Aaron Rand is absolutely Awesome! He is trustworthy, on top of all questions and requests. He goes way beyond the call of duty on weekends and workdays. I have bought two houses from Aaron. He and his team are incredible. He is a friend in every step of the process. He is way beyond a 10, the scale should be higher. Thanks Aaron! 🙂
I went into this process not knowing and not having any experience with VA loans. The way Janet Bowe and Tommy Purk guided me, explained everything to me was very appreciated. They relaxed any type of anxiety I had which made this a very pleasant experience.
The team was more than outstanding! They kept in close contact and answered any and all questions or inquiries I had. I would truly recommend them.
Scott worked tirelessly to make sure I was getting five star treatment .
I do not have a traditional job. So it was a challenge. I do not have good internet skills. But they made it easy.
I have literally been walking around sounding like a commercial.
Veterans United got me money back at closing!
Fantastic experience all the way through! No matter the hurdles everyone got it done! Can’t say thank you enough!
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From the first call to the very last, and every interaction and staff in between we felt confident & safe. Our loan officer, Nick, is amazing. He's organized, informative, patient, super knowledgeable and a really terrific communicator. Jordan & Current & .....I'm leaving people out, but I can't remember everyone's name. And William the concierge top shelf....ALWAYS available for questions. Our home buying experience was literally seamless. It was so easy to follow the steps on the MyVU portal. I expected and dreaded the paperwork & due to technology therre was hardly any. I HIGHLY recommend VETERANS UNITED.
Veterans United made my first VA home loan experience much easier than I expected. The team was professional, answered my questions, and helped me navigate the process from preapproval to closing. Overall, I’m happy with the experience and would recommend them to fellow veterans.
We have been truly blessed by the outstanding professionalism and determination of Jeff and Shan. They spent many hours, days and then months working on our loan. They showed us sincere love and concern for us while we traveled this journey. We had many unforeseen obstacles placed in our way and they never gave up on us. They worked tirelessly to help us obtain our dream of owning a home. They prayed for us while we waited to overcome our difficult circumstances. They gave us Hope during the times that we did not see the light at the end of the tunnel. Through it all, we have been grateful that God placed Jeff and Shan in our lives. May God continue using them both, to bless the lives of those they assist along the path of owning a home. We will forever be grateful to them for their sincerity and passion for what they do. Thank you for having such awesome people!!
Working with Lance Hopper was truly one of the greatest experiences I’ve ever had during such an important chapter of my life. From day one, Lance went far above and beyond the call of duty to make sure everything happened smoothly. There were moments where things seemed impossible, but somehow Lance always found a way to make things happen that I never thought could happen.What stood out the most was his constant support, communication, and dedication throughout the entire process. He never made me feel like just another client, he genuinely cared about helping me achieve my dream. Anytime I had questions, concerns, or stress, Lance was there reassuring me and guiding me every step of the way.Honestly, if it wasn’t for Lance Hopper, my dreams would not have become a reality. His hard work, persistence, professionalism, and heart made all the difference. I can’t thank him enough for everything he did for me and my family. If you’re looking for a loan officer who truly fights for you and treats you like family, Lance Hopper is the person you want in your corner. Highly recommend him to anyone looking to buy a home or refinance!
we enjoyed conversing with Hunter, always kind and personal and willing to help us, if only just to listen as we searched for a home. At the same time his professional is top notch. I'll miss hearing his voice!
I had an excellent experience with both Tyson Smith and Lisa Shrum. I was ALWAYS treated as a 1st class customer. When I had questions or concerns, a response came same day. My loan is 15% of the purchase price, so not in the six figures. Never once was I treated like a number, and ALWAYS given good insight when I issues acquiring documents. Thank you for allowing me a loan. It is greatly appreciated.
Everyone was a professional
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Brandon Elkins is not a very good representative. He is cocky and condescending. If you listen to his voicemail he emphasizes “at HIS convenience” for returning calls, of which, he never did. Only reason I received a call back was because I reached out via messaging system for VU and texted Amanda who was our primary rep when we first applied for a mortgage loan. Mr. Elkins is also not a team player. We first came in contact with him when he called me after I inquired on a payout amount for the loan online. I informed him that we tried to re-finance a few months prior but was not content with the closing costs amount. He went on saying that I spoke to another department and that “they work differently and at times not beneficial to the client.” Bottom line, Brandon is not a good person to represent VU and it feels like he should fine another job so that he is not such a miserable person.
If it wasn’t for Amanda following up, I would have definitely gone with another company for our refinance.
The entire team that was assigned to me showed an exceptional display of professionalism and promptness from start to finish. With any transaction there were hurdles and every time we where able to get over them with ease. I really appreciate the in depth help that everyone has given me. Highly recommend to any Veteran.
This was our first time buying a home, and of course, using the VA loan. We worked with Morgunn during the process and it was most definitely the best first time home buying experience I think anyone could have had. From the moment she got in touch with my wife and I she made everything super easy for us! She was always so friendly to talk to, and went above and beyond to get things done quick! She was able to answer any questions we had and made this, what could have been a long hard process, fast and a piece of cake! I know you always hear about bad experiences, but you best believe my wife and I will be talking very highly about this!
Our experience with VU was amazing. From credit repair through closing. In the loan process Corey Sublett and the team was nothing short of outstanding walking with us through each step and providing guidance and assistance all the way through closing.
