Did a very good job. I have no complaint and I believe she sent me the most wonderful gift. It was anonymous and very classy, and I’m sure it came from her. Lol
The team was great to work with because of the excellent communication. I never felt like I was confused, in limbo, or waiting for a response. I have to commend the team on demonstrating knowing what they were doing and being courteous throughout this process.
Going with Veterans United was the best decision we could make, they took care of all the behind the scenes paperwork with the VA. While keeping us informed completely along the way.
Joe was excellent
Very seamless process and great follow up
Things did not go well for me, things kept getting pushed back and I’m not exactly who was responsible for it. I was 1-2 weeks ahead of schedule on my end and the ball was dropped somewhere. I can’t point the finger at anybody but me and my family are down about 1000$ unnecessarily. On top of that they claimed that they fought for us to get back some compensation but I’m not suprised that we were let down.
Response from Veterans United
Hey Gabriel,
I'm really sorry to hear how things went for you and your family. It’s clear you worked hard to stay ahead, and to still come out the other side feeling delayed, disappointed, and out-of-pocket—that’s incredibly frustrating. I would feel the same way in your shoes.
Even if you’re not sure exactly where things went off track, I want you to know that we’re taking your feedback seriously. We never want our borrowers to feel like they were left hanging or let down, especially when it comes to something as important as timing and financial clarity. The fact that you were told we were pushing for compensation and ended up disappointed—yeah, that stings, and I’m sorry.
I’d really appreciate if my team had the chance to look deeper into what happened on our end. If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here Monday through Friday, 9 a.m. to 5 p.m. CST, and happy to talk whenever you’re ready.
Thanks for walking me through this process and always being helpful, means more than you will ever know, words from a ptsd veteran...
Lance and his team were great every step of the way.
This is my second time using Veterans United they are a top notch company and I would highly recommend them to anyone who is looking to buy a home.
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Tuff timing but everyone got it done just wanted to keep an eye out for better interest rates in the future
Everyone I talked to was beyond great and should be given a raise. They were friendly and open and got everything done quickly and answered all of our questions fast and respectful
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Tom and the team did an amazing job. Up front disclosures and communication from the team are a trait that can not put a value on.
