Shane and his team along with Abby were absolutely excellent I couldn’t have asked for better!
Nothing went right. I felt that I was an employee . Always a crisis
Long list of to dos .
Most items could of been done without
My panic requests. I have had previous VA loans but never a hassle like this. I swear they did not want this loan to go through
Response from Veterans United
Hi Rodney,
I’m really sorry to hear that your loan process felt this way. From what you shared, it sounds overwhelming and frustrating, especially compared to your past VA loan experiences. That’s not the kind of journey we want for our borrowers, and I hate that it left you feeling like your loan didn’t matter.
My advocates would like the chance to talk with you directly and hear more about what happened. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. CST, and if you contact us outside those hours, we typically respond the next business day.
The VA Home Loans team was absolutely amazing every step of the way! They made the entire process smooth, stress-free, and easy to understand. I always felt supported and informed, and they went above and beyond to make sure everything went as planned. Truly outstanding service!
Excellent experience start to finish! Bill and his team, as well as our realtor, Jenn, were fantastic!
I would like to express my sincere appreciation to both my Loan Management team and Realtor agent for ensuring that my homebuying experience was as seamless and stress-free as possible. The teams collaborated cohesively toward the common objective of securing the most suitable loan and helping me find a home that meets my expectations and needs. Their effective communication provided timely updates and expert guidance, making me feel valued and supported throughout the process.
Veterans United provided online helpful resources in the form of videos that explain clearly what to expect in every step in the homebuying process. Based on this excellent experience, I would confidently refer Veterans, family members, and friends to Veterans United.
I just wanted to take a moment to thank the loan team for their outstanding support. The process was handled quickly, efficiently, and with great professionalism. I truly appreciate how smooth and stress-free the experience was thanks to your efforts - Isaiaah
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Smooth process, great communication, always knew the status and what was needed!
They made this super simple easy and fast
Everyone was exceptional in all areas of keeping us informed. All went smoothy and would highly recommend John Lyman and all his team for helping us close on new residence with ease and comfort.
From inquiring about the VA loan to closing, Promise Jackson went above and beyond our expectations! She is very personal, informative, smart, helpful, etc. Words can't describe how much I enjoyed working with her. If everyone at Veterans United is as amazing as Promise Jackson, I would recommend everyone I know to them! Thank you all so much for making us first time homeowners!
I had a great and fast experience. Everything was standard and up to par and Paul G was friendly and extremely helpful. If any veteran comes asking where or how to get a loan veterans united will be the first thing I say!
First time home buyer here, received a letter in the mail so I drove to the local Veteran United office spoke with Craig and it has been great ever since. I had informed Craig I had no idea what I was doing and he told me he would take care of me and the VU team and him did exactly that.
Great service and very easy to complete.
Chase was great. Every question I had he was able to their teach me or investigate for me. Very helpful
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Charles B. Team did a wonderful job, I feel in love with him,Tammy & the rest of his team. I would recommend him and his team to everyone. He made me so happy explaining the hold process. Thanks again Charles B for all that you do. Love Man!!
The entire team was amazing. They were fast, friendly, and efficient. I had very few questions because they were mostly answered before I could ask. I couldn't ask for a better experience.
The team I worked with was amazing and patient with me while I was trying to get all of my documents together. Already recommended a few people to Veterans United.
Michelle made our home buying process so easy. Her team was efficient and responsive.
Veterans united rocks and we will be using y'all again in the future! We will also be referring our friends to y'all that are moving to NC in the near future.
The team at veterans United were expeditious and helpful with every question through the process
The process is allot for being a first-time buyer. Luke & Ashley and the team accomplished what I thought I would never be able to accomplish. It's greatly appreciated and thank you all again for all your hard work for my first home.
