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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

433,637

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
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2
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Showing all 433,637 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

They have do much to offer. Extremely friendly staff.

headshot image of Matt LaTorre

Loan Officer: Matt LaTorre

NMLS# 1054084

5 out of 5 Stars
Would Recommend

They could not have made the process any easier for a couple buying a house 8 hours away sight unseen.

headshot image of Debbie Beasock

Loan Officer : Debbie Beasock

NMLS# 1177896

5 out of 5 Stars
Would Recommend
headshot image of Taylor Webb

Loan Officer: Taylor Webb

NMLS# 2036496

5 out of 5 Stars
Would Recommend
headshot image of Meghan Blaine

Loan Officer: Meghan Blaine

NMLS# 1526519

5 out of 5 Stars
Would Recommend
headshot image of Derek Flood-Lorber

Loan Officer: Derek Flood-Lorber

NMLS# 984493

5 out of 5 Stars
Would Recommend
Photo submission from Kenneth W.

I recommend Veterans United Home Loans to all veterans seeking to purchase a home. Thank you, Jessica Fitzgerald, Ashley, and the rest of the crew at Veterans United Home Loans. We are happily settled.

headshot image of Jessica Fitzgerald

Loan Officer: Jessica Fitzgerald

NMLS# 1406881

5 out of 5 Stars
Would Recommend
headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend

The teams here are easy to reach and responsive. Everything is well explained and the software system keeps each piece clear and simple to follow.
This company does not take their Veteran reputation for granted. Aaron, Julie and the team were reliable and trustworthy

headshot image of Aaron Swanner

Loan Officer: Aaron Swanner

NMLS# 1533682

5 out of 5 Stars
Would Recommend
headshot image of Brian Poterbin

Loan Officer: Brian Poterbin

NMLS# 1100035

5 out of 5 Stars
Would Recommend
headshot image of Colin Vaughan

Senior Loan Officer: Colin Vaughan

NMLS# 2291856

5 out of 5 Stars
Would Recommend

I couldn’t have asked for anything better!!!!im so happy with how everything went!!

headshot image of Emily Hunkins

Loan Officer: Emily Hunkins

NMLS# 2162042

4.5 out of 5 Stars
Would Recommend

Once the VA accepted the house I wanted and within my pre-approval it went fast. Jeffrey,the realtor, and the loan team was fast. Once the seller accepted our offer, we are in our new home 30 days later.

headshot image of Christopher Stieffermann

Loan Officer: Christopher Stieffermann

NMLS# 1136517

5 out of 5 Stars
Would Recommend
headshot image of Matt Torres

Loan Officer: Matt Torres

NMLS# 1094594

5 out of 5 Stars
Would Recommend
headshot image of Rob Deleeuw

Loan Officer: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars
Would Recommend

Veterans United team were always there to assist and make the process smooth as possible. I recommend Veterans United to my fellow Veterans.

headshot image of Tommy Purk

Loan Officer: Tommy Purk

NMLS# 1222488

4 out of 5 Stars
Would Recommend
Photo submission from Shane W.

Loving the new house! Great neighborhood. Very helpful throughout the process knowing I was in the process of moving states away!

headshot image of Jake Faerber

Loan Officer: Jake Faerber

NMLS# 838645

5 out of 5 Stars
Would Recommend
headshot image of Jay Christman

Loan Officer: Jay Christman

NMLS# 1812715

5 out of 5 Stars
Would Recommend
headshot image of Jon McCarty

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend
headshot image of Chase Noonan

Loan Officer: Chase Noonan

NMLS# 2446263

5 out of 5 Stars
Would Recommend
headshot image of Brittany Kuehl

Loan Officer: Brittany Kuehl

NMLS# 2389880

4.5 out of 5 Stars
Would Recommend
headshot image of Jose Banuelas

Loan Officer: Jose Banuelas

NMLS# 1287239

5 out of 5 Stars
Would Recommend
headshot image of Blake Thompson

Loan Officer: Blake Thompson

NMLS# 2345679

1.5 out of 5 Stars

Since I used Veterans United I have now told every vet I know to not use this conglomerate organization, that really does not care about vets. I had a loan officer lie to me through the process and requested a new one. I made a complaint but yet the complaint department told me I did not know what I was talking about as well.

Response from Veterans United

Hi Zachary,

Reading this honestly hurts. I’m really sorry that this was your experience—especially with a team that’s supposed to be here to serve Veterans, not leave them feeling dismissed or misled. You should have been met with honesty, respect, and support at every step of the process, and I hate that you felt like you got the opposite.

It’s incredibly troubling to hear that you weren’t heard when you raised a complaint, and I want to make sure that doesn’t go overlooked. If you’re open to it, I’d really appreciate the chance to understand more and take a closer look. Our Client Advocate team can be reached at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office Monday through Friday from 9 a.m. to 5 p.m. CST.

Thank you for speaking up—we take this seriously.

5 out of 5 Stars
Would Recommend
headshot image of Dustin Johnson

Loan Officer: Dustin Johnson

NMLS# 1927297

5 out of 5 Stars
Would Recommend
headshot image of Maureen McDermott

Loan Officer: Maureen McDermott

NMLS# 1213854

5 out of 5 Stars
Would Recommend
Photo submission from Sean W.

I highly recommend Veterans United. The team provided a clear and concise approach to every step and managed my expectations in keeping with their high standards. Great experience. Thank you, team!

headshot image of Jim High

Loan Officer: Jim High

NMLS# 1434955

5 out of 5 Stars
Would Recommend
headshot image of Martin Schneider

Loan Officer: Martin Schneider

NMLS# 1991033

3 out of 5 Stars
Would Recommend
headshot image of Shawn Shackelford

Loan Officer: Shawn Shackelford

NMLS# 1481753

5 out of 5 Stars
Would Recommend

Exceptional Team and TeamWork!

headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
Would Recommend
headshot image of Ryan Hauser

Loan Officer: Ryan Hauser

NMLS# 2064438

More Reviews

See all 433,637 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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