I had a good experiance when I bought the house but when I was just doing a streamline which should have been simple and easy.
No one told me to stop autopay before closing and I was told I wouldn’t have to pay the next month,, so I didn’t transfer the money and you ran autopay which cost me 60.00 in fees before I caught it. When I called about it I felt like the several people I talked blew me off saying I should’ve stopped autopay.Next you canceled the home owners insurance policy which then created a whole lot of stress and issues trying to get that corrected and my home covered, luckily nothing happened in the 6 days I didn’t have coverage, when the papwer work I signed said that coverage was supposed to be paid through mortgage as it was before the refinance.Also I don’t understand why closing cost were almost as high as the first loan especially for a stream line and then the rate was higher when said and done versus when I started the process.
Response from Veterans United
Hey Allen,
I appreciate you sharing your feedback, and I’m sorry to hear the refinance process didn’t go as smoothly as your first experience with us. I understand how frustrating it must have been dealing with the autopay issue, the temporary lapse in insurance coverage, and the questions about your costs and rate. That’s not the kind of stress we ever want to create for our borrowers.
I’d really like my advocates to review your file and see what happened so we can better explain those details and make sure your concerns are fully addressed. Please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Mjatthew and Monica made it a point to always be available to answer any questions we had throughout the course of our Loan. They walkeus through each phase with sincere concern and professionalism in meeting our needs. We highly recommend Vetrans United.
The whole team who helped my family and I find our forever home was awesome. I would recommend them to anyone who's looking for a home. Hands down they had our SIX.
Jay Christman is an amazing asset of your firm. I predict his rise to Senior VP by age 35 if VU is savvy & wise enough to hold onto him!
No comment
Response from Veterans United
Hi Joseph,
I’m sorry to hear your experience with Veterans United didn’t meet expectations. Even though you didn’t leave details, we’d like the chance to learn more and see how we can improve. Please reach out at 1-800-212-5200 or ClientAdvocate@vu.com.
The whole team was great to work with, would highly recommend.
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Everyone exceptional in all aspects of this home buying experience. Everything in a timely manor and with great communications
Will always recommend Veterans United
Good service, very easy to work with and always available for every need.
The team was attentive and always trying to communicate with us.
The process of buying a house through Veterans United was seamless and they picked up the slack when my builder purposefully dropped the ball.
Great system to navigate
Veterans united was a great orgization to work with. I would recommend them to anyone veterans wise
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The only suggestion I have is that the buyer and the lender go over the closing disclosure before the closing. Especially if it is a first time home buyer! Other than that it was a great experience!Thank You !
Craig
My experience with my loan team was excellent they helped me all the way any questions I had they had answers very helpful
Thank you to my Veterans United loan team for all the help during the homebuying process.
I had to request to change an agent because of her lack of respond. We missed a dream house because of late offer submission. Steve is awesome.
Veterans United really work hard to service their veterans with quality and care for a very smooth home buying experience!
