Whitney Brown was amazing. Always returned my phone calls and answered my questions. She made the home buying process pretty easy. Highly recommend
We had a wonderful experience working with Danielle throughout our home buying process. We were purchasing a home in one state while selling a home in another, so there were a lot of moving parts and complexities involved. Danielle was incredibly responsive, knowledgeable, patient, and supportive through every step of the process.We especially appreciated her willingness to take calls after hours and on weekends to answer questions and help keep everything moving smoothly. She made what could have been a very stressful experience feel manageable and organized, and we always felt like we were in good hands.We’re truly grateful for all of her hard work and would highly recommend Danielle to anyone looking for a dedicated and caring loan officer.
The best experience i have ever had!
We cannot thank the team enough. For a decision as big as buying your first home, the last thing you need is doubt. Veterans United, particularly Dave's team, ensured that what we wanted, in our hearts, was to buy this first home. It was, and they made our dream happen. Veterans United is lucky to have a team like Dave's team. They clearly worked with a set of values that worked for the good of the client, and to do that for another person, is beyond the normal job description.
Thank you to all involved, because of the hard work of Dave's team, our dream came true.
Underwriting was challenging!
I worked with Lance and Kristine through the entire process and they were great. Any questions I had, were explained in great detail and very responsive. They made the process as easy as possible. The mobile app is user-friendly and keeps you up-to-date and on track! I would highly recommend.
It was great!!
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Stacy, Jesse and Eric were awesome to work with, I have always heard it takes a long time to get a VA home loan but I closed in a little over 3 weeks.
Thank you, Rick Bridgman for getting us our home of our dreams! Without your help, hard work, and dedication we wouldn't be standing here! Me and my family are forever grateful! We have referred numerous friend and family members about Veterans United! You are a great loan officer and you, and your team made our dream become a reality! Thank you and we will definitely seek you in the future for any and all of our mortgage needs!
I love Ms. Debie she was a Super Great help from start to finish. Sometimes I feel like I text her late and she still would respond to my concerns.
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From start to finish Charles and the whole team made the whole home buying experience easy. The communication was spot on
All my questions were answered right away there was never a delay everything went so smoth Great teamwork! Thank you for everything.
Unfortunately the ball was dropped more than once for my buyer and even when the team lead took over, the communication was less than satisfactory. The day before and days of closing - we were unable to get any responses from Dylan Schatz nor Lani, the team lead.
Response from Veterans United
Hi and thank you for taking the time to provide feedback on behalf of our client
I’m sorry to hear their experience was impacted by repeated communication issues throughout the process. Communication during the final days leading up to closing is especially important, and I understand how frustrating it must have been to be unable to get responses from Dylan or Lani when timely updates were needed most.
We appreciate you bringing these concerns to our attention, as this is not the level of service we aim to provide. If you or our mutual client would like to discuss the experience further, please do reconnect with our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Beyond expectations. We're so thankful.
My loan officer Jeff Gordon and his Team are the best in the business hands down!
Looking forward to working with them in the future.
The process was smooth and moved along quickly
Nichole and her team were fantastic. Thankful for all of the help, and assistance. Will be reaching out again in the future if I need to purchase a new home!
Made the process smooth and super simple would highly recommend
