Veterans United. Thank you for securing us with our forever home and a lifetime of future memories.
10 for 10 can't say more
They are a phenomenal team and handled everything with precision and care. I will always recommend using Veterans United to all Veterans.
I’ve heard several horror stories about buying a home as a first time homebuyer my experience has been nothing short of amazing. I want to thank everyone for a stress free process. Thank you.
Point to point
Response from Veterans United
Thank you for taking the time to provide your feedback, Michael. Based on your review, and our commitment to top-notch customer service, we'd like to hear more about your experience. We continuously strive to improve the service we provide our veterans based on the suggestions of those we've served. Please let us know how we can improve for your fellow veterans.
