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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

439,465

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

I would HIGHLY RECOMMEND Veterans United.

headshot image of Torri Thomas

Loan Officer: Torri Thomas

NMLS# 2328463

5 out of 5 Stars
Would Recommend
headshot image of Anne Kuster

Loan Officer: Anne Kuster

NMLS# 1068788

5 out of 5 Stars
Would Recommend
headshot image of Ryan Hauser

Loan Officer: Ryan Hauser

NMLS# 2064438

5 out of 5 Stars
Would Recommend
headshot image of Malachi Goodman

Loan Officer: Malachi Goodman

NMLS# 2222316

5 out of 5 Stars
Would Recommend
headshot image of Daniel Heggarty

Loan Officer: Daniel Heggarty

NMLS# 902811

5 out of 5 Stars
Would Recommend
Photo submission from Jim M.

The process for transmitting documents is seamless. A very easy process. If they need you to look at your to do list they email and call you to give you additional clarification of what is needed. They keep you inform of next steps at all times.

headshot image of Mystle Schellhorn

Loan Officer: Mystle Schellhorn

NMLS# 1698291

5 out of 5 Stars
Would Recommend
headshot image of Whitney Brown

Loan Officer: Whitney Brown

NMLS# 1122765

5 out of 5 Stars
Would Recommend
headshot image of Hannah Rohrbough

Loan Officer: Hannah Rohrbough

NMLS# 1884776

5 out of 5 Stars
Would Recommend

Amber and Marlon did a wonderful job of my loan refinancing. They kept me informed about things during the process. I highly recommend the team.

headshot image of Marlon Galbreath

Loan Officer: Marlon Galbreath

NMLS# 1329978

5 out of 5 Stars
Would Recommend

Great team. Did everything in a timely manner to move the process forward.

headshot image of Joshua Hughes

Loan Officer: Joshua Hughes

NMLS# 2633802

5 out of 5 Stars
Would Recommend
headshot image of Todd Keicher

Loan Officer: Todd Keicher

NMLS# 447595

5 out of 5 Stars
Would Recommend

Paul and his team made everything simple, it was like coloring a book! Appreciate the help, info and quick response to everything i asked for. It was pleasure.

headshot image of Paul Farnam

Loan Officer: Paul Farnam

NMLS# 2373411

5 out of 5 Stars
Would Recommend
headshot image of Victoria McGhee

Loan Officer: Victoria McGhee

NMLS# 2030084

5 out of 5 Stars
Would Recommend

As a Veteran I would recommend Veterans United to any veteran looking for a mortgage they treat you like family

headshot image of Samantha Graham

Loan Officer: Samantha Graham

NMLS# 1658101

5 out of 5 Stars
Would Recommend
headshot image of Nick Intrieri

Loan Officer: Nick Intrieri

NMLS# 1524889

5 out of 5 Stars
Would Recommend
Photo submission from Kayla S.

I am so happy about how smooth this process went. Tony was absolutely outstanding and answered any questions or concerns i had throughout the process. I highly recommend using Veterans United and Tony as a lender!!!

headshot image of Tony Stephenson

Loan Officer: Tony Stephenson

NMLS# 1542765

5 out of 5 Stars
Would Recommend
headshot image of Seth Thompson

Loan Officer: Seth Thompson

NMLS# 1206491

5 out of 5 Stars
Would Recommend
headshot image of Daniel Noce

Loan Officer: Daniel Noce

NMLS# 2156543

5 out of 5 Stars
Would Recommend
headshot image of Mike Smith

Loan Officer: Mike Smith

NMLS# 2026784

5 out of 5 Stars
Would Recommend
headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

5 out of 5 Stars
Would Recommend

Veteran’s United was amazing! I used them for a refi and they made the process so easy and most of all painless!! Highly recommend them! Blake and his team are so awesome!

headshot image of Blake Crutchfield

Loan Officer: Blake Crutchfield

NMLS# 1464153

5 out of 5 Stars
Would Recommend

Everyone was extremely helpful

headshot image of Dan Hopkins

Loan Officer: Dan Hopkins

NMLS# 1525090

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5 out of 5 Stars
Would Recommend
headshot image of Matthew Hina

