Such an easy process and amazing help!
Super agradecido y un servicio de excelencia!!
Getting into contact with VU personnel can be sometimes difficult. We bought a house during one of the busiest times of the year, however that doesn't mean I should be forwarded to a voicemail on multiple occasions. Having a person to talk to is invaluable. Sometimes its a simple question that does not necessarily need to be answered by my loan officer those simple answers go a long way toward overall customer satisfaction.
Our experience with Veterans United was like a dream. The entire pricess was seamless. We would absolutely recommend them!
Top notch crew . Very nice and easy to work with.
Very helpful through the entire process. Even covered the cost of my second appraisal :)
Outstanding job by all the professionals I had the pleasure of dealing with at Veterans United.
Kept me up to date on everything. Smooth process.
In the beginning all started very well until day before closing at which time I was informed were unable to process loan due to debt to income ratio. If that were the case why did I even present offer on home. After expressing my concern and then escalated to upper management at which time they were able to give me options on what can be done for the loan to be approved. The work around was never presented until the day of original close date which if known prior to that it could have been taken care of and could have closed on original close date. Since unable to close on original date was put into a situation that should have not had to be in. Had to cancel power switch over / water / cable etc. Not to mention I had only 8 days at current residence because based on information provided by loan officer gave 30 day notice so now when loan didn't process gave my family and I only 8 days to vacate. Luckily upper management was able to give solution and loan finally was approved.
They were very helpful, courteous and knowledgeable during the process. They went above and beyond to help us, and we are very happy to be in our new home.
Veterans United has a great process for home buying and made sure that all of my questions were answered in a timely manner.
The Loan team was outstanding! Always willing to assist and answer questions.
Scott was great. The Transaction Coordinator could have been a bit more understanding that his is my first home loan process. I repeatedly asked for updates and was told that the figures were not available. I understand that it might not be best to tell a person that their money needed for closing is lower than actual, but being off by $6000.00 is a bit excessive.
