I hope someone in higher administration at Veterans United sees this and acts on this employee... It should not happen to another veteran...
Response from Veterans United
Michael, thank you for taking the time out of your day to share this information. It is our goal to provide consistent and personable communication through a dedicated Loan Specialist. We would like to learn more about your experience. A member of our Client Advocate team has attempted to reach you for help in continuously improving our service.
If I will buy another house I will get Veterans United as my Lender. Veterans United is very helpful and very knowledgable in all the process.
After I separated from the Army things were difficult for me. For a few years in the early 2000 I was homeless for a few years. A very low point in my life. Now here it is 2020 and considering how miserable of a year its been for many people i would of never thought I'd be a homeowner. I have to admit it was a complete accident how I found your company. I am truly blessed. God put the right people in my path and I didn't see it til it was over. Thank you sooo much. I'm eternally grateful for all the hard work put forth bath the team at Veterans United.
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Veterans United made this process so simple and easy, even during a pandemic. They kept us informed every step of the way, answered all our questions, and responded to emails/calls quickly. We will use veterans united again and recommend them every chance we get!
I'm seriously in awe of how fast and smooth this was for me as a first time buyer. I am blessed to have such a hard working team on my side to help walk me through it all. It has been a pleasant experience.
I cannot say enough good things about Tim and Diana. True professionals that made this deal work out great.
