Veterans United was absolutely incredible to work with. They exceed all standards in providing a smooth transition to homeownership and customer service. Everyone I spoke with at Veterans United was eager to assist, professional and prompt. I couldn’t ever imagine going with another company and I will refer everyone I know to Veterans United!
Great
Very pleased with results!
Veterans United crew once again knocked it out of the ballpark. This crew is just exceptional at what they do. From the compassion to the dedication of getting the job done, this crew is second to none. Thank you so much to Mr. Perry and Veterans United. They got your six!!!
Veterans United is a good way for veterans to go when purchasing a home. The only draw back because it is affiliated with the government, is the amount of information you have to submit to be approved for a mortgage loan. To get prequalified is pretty simple because you are a veteran.
If you're a veteran and you need a house, or are thinking of buying, or even if you just need to move, working with VU can open entirely new possibilities and probably put you in a house. I couldn't recommend them more.
While I went with VU because of a slightly better quoted offer than the competition, the entire process was like pulling teeth, and at times it felt like they were actively trying to sneak back money they had promised. In part because the final paperwork was very rushed and the fees and closing costs were shifted around and obfuscated, I have a strong suspicion that they were able to avoid giving me previously-promised lender credits. At the end of the day, I got the loan and the house, but I regret having gone through VU and I recommend going elsewhere for your loan.
Response from Veterans United
Hi Preston, thank you for acknowledging this issue so that we might step in to provide further assistance. Changes to your cash to close will inevitably be part of your process as third party fees are checked in. While we do not directly control the majority of these costs like taxes and insurance, we do appreciate your calling attention to this aspect and we value your feedback. Discussing these details around your final closing figures is part of our commitment to deliver outstanding service and remaining in clear and consistent communication provides the clarity you may have been missing. I am glad to know that when an error was brought to the attention of you team, they were able to quickly remedy to ensure the best customer service possible. We want everyone to feel that we go above and beyond to deliver outstanding service. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. We invite you providing more detail and help us look to improve. Our hope is that your home serves you well and that our detailed explanation of the closing process has help you gain knowledge on this issue
I was worried going into the process of buying a home, but the veterans united team made everything simple and helped me with every step until closing
They made it very simple and easy to do all the paperwork
The process was a little bit bumpy at first but I think that was because of my work schedule. But as soon as I found a place it was awesome. The process went faster and smoother. The team I worked with kept me informed.
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They were helpful and I strongly encourage other vets like me to go through them. This was my first ever home purchase and it was a new home to boot; which complicated things. They were able to get me into my dream home and I’m very grateful for that and for them.
Gabe and Maureen were both excellent to work with. I received info from both of them as they worked on my case as a team. I would highly recommend someone to work with them when trying to buy a home.
