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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

426,433

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
3
2
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Showing all 426,433 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Matthew Istwan

Loan Officer: Matthew Istwan

NMLS# 1565050

5 out of 5 Stars
Would Recommend

As a first time home buyer this whole process was so nerve racking but you guys made it as easy as I think it could be. You've answered all my questions and helped teach me so much about the home buying process! Thank you for looking out for my best interests and all the help you've provided, I'm so grateful for you all!

headshot image of Katelin Lawrence

Loan Officer: Katelin Lawrence

NMLS# 1793454

5 out of 5 Stars
Would Recommend
headshot image of Haley Denney

Loan Officer: Haley Denney

NMLS# 1501441

5 out of 5 Stars
Would Recommend
headshot image of Jeremy Morgan

Loan Officer: Jeremy Morgan

NMLS# 2187368

5 out of 5 Stars
Would Recommend
headshot image of Max Carratura

Loan Officer: Max Carratura

NMLS# 388818

4.5 out of 5 Stars
Would Recommend
headshot image of Josh Capron

Loan Officer: Josh Capron

NMLS# 1232378

2 out of 5 Stars

It seemed as if I had to jump through so many hoops to accomplish something. There was so many different issues that I feel like I caught myself, and If I didn't catch them, no one would have. Between information wrong on the underwriting, over charging me for appraisal, random "to-do's" that with any common sense could have been avoided. I think the problem is I worked with so many different people when realistically it could have been done by one. Though it was a rough process, everyone was very nice and Allie was always there to save the day.

Response from Veterans United

Samuel, we take your feedback seriously and we appreciate your willingness to acknowledge this situation. We care deeply about customer service and a member of our Client Advocate team would love an opportunity to discuss your loan experience in greater detail. It is always our goal to strive for improvements, maintain clear and effective communication and acknowledge any mistakes made along the way. We look forward to learning more about what may have caused you to feel this way.

5 out of 5 Stars
Would Recommend

I want to thank all the Team Players who worked with me to getting my new home. It was very easy because of you and the To Do List that helped me stay on track. The process was way to smooth but that is what made this Team Work Awesome.Thanks, I really appreciate you....v/rBlanda,

headshot image of John Lyman

Loan Officer: John Lyman

NMLS# 47945

3.5 out of 5 Stars
Would Recommend

Second time using VU. It was night and day different from the first. Multiple members of the team openingly admitted to not know exactly what documents they were looking for. However knew they need something to check a box. Loan coordinator had trouble answering questions, leaving me less then confident in the process.

headshot image of Nicholas Staudenmyer

Loan Officer: Nicholas Staudenmyer

NMLS# 844107

4.5 out of 5 Stars
Would Recommend
headshot image of Charles McKee

Loan Officer: Charles McKee

NMLS# 2053706

5 out of 5 Stars
Would Recommend

This whole process was easy and this team got me into my first home!

headshot image of Brent Schultz

Loan Officer: Brent Schultz

NMLS# 868587

5 out of 5 Stars
Would Recommend
headshot image of Devon Casady

Loan Officer: Devon Casady

NMLS# 677410

5 out of 5 Stars
Would Recommend
headshot image of Hanna Schwartz

Loan Officer: Hanna Schwartz

NMLS# 2047259

5 out of 5 Stars
Would Recommend
headshot image of Dezmond Perkins

Loan Officer: Dezmond Perkins

NMLS# 1884789

5 out of 5 Stars
Would Recommend
headshot image of Brad Tweedy

Loan Officer: Brad Tweedy

NMLS# 1812017

5 out of 5 Stars
Would Recommend

Excellent coordination and process. Thank you.

headshot image of Scott Hutto

Loan Officer: Scott Hutto

NMLS# 1957475

5 out of 5 Stars
Would Recommend

Very happy with our experience in refinancing and we are thrilledthat is done and we got a fixed rate.

headshot image of Louie Nieman

Loan Officer: Louie Nieman

NMLS# 1860264

5 out of 5 Stars
Would Recommend
headshot image of Joshua Kittle

Loan Officer: Joshua Kittle

NMLS# 1035193

5 out of 5 Stars
Would Recommend
headshot image of Jimmie Draper

Loan Officer: Jimmie Draper

NMLS# 1790144

5 out of 5 Stars
Would Recommend
headshot image of Ali Schellenberg

Loan Officer: Ali Schellenberg

NMLS# 759461

5 out of 5 Stars
Would Recommend
headshot image of Steven Blakley

Loan Officer: Steven Blakley

NMLS# 1541777

5 out of 5 Stars
Would Recommend
headshot image of Jon Abernathy

Loan Officer: Jon Abernathy

NMLS# 49695

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5 out of 5 Stars
Would Recommend

Everything went pretty easy

headshot image of Joshua Salicco

Loan Officer: Joshua Salicco

NMLS# 1048961

5 out of 5 Stars
Would Recommend

Everyone did fantastic!!

headshot image of Josh Kaplan

Loan Officer: Josh Kaplan

NMLS# 1312511

5 out of 5 Stars
Would Recommend

I honestly don’t think it gets any better than the service Tiffany gave. She was easy to reach very knowledgeable of the process and ensure all our questions were answered.

headshot image of Tiffany Casey

Loan Officer: Tiffany Casey

NMLS# 2061431

5 out of 5 Stars
Would Recommend
headshot image of Matthew Thayer

Loan Officer: Matthew Thayer

NMLS# 2185096

5 out of 5 Stars
Would Recommend
headshot image of Devin Perkins

Loan Officer: Devin Perkins

NMLS# 1737394

5 out of 5 Stars
Would Recommend

nice

headshot image of Mike Halliburton

Loan Officer: Mike Halliburton

NMLS# 1426761

5 out of 5 Stars
Would Recommend

I would definitely recommend Veterans United Home Loans to assist in any home buying experience. Don't let me forget Jill Birch (Loan Coordinator Team Lead) - she was all over it as well. A 10 for her as well!

headshot image of Travis Ward

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
Would Recommend
headshot image of Danny Freeman

Loan Officer: Danny Freeman

NMLS# 1721091

More Reviews

See all 426,433 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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