Poor communication
Response from Veterans United
Hi Samuel, We would like to invite you to reach out to your Client Advocate team here at Veterans United to discuss further details on your recent experience. Providing information to our team will help us assist in training and education that will better assist further veterans.
Our experience with Veterans United is the BEST ever. They are a one stop shop. Please ask by name for Kelly Tolster to be your Loan Specialist and I guarantee you will not be disappointed. She understands the needs of Veterans and will treat you and your loan process with the utmost professionalism and make it a smooth transition. Randee Barr is a Concierge for Veterans United and she is also at the top of her game. She contacted us at the beginning process and provided us with the references and service connections that made our cross country transition seamless. Kelly Tolster and Randee Barr are AMAZING. They are excellent representatives of what type of service Veterans United provides to Veterans. Fellow Veterans, please ask for Kelly Tolster to be your Loan Specialist and Randee Barr to be your Concierge. I guarantee you will not be disappointed. Semper Fidelis (Always Faithful).
Madison was outstanding throughout the entire process. She is very knowledgeable and is a consummate professional. I would definitely recommend VU to my friends!Respectfully,Lamar
Excellent help!! Thank you for all your amazing help!!
I have heard stories of lenders that treat you like another applicant, not friendly or just trying to close. Veterans United is A+++ No joke, once you are approved this amazing organization handles the rest. A must for first time home buyers.
Ready to see for yourself?
Experience first-hand why 368,849 homeowners give us a perfect score!
Veterans United, the top choice for veterans!!
I cannot say enough good things about the entire team at Veterans United. The entire process was streamlined, seamless, and surprisingly easy! Any questions I had were always answered promptly. Loved the team and the process.
Extremely easy process, working with VA Home loan was by far the best experience and least stressful thing in buying a new home. Would recommend.
Veterans United made my entire home-buying process a breeze. I will definitely be using them again when I purchase my next home!
It was not a good experience this time buying a home through Veterans United. The ball was dropped many times, and the Loan Specialist refused to take responsibility for it even though it was mistakes made by himself.
Response from Veterans United
Hi Zubah, thank you for taking time out of your day to share this information. It is our goal to provide consistent and personable communication through a dedicated Loan Specialist. We would like to learn more about your experience. A member of our Client Advocate teams is available to discuss your concerns regarding the experience you had with us. What you provide in the conversation will be used in our efforts to continuously improving our service.
I have email proof of the events and encounters I experienced throughout the process and will gladly provide. My loan officer proved to be unethical and dishonest. Sadly, my experience with Veterans United did not end the way in which I had hoped or expected from a company that aims to assist military members and veterans.
I worked with Tim Killday and his team, it was an easy process working through the home buying process.
As a third time home buyer, I have to say that my experience with Veteran United was the absolute best! I will never use another mortgage company. Tim and his team were with us every step of the way. They were informative, responsive, and very personable. I did not feel like a number. I would recommended Veterans United to any veteran or active duty personnel looking to purchase a home. Thank you so much guys! Blessed!
