Good team
Bravo Zulu to the entire staff at veterans united truly fantastic service and professionalism.
This process started out is only a dream. I made a simple phone call from a Google search and ended up with Veterans United, Alberto and his team. What a God send. It is amazing and I am astounded at how smooth they really make the process. Along every single step they knew exactly what they were doing. The smallest of details were taken care of by their team. Veterans have enough to deal with with many returning from war, deployment, and time away from their families. It’s comforting to know that there’s a company out there that looks out for their well-being. Unfortunately, 10 is the highest grade you can grade someone on their scale, in our opinion, they deserve a much higher score. They took a dream and turned it into a reality, and for that we will be forever grateful. I could not recommend this team higher. Thank you Alberto, and your entire staff for not only making us feel like family, but taking our dream and turning it into a reality. God bless you.
My Veterans United Team was fantastic, responsive, informative and ultimately had my best interests in mind. After doing much due diligence and receiving three other estimates I came back to who I started with! Thank you!
Every aspect was spot on.
Casey and the entire team are amazing! They are professional and effective as a team.
Very pleased
Veterans United helped me find a place I can finally call HOME!
I very much enjoyed working with the team at Veterans United. They were prompt and informative during the home buying process.
The whole team was amazing and Shannon especially. Taking the time to show us houses in both springs and pueblo is a lot of work but she managed to fit us in without any wait time at all. Truly an amazing person. And our loan officer making sure we got a good interest rate.
yes I would recommend/
Lance and his team where outstanding, great communication, and informative.
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Tony and Morgan were literally the most outstanding "bank" people I have ever dealt with. When we were apprehensive, they sent a reassuring email, when we had questions, they answered promptly and swiftly.I 100 percent hold them in the highest regard.
The beginning of the home buying process was great and everything was moving along smoothly. Everything was starting to get stressful towards the end because I kept getting bounced around between MyVU contacts. Not being able to sign into the app when I needed to because it was time sensitive didn’t help either. Towards the end it just felt like I was flying blind with little direction and felt like I was just getting pushed along getting document after document thrown at me to view and sign last minute. I was told multiple times that we were going to close on a certain date so I had to keep asking for days off which isn’t easy to do as a truck driver. In the end we lost a lot of money so we didn’t even get to enjoy closing on the house. We were more happy that the process was over than having actually bought a house. I wouldn’t go as far as to not recommend MyVU to friends and family because I’m sure both everybody goes through the same experience but I would definitely tell them to be cautious so they don’t go through what we went through.
Response from Veterans United
Hi Sergio,
I’m really sorry to hear how things ended—especially after such a promising start. Buying a home should feel exciting, not like a series of last-minute curveballs. Getting bounced between contacts, not being able to log into the app when timing mattered most, and getting hit with unexpected documents and delays? That’s a lot to take on—especially when you're trying to coordinate days off as a truck driver. You shouldn’t have been left flying blind in the final stretch.
It’s upsetting to hear that closing felt more like a relief than a celebration. That’s not the experience we want for anyone, and I appreciate you being honest about it. If you’re open to talking more, our Client Advocate team would like to hear from you so we can look into what went wrong and help make sure it doesn’t happen to someone else. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday from 9 a.m. to 5 p.m. CST.
Thanks again for the feedback—and for giving us a chance to learn from it.
The entire team from VU, Tyler Dunn, Jens Foreman, Vickie Bell and of course the true professional that made this whole process as painless as she could possibly make it, our real estate agent Lora Rousseau who found our perfect home for us! We owe a debt of gratitude to this amazing team of professionals for getting us into our home in an incredibly short period of time. Thank you, VU Team! Your services come highly recommended by us!
The process from beginning to end was seamless. They took care of everything and thought of the things I needed,like internet and sent me information on all of the other services.
My loan team was outstanding from start to finish. These guys know what they’re doing and do a tremendous job! I can’t thank them enough!