Loan Officer : Matthew Hina

NMLS# 2602203

5 out of 5 Stars
Would Recommend
headshot image of Bob Doran

Branch Manager: Bob Doran

NMLS# 1546500

5 out of 5 Stars
Would Recommend

The way they came together for me to get the loan was outstanding Thank you Gloria Ashley & Chris Coker &staff& Kevin Warren thank you &from the Walton family Peace

headshot image of Kevin Warren

Loan Officer: Kevin Warren

NMLS# 261072

5 out of 5 Stars
Would Recommend
Photo submission from Nicole C.

The entire team was very professional and excellent to work with. The process was smooth and efficient.

headshot image of Adam Craig

Loan Officer: Adam Craig

NMLS# 1726012

5 out of 5 Stars
Would Recommend

Working with veterans unit has been a smooth process! They let me know step-by-step what was needed from me as well as checking that I understood everything.

headshot image of David Fields

Loan Officer: David Fields

NMLS# 2440775

4.5 out of 5 Stars
Would Recommend

Very well done.

headshot image of Rick Bridgman

Loan Officer: Rick Bridgman

NMLS# 98981

5 out of 5 Stars
Would Recommend

Definitely recommend! The team and portal makes everything very easy to know what is needed and needs to be done.

headshot image of Chris Porter

Loan Officer: Chris Porter

NMLS# 1827569

0.5 out of 5 Stars

At the start of the loan process, things seemed to be going smoothly. Due to my wife nearing retirement from the Air Force, we couldn’t use her financials for the loan — that was understandable. However, from day one, I made it very clear that she needed to be listed on the title/deed. Despite this, Veterans United repeatedly overlooked that request — even up to the day of closing.Throughout the process, communication was inconsistent and frustrating. It became almost impossible to get updates at times because the entire Loan Team would be out of the office. I was contacted by multiple loan officers, often without context, which left me unsure who I was supposed to be working with. Attempts to escalate concerns through their live chat were intercepted by the same loan team I was trying to get past — not helpful when you're trying to speak with someone accountable.Even after being assured the title/deed issue had been addressed, I was told — just days before closing — that I needed to handle coordinating everything with the title company and get power of attorney forms signed and notarized. That last week was a nightmare: I had to take care of all of it myself while preparing to move cross-country from Montana to Michigan.The day of closing, I showed up to the title company only to find that Veterans United had once again failed to process the POA — causing even more delays and stress. I finally spoke with a supervisor, who was based in an entirely different location and had no idea what was going on. His response? That I needed to keep handling it myself.This entire experience was chaotic and exhausting. The lack of accountability, follow-through, and basic communication from Veterans United made an already stressful situation worse. I have every conversation, document, and timeline recorded. If they attempt to deny this review, I have no problem sharing the entire paper trail.Maybe I just had bad luck, but I wouldn’t recommend going through what I did to anyone.

Response from Veterans United

Hi Michael,

I’m really sorry to hear how chaotic and frustrating this experience was for you and your wife—especially at a time that should’ve been full of anticipation, not stress. You clearly communicated your needs upfront, and the fact that your request about the title and deed was still being mishandled all the way up to closing is just unacceptable. That’s a failure on our part.

Trying to move across the country while coordinating power of attorney forms, title company logistics, and tracking down your loan team? That’s an enormous amount to put on your plate, and it shouldn’t have been your responsibility to hold things together like that. I can’t imagine how exhausting and disheartening it must’ve been, especially when you were just trying to make sure your wife was properly included.

I know an apology doesn’t undo the stress this caused, but I want you to know your feedback matters and we’re taking it seriously. If you’re open to it, I’d appreciate my advocates to have the chance to review your loan file in more detail and make sure the right people here understand what went wrong. You can reach me at 1-800-212-5200 or email ClientAdvocate@vu.com. We're here Monday through Friday, 9 a.m. to 5 p.m. CST, and happy to connect whenever it works for you.

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