Based on the interactions I had with my loan officer and her supervisor I would say that Veteran United does not care about veterans nor their family. They are very slow to respond and avoid at all costs doing more work than the minimum. Veterans United had an option to close on my house a month earlier and save me and my family a ton of stress as well as $4,000 that it cost me to buy down the interest rate after it increased.
Response from Veterans United
Hello Joshua, we appreciate your feedback on this matter. Our team will be researching your appraisal process to determine what our team may do in the future to help prevent a similar closing delay. The appraisal process is managed directly by the Department of Veterans Affairs, and we understand how the home buying process can become stressful when working to overcome an unexpected delay. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. One of our Client Advocate team members is available to speak with you and discuss ways that we can improve for future customers. Please reach out to us for additional support.
Connecting with Veterans United was the most crucial decision that i made during my home buying process. My Loan Specialist Stephen Erickson and his team not only guided me but also shared their immense knowledge which gave me confidence to buy a house. I am a proud homeowner and i give most of this credit to Veterans United and my Home Loan team. To my fellow veterans - I highly recommend Veterans United.
I highly recommend Veterans United to anyone looking for assistance in the VA home loan process. I have already recommended them for friends & co-workers afraid of the prospect. I look forward to working with them in the future as well!
I would recommend Veterans United Home Loans and especially Zach and his team.
I was always a little intimated by the home buying process, but VU makes it straight forward and easy for the buyer. Amazing team!
These loan temas at Veterans United will bend over backwards to get you what you need. It is obvious they care about the people they deal with. Thanks everyone,Roy Peterson
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All Veterans United employees made my first home buying experience smooth and very enjoyable. Highly recommend them to all veterans! Thank you!
Amazing experience!
Very polite and quick to respond. The team kept me updated every step of the process. One of the best experiences I've had refinancing my first house!
The team is excellent, efficient and helpful. If I ever buy another home, they would be the first people I call.
The team of loan representatives work well together, to ensure your needs are met. This includes step-by-step instructions and excellent communication from beginning to end of the process. Extremely professional and helpful.
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Experience first-hand why 354,325 homeowners give us a perfect score!
I have dealt Rick now three times. I have no complaints, his team is first rate.
This is the best thing I’ve done for myself in a long time. The agents at VU really do all the work. The online layout is extremely intuitive. Very easy to use. So glad I did this.
