The number of "concierge" contacts and interactions was somewhat confusing as to whom to really interact with. Most calls to the "concierge" staff went to voice mail with delayed responses. One concierge was suddenly unavailable and another concierge sent an email to us but never interacted with us via phone and all calls back to them went to voice mail with no response back. Maybe just one single 'concierge' contact would be sufficient and give them a cell phone to answer.
The entire team was amazing! Prompt and always willing to help and answer questions! Best experience I’ve had with a mortgage company, hands down!
I recommend Veterans United Home Loans to all veterans seeking to purchase a home. Thank you, Jessica Fitzgerald, Ashley, and the rest of the crew at Veterans United Home Loans. We are happily settled.
Great communication from all parts of the team! Huge help for explaining everything in detail for all the silly questions I had. They were able to check and approve all my paperwork very quickly!
had a great experience with Veterans United Home Loans. As a veteran, it meant a lot to work with a team that truly understands our needs. The process was smooth, and the communication was excellent from start to finish. Everyone I worked with was professional, knowledgeable, and genuinely helpful. I highly recommend Veterans United to any fellow service members looking to buy a home.
They were easy to use and ready to go any day I needed to get something done.
Vets United is great.
Loving the new house! Great neighborhood. Very helpful throughout the process knowing I was in the process of moving states away!
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They were quick to answer my questions, kept me updated on how the process was going and made sure everything was taken care of.
Like a family, but with better communication
I highly recommend Veterans United. The team provided a clear and concise approach to every step and managed my expectations in keeping with their high standards. Great experience. Thank you, team!
Just keep doing what you are doing
