Always great
Brandon was great
Veterans United made the process of buying a new home seamless. I would highly recommend using them!
Don and his team were very helpful. Highly recommend.
As a veteran and first time home buyer, Veterans United made it extremely easy to buy our home. They have a great team that guided us through our lifelong goal of owning our first home. Special thanks to my loan officer Trevor Lally. Thank you for serving us!!
The whole team was informative and kept me apprised of progress on a regular basis.
Heidi Bailey Houston was excellent!! Loved working with her!
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This was the first home i have ever purchased and it was FSBO. We did the whole thing without a realtor. The whole loan team helped us a ton and really went above and beyond to answer all of my questions and guide me through this whole process. I'm very grateful for all of the help and very very impressed with the initiative, assistance, professionalism, and patience they has with me as a first time homebuyer.
thanks for all of the help in accomplishing the purchase of our new home.
The whole process was smooth from beginning to end!!! All the agents on the team were professional and knowledgeable!!! Having all the paperwork that was needed helped them do their job and they did it well! The only bump was when the Notary part was needed to get done. That person didn’t live up to the Veterans United work ethic. I hope that doesn’t happen to anyone else! Kudos to Veterans United. They serve our country’s veterans well!!! Thank you!
Very easy to work with, great communication.
This was our first home, so I had no idea of what to expect when it came to take those first nervous steps. Then I found Veterans United while scrolling through Facebook, and my journey began. Will had such a great personality and helped me 100% along the way. If I had questions, day or night, I knew I could call will and he made sure I was satisfied! Thanks will for all you have done and continue to do for my fellow brothers and sisters in Arms! Our family is a happier family now that we have a place to call home!
GREAT COMMUNICATION WITH EVAN AND HIS TEAM
Probably the best customer service from any financial institution. They were insightful, knowledgeable, and patient for this first time home buyer. 10/10
Clayton has been exceptionally helpful every time I have worked with him! I look forward to continuing working with him and the rest of the VU family!
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Experience first-hand why 373,601 homeowners give us a perfect score!
From the beginning of my initial contact with Veterans United Home Loans to the closing on our new home, not once did I ever feel uncomfortable or mistreated or was given unsound or incorrect advice during the whole process. Everyone, from beginning to end, was 100% professional and overwhelmingly polite and went out of their way to make sure I had everything I was going to need before going to closing and making sure there were no last minute problems, which there were none. I am a 100% Disabled Veteran, and I wouldn't say this if it were not my true feelings. I would recommend Veterans United to any and all Veterans, and I would recommend them to my children and my friends. Thank you Veterans United for making this a great and outstanding experience!!!
The buying process is smooth and simple. Biggest issues that arise are not from VU at all, but the requirements made for home buying. Still not a big issue if the seller is willing to work with the Veteran buyer. My biggest complaint is the phone system itself. Getting to a rep is hard enough, but it does seem that there is an issue with coherence across the board for the techs. It took almost a full year of working with at least 12 different people to get my mortgage back on track from missing one payment and cost hundreds of dollars in fees that I was mandated to pay, which should not have fallen on me as I did my best to work with the program but it was never followed through with.
Response from Veterans United
Hi Richard,
I appreciate you sharing both sides of your experience. It’s encouraging to hear the buying process felt smooth overall, and I’m grateful you pointed that out. At the same time, what you described afterward sounds incredibly frustrating.
Trying to get your mortgage back on track after one missed payment should not feel like a year-long uphill battle. Speaking with multiple representatives, struggling to reach someone through the phone system, and feeling like follow-through did not happen would wear on anyone. I can understand how the added fees would only make that situation more upsetting.
I would really like the opportunity to review your servicing experience in detail and better understand what happened. Please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll respond the next business day if you contact us after hours. I’d value the chance to look into this personally.
Sincerely,
Claire S., Client Relations Manager
They was patient and worked to help at anytime, especially with the documents on computer.
Steve and his crew were absolutely awesome in assisting me with the purchase of my home! I am a customer for LIFE and will tell any veteran friends that Veterans United is the ONLY company to use! Thank you so much!
This team is absolutely amazing! They were answering my phone calls before I could even dial! Everyone helped me out with every little question I had and made sure I understood my next steps! Truly blessed to have worked with them!
