From the moment we spoke to Veterans United until the time we placed our new keys in the lock, everything went smoothly and on military time-punctual, smooth processes and no unnecessary steps. The team was friendly, professional, timely, accurate and worked hard for our new home dream. This is our second time with VU and if we purchased another home in the future, we’d most definitely use them again. And we received the most thoughtful gift for our new home out of the blue after closing with a sweet note from our assigned team. They provide a wonderful service to those who serve, and we are grateful for their attentiveness and expertise.
Outstanding customer service! The webpages are easy to navigate and no question went unanswered for more than 24 hours...most often questions were answered within 2 hours!
Our experience with Aaron and Veterans United home loans was so easy I could hardly believe it. He was always available or very quick to get back to me. Correspondence was quick and efficient with the whole team. He was level headed and didn't try to get me to buy the farm when I could only afford a barn. I'm thankful for the pleasure and ease of working with Veterans United.
John Lyman Felicia Goldbar and Briana Edler all did a great job in helping me go through the loan process. They were always there for me to answer all my questions and to solve any problems that came up. This is a a all star team to work with.
Donald and his team really helped with every step and assured me along the way!
I love my team, they were always there for me if I had any questions, concerns or even if something came up.
It took several months and back and forth looking for a nice home but in the end it was well worth it. Thank you
It has been 24 years since my husband separated from the Army and we have never before pursued using his VA loan benefit, so the process was new to us. I was hesitant to go this route simply based on the fact that we knew nothing about the process and this was our third home purchase in 21 years. We got great service from everyone at VU! And there was so much we didn't know and needed to have explained along the way. The biggest thing that stands out in my mind about our experience is how EASY everything was and how seamlessly the process was from initial loan approval to closing. We got the keys to our home yesterday (10/25) and our closing date was 11/4!
Anwsered every question in a timely manner and even explained the technical stuff in a simpler way to make it easy to understand and was very patient
Solibel and her team were amazing! Clear and open communication. Made our home buying experience super easy and anxiety free. 11/10 would recommend them for help.
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I have always been told buying a house was very nerve-wracking and a nightmare...thanks to Matt and company I didn't experience anything remotely close to that. In fact, my buying a house experience was awesome and so smooth that it made me nervous. I have no doubt it was due to the incredible job Matt did behind the scenes. THANKS EVERYONE FOR MY BEAUTIFUL HOME!!!
