This is my second buying experience with VU and they made it so easy both times. Katy and her team are fantastic.
Veterans united goes above and beyond. They are very responsive. They communicate through email, phones call, and text. All the paperwork is through the app. Electronic signatures. It's all super convenient.I had an issue with my lender. I emailed them at 8 p.m., and within five minutes, they responded that it would be taken care of the next day. The next morning, they had paired me with someone amazing and she contacted me at 9 a.m.This was my second time using veterans united. If I buy again, no question, I will be using them.
As a first-time homebuyer, I was honestly terrified going into this process. Buying a home felt overwhelming, and I had no idea how many questions, decisions, and emotions would come with it. Looking back now, I can say without hesitation that Veterans United made what could have been a stressful experience one of the most positive and rewarding experiences my family and I have ever had.From day one, Ashley was absolutely exceptional. She never once made me feel embarrassed for asking questions—even the ones I thought I should already know the answers to. She took the time to walk me through every option, every scenario, and every decision, carefully explaining not only the immediate impact but also the long-term effects on my family and our future. What stood out most was that she never pushed me toward a particular choice. Her focus was always on helping me understand my options so I could make the decision that was right for my situation. Her patience, professionalism, and genuine care gave me confidence during a process that initially felt intimidating.As we moved into underwriting, Derick stepped in and became the steady hand that helped guide us across the finish line. He kept us informed, provided frequent updates, and made sure we always knew where we stood. Even beyond Ashley and Derick, the entire Veterans United team was incredibly responsive. Whenever a question came up, someone was always available to provide a clear and timely answer.What makes Veterans United different is that they don't treat you like a loan number or another transaction. They treat you like a person. By the end of the process, I wasn't referring to them as "my lender" or "my loan team"—I was talking about Ashley and Derick by first name around the dinner table because they had become such a trusted part of this journey.Veterans United made homeownership possible for my family, and for that I will always be grateful. While every person's circumstances are different and no lender can guarantee the same outcome for everyone, I can confidently say that this team genuinely cares and will do everything they can to help you succeed. If you're looking for a lender that combines professionalism, expertise, communication, and genuine human care, I wholeheartedly recommend Veterans United. Thank you for helping make a dream come true for my family.
We were extremely pleased with our home buying experience from day 1! Thank you to Jeff and the VU team!
Kecia, Blair, Noelle, and Camron were great. They did not hound me about documents needing to be submitted. They ensured everything was to my liking. Kecia huge shout out to you for your patience and time. Blair gave me some wonderful info on homeownership, Noelle ensured all paperwork was in on time and the boat moved how it should. Camron double check all numbers for best rates and made sure I got them. Wonderful team. 10s. Whoever read this need to give all them a round of applause 👏
I cant even leave a -10 because every single thing about my transaction was a literal nightmare, closing was postponed 4x, told one thing and then another back to back, had to wait on so many people to be out of office, team had a terrible attitude when the issues were THEIR fault, and then left out important information about closing costs that caused the sellers to get into a heated argument with us AT CLOSING over how terrible the experience has been. they turned something that should have been the best moment of my life into THE WORST experience ever.
Response from Veterans United
Hey Angelise,
Thank you for sharing your feedback. I'm sorry to hear that your homebuying experience was so frustrating and stressful. Purchasing a home should be an exciting milestone, and it's disappointing to hear that repeated delays, inconsistent communication, and unexpected issues left you feeling let down.
I understand how difficult it can be when expectations change throughout the process, especially when those challenges carry through to closing. We want every borrower to feel informed, supported, and confident along the way, and I'm sorry that wasn't your experience.
I'd appreciate the opportunity to learn more about what happened. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
From offer to closing in less than 30 days! What more can I say? Thanks to the great Veterans United team and Katie Rose! It’s was a great experience. She kept us on track, was very attentive to our needs/questions, and processed everything very quickly. It was by far the best home loan experience I’ve had in my 62 years!
Excellent Service. Second house from them.
Crystaline is amazing
Extremely professional, detailed and thorough. I would definitely recommend him.
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We had an awesome experience buying our first home with Veterans United.
Veterans United is absolutely amazing. This is our second time buying a home with them and it makes it a breeze. From finding relators, to our amazing loan officer Matt, to all the inbetween we don’t even get nervous. They take care of it all even being so far away from our new home. Even when it came to being in contact with Mat he would personally call us to make sure all our questions were answered, type up any estimated numbers we may need to see etc. 10/10 the best.
Laura and Blair made our home buying an easy experience.
