Andy Strubel was very helpful in walking us through our first home purchase. There was a lot of unknowns and Andy and his team helped us tremendously. Thank you.
We would highly recommend as complete service at a high level from start to finish is rare and the entire team was exceptional
If I could put everything back with no consequences I swear I would.
Response from Veterans United
Thank you, Sandy. We appreciate your comments immensely, and we know how tiresome it can be to tackle paperwork head on each day. For this reason, it is our goal to guide you every step of the way and make the process seem as easy as possible. It is our goal to provide consistent and personable communication through a dedicated loan specialist as well as your loan officer. We would like to learn more about your experience. A member of our Client Advocate team is available to discuss further and helps in continuously improving our service. You all did a phenomenal job, and you have earned the opportunity to rest in your new home!
I this was not a great experience working with this company and I want tell other people to use Veterans United Home Loans because of the way my husband and I were treated.
Response from Veterans United
Hi Nataucha, We understand how the home buying process can get stressful, especially for the first time. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. We appreciate your comments immensely, and we know how tiresome it can be to tackle paperwork head on each day. For this reason, it is our goal to guide you every step of the way and make the process seem as easy as possible. It is our goal to provide consistent and personable communication through a dedicated loan specialist as well as your loan officer. We would like to learn more about your experience. A member of our Client Advocate team is available to discuss further and helps in continuously improving our service.
You can’t go wrong using Veterans United in purchasing your home. They work hard to serve those who served.
Veterans United is the only place that has provided us with a pleasant home buying experience and we would highly recommended a home loan through them any day!
You guys really need to choose a different appraisal company or appraisers. The appraiser that was hired from veterans United caused my closing date to be pushed back 4-5 days due to errors on the appraisers part. Very frustrating when not everyone is taking this as seriously as they should be. It’s a major purchase, do your job correctly. Veterans United itself was pleasant as well as the real estate agent they paired me with. Just need different appraisers.
Jon McCarty and Kyle Black were great. Their response times for my questions were amazing. As a first time home buyer they helped make the experience as stress free as possible.
