Super easy navigation, very knowledgeable, and friendly. Process was flawless, would recommend to all my veteran friends
The whole staff was excellent and very knowledgeable and pleasant and helpful.
Veterans United provided a quality service to my family and I. They worked with me throughout the whole process and ensured I was taking care of. I am thankful to have such an awesome Loan team and realtor during this process.
Veterans United and my whole real estate team was extraordinary. They made the home buying process super easy and very understandable. I was never left in the dark or pressured into making any bad decision's. Being a first time home buyer, I was a bit nervous about the process, but my real estate team was there operating in my best interest and we accomplished the mission. I am now a homeowner and the next time I’m in the market I hope to get my “real estate avengers” back together.
Ty and Jake did awesome to help my family refinance our house.We have used Ty and the veterans united team before and have always had a great experience.
Tood, Matt, and Vickie were all great. Super responsive, super on top of things. I never had to wonder what was next or got hit with anything unexpected.
You have a great team and make everything so easy to deal with....JUST A BIG OUTSTANDING. USN BMC FREDERICK G. LACHANCE III RET. VIET-NAM VET.
Perfect! The communications with the team and myself was outstanding. They regularly reached out to make sure I was not in need of anything or had questions. The To-Do List that that they share through the system was very easy to navigate. Overall, my experience was fantastic.
I loved everyone on the team made it a easy as possible to get it done and actually close early
Outstanding experience. I actually started my loan process with another company and never received a phone call and email response.
Fast efficient friendly approachable informative. My first time buying a home was seamless using Veterans United. They had my keys jingling in 30 days!!! You go girls!!!!!
Veterans United made buying our dream home by the lake smooth and stress-free. Bill Musick and the team were professional, flexible, and incredibly supportive—making the loan process transparent and painless. We love our new home and highly recommend Veterans United to any veteran family.—Tyrese & Angel Lindsay
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Cole thank you again for your outstanding work on our mortgage, you really are like family because you always put us first all the way from start to finish. We love our new 🏠. Thank you again.
Alex, Lauren, and my whole team was AMAZING.! The communication and follow ups were like finding your long lost best friend. Always there around every corner and helpful for every challenging circumstance.
I definitely would recommend Veterans United!!
Though there are some amazing individuals working at this company, it felt as though their processes are not very functional. After correcting known information like ethnicity of my spouse, pointing out the obvious if you look at it on several issues, refilling out the same exact information I had submitted previously, and abysmal communication between VU and my real estate agent, closing lawyer, etc. The stress of feeling like I worked as quality assurance for people not paying attention to what they are doing literally shaved time off of my lifespan.
Response from Veterans United
Hi Eric,
I’m glad to hear you connected with some individuals on the team, but I’m truly sorry the overall process left you feeling like you had to catch mistakes, repeat paperwork, and deal with poor communication between parties. Buying a home is such an important milestone, and attention to detail should be at the forefront. I hate that it felt like you had to take on that burden yourself.
That’s not the kind of experience we want veterans and their families to have with us. If you’d be open to sharing more about what happened, I’d like the chance to listen and make sure your concerns are heard. You can reach me or your previously assigned advocates at 1-800-212-5200 or ClientAdvocate@vu.com. My team is available from 9 a.m. to 5 p.m. CST, Monday through Friday.
Veterans United, Ryan and his team were outstanding and kept me informed during the entire process
