Absolutely without a doubt the best mortgage team in the business, there were a few issues with the IRRL on the day before and day of closing and they were able to fix it and not impact the closing at all.
Drew and the team made buying a house super easy and answered all my questions and calls right away.
Communication was very poor towards the end in the beginning great but by the end we had no clue what was going on.
Response from Veterans United
Hey Lillie,
I really appreciate you sharing this. I’m sorry to hear that communication dropped off toward the end of your loan process. I can imagine how confusing and frustrating that must have been, especially after things started off strong.
We know how important it is to feel informed all the way through closing, and your feedback helps us see where we can do better to make sure that happens every time. If you’d like to talk more about your experience, my Client Advocate team would be glad to connect and listen. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
My loan specialist and his team were professional, helpful, and accommodating. The process in dealing with the was not stressful. There was a small hiccup with underwriting near the end but Ryan addressed it promptly and we closed within a reasonable time.
I’ve had great experiences with my credit union for years but was actually surprised by the one on one experience I’ve had with Veterans United (VU). In my opinion VU far exceeded any experience I’ve had with a financial institution.
Everyone was very helpful. Highly recommended.
So easy and everyone was amazing!
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VU made everything as smooth as possible. I have no regrets whatsoever with using them throughout the home buying process.
Dorian Henderson was excellent to work with. He was very knowledgeable, responsive, and committed to excellence. I highly recommend working with Dorian if you have a choice. He met all my needs and made sure that I was satisfied every step of the process.
I was able to get the lowest available interest rate with them. More than that, they have a team of incredibly nice, knowledgeable, and helpful people. This was my second time using them and if I buy again, I will use them again and again!
It was great working with everyone and they done a fantastic job working with me to get my house from start to finish.and would recommend this team to anyone of my military friends looking for a home though the Va loan.👍👍
Easiest refinance of my life. Awesome percentage. Nichole and team were amazing.
The process is very easy. The app made everything even easier. I was able to upload all my documents and the team took care of everything.
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I was finishing up my cancer treatment when I started working with my loan officer Reed. I could not have imagined how much help he was going to be for me. He was always returning my calls and emails within minutes. Veterans served our country with pride and Veterans United serves our Veterans with the same pride.
They were amazing and so helpful!
I would recommend Veterans United and would us them again if this wasn't our forever home.
