The team I had was great and very helpful and informative. Only main issues I had were mostly with bugs with the app or a few things overlooked that I had to explain. But nothing that hindered my experience to much
Halley was great.
The home buying process is inevitably stressful, but the Veterans United team walked me through every step and ultimately set me up for a success.
The professionalism, attention to detail, personal awareness for the client all contributed in my confidence in the stressful process of moving to closing. A honest pleasure working with the whole team.
Dylan was very helpful, easy to get to get a hold off, he answered all our questions in a timely manner.He was great !!!
Yes, the whole team was fantastic. They make sure I knew what was happening. What was coming up next? They were so thorough. I really appreciated it. Catherine. I cannot say enough about she worked so hard. She made me feel like family. She really cared and I really appreciate it. I’m so thankful for her and her husband. They both worked so hard for me and only get too much better. I really appreciate it. Everything she did in the whole team thank you guys and I would recommend you guys to anybody and everybody
Mitchell and his team were absolutely amazing! I came in and explained my situation and they executed my needs beyond my expectations!
The lending officer left me with property taxes and wouldn't call me during working hours, nor call me back or respond to messages I left on his phone.
Response from Veterans United
Hi Leron,
I’m really sorry to hear that you felt left on your own when it came to the property taxes and that your calls and messages weren’t returned. Not being able to reach your loan officer, especially during normal business hours, would be incredibly frustrating. You deserved timely communication and clear guidance, and I’m sorry that wasn’t your experience.
Property taxes and how they’re handled at closing or afterward should always be clearly explained so there are no surprises. If you were left feeling confused or unsupported, that’s something I want to understand better. Communication is such an important part of this process, and when that breaks down, it can make everything else feel even heavier.
I would truly appreciate the opportunity to look into your file and get a clearer picture of what happened. Please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and if you contact us outside those hours, we typically respond the next business day. I’d welcome the chance to talk this through with you.
Sincerely,
Claire S., Client Relations Manager
Great team very knowledgeable ask any question you have and it gets answered very timely
Jeff Gordon is outstanding to work with and I would definately recommend him. He is awesome and a genuinely great guy.Kara Truit is Jeff's assistant and she was awesome to work with also.
This was my first time using Veterans United and the VA Home Loan process. My loan team was outstanding! They provided me with the information and guidance that was needed during the process. The rates that are available for home loans are much lower than can be obtained by other financial institutions which in the long run saves you money. Jeremy and Taylor are very knowledgeable and made the process very easy and smooth. They were both helpful and informative. I like and or demand to have communication when I am completing a transaction like this, my loan team was Always there to answer any questions that I had, no matter how little. They both took the time to completely answer all of them. On the information portal that is created for each member, it states that the faster you provide the information the faster your loan moves, well it is completely the truth. All people have issues with buying a house, but they made it very easy to deal with them. Yes, there is a lot more information that is needed with a VA Loan, but the process they have makes it really easy with all of the steps. I would highly recommend Jeremy Carver and Taylor Fruits to handle anyone's loan needs. I will contact them both once again when the time comes.
Smooth and flawless to get loan with and a phenomenal team to work with.
I’ve used Verterans 2x now and have never had a bad experience
I had a choice of companies to service my VA Refi need. ChatGPT suggested Navy Federal for perhaps a better rate and Veterans United for better customer service. I explored both options for a bit but quickly ran into obstacles with NF, including slow response to emails, getting a different person on the phone each time I called, requiring I open a NF bank account before they even talked to me, and a general sense of confusion (they explained by saying they were so popular that they were inundated with clients.)
From my initial call to VU Megan Martin was assigned as my loan officer. EVERYTHING I had to do was coordinated through her. EVERYTHING was explained, on time, made sense, and facilitated the complicated process. This was nothing short of first class concierge treatment, the kind rarely experienced in any format. No bots, no hand-offs, no excuses - just straight talk and professionalism. When the application was complete, Loan Officer Kristine Wilder similarly ushered me through the signing process which occurred in my home. Oh, I should mention that costs were comparable to NF (ChatGPT got that wrong.)
Thank you Veterans United, thank you Megan Martin, and thank you Kristine Wilder...you guys ROCK!
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Danial did a great job and the whole team AT veterans United made the entire process SO simple!Thank you!
They have been very informative and helpful with buying and refinancing. I highly recommend Veterans United.
You will enjoy this potentially stressful endeavor work great ease with Veterans United!! Wish everyone could use this service! Makes me feel like my military service wasn't in vain after all!!Have NO FEAR Veterans Untied is here!
Shane, Derek and the entire loan team were wonderful from start to finish. They would respond quickly to my emails and were very quick to get my answers or issues resolved. We couldn't be happier.
David and the team were all awesome! Teaching me stuff and keeping me informed!
Can’t ask for a smoother process.
