Throughout the entire process, beginning to end I felt that VU was carrying to lions share of the load. They were very quick and professional, felt all we were doing is just Checking the boxes and they did the rest. 1st home purchase for me and my wife, was initially dreading it, but VU almost made it feel like a walk in the park. Thank you all.
Amazing group of people who are very capable and responsive.
Absolutely the best! I was ready to just give up and Kevin and his team rolled up like QRF and saved my family. True Heroes to anyone looking to buy a home. Forever remembered never forgotten!
Veterans United is awesome!, Just bought my second home with them, they made the process so easy. Thanks VU!!
Go Veterans United! Great Job, All! ❤️ 👍 Highly recommend. 👌
I can’t recommend VU enough. From start to finish it was a pleasure.
Josh and Kyle were the most helpful. Very patient and understanding.
Erin did a great job want to thank her for the quick responses and
It's just a business transaction that went as well as should be expected. No problems
Response from Veterans United
Hey William,
Thanks for taking the time to leave feedback. I'm glad to hear there were no issues with your experience. While it sounds like everything went as expected, we always strive to exceed expectations. If there's anything we could have done to make the process smoother or more memorable, feel free to reach out. We're always looking for ways to improve!
The team was great from top to bottom from answering questions, to making sure things were going smoothly and keeping us up to date with the whole process. 10/10 would recommend to anyone that is interested in looking for a home
Veterans United has an amazing team. Everything was flawless and fast. Best service I’ve had in a long time.
The whole team did an excellent job responding to my requests in a timely manner. Even with numerous changes and short time frame, they made it work with no hesitation.
Very great team! They really helped make sure our escrow was smooth
I started the process with 40+ days to closing and voiced I wanted to have the approval done ahead of time so I wasn't dealing with anything the last couple weeks. Instead they drug their feet. The biggest issue is you make people lock into a rate even if rates drop. That's why the company is rated lower than the people.
Response from Veterans United
Hi James,
I’m really sorry to hear that the process didn’t go as smoothly as you had planned, especially given the extra time you allowed to try and avoid last-minute stress. I can imagine how discouraging it must have been to feel like things were dragging out when you were trying to get everything done ahead of time. That kind of pressure in the final weeks before closing is something we definitely aim to avoid.
I also hear your frustration about the rate lock situation. It’s tough when rates drop and you’re locked into something higher—that’s never easy to deal with. While I can’t change what happened, I’d be happy to dig into your experience further to see if we can offer some clarity or helpful feedback.
If you’d be open to chatting more, please feel free to reach out to my team at 1-800-212-5200 or ClientAdvocate@vu.com. We’d love the chance to help.
Everything went so quickly and smoothly with my team. Jenny Love definitely went above and beyond to make sure we made our closing date for our purchase. Personally having worked in the mortgage industry for many years, I appreciate the knowledge, efficiency and amazing customer service from each and every person I encountered at VU! Thank you all for making our dream of a lake home come true!
