Ross and his team were amazing and closed a day early.
Everyone we worked with were very helpful and professional. I have already recommended to friends.
Please refer to my comments on item # 2, not much more to add!
These are the best people to work with. They made the whole process simple. They are very professional and people oriented. It was a pleasure to work with the whole team.
Great job VU!!!
They were all so helpful nice and amazing. Even when I had not to smart of questions.
Phenomenal work by the whole team! Accommodated to my night-shift schedule and made this the easiest part of the whole process, couldn't be happier!
I will recommend Veterans United to everyone, especially Tyler and his team. I was not stressed during the entire process. The team was very professional and considerate and effectively communicated what they needed from us. We were in constant communication and always on the same page, which made this a great experience overall.
Very thorough on what is expected, very up front and easy to understand. The agents were very friendly and kind. Thank you for all your help. I am enjoying my new home immensely!
The first time you presented me with a "to-list" I thought it was great. After months of adding to that list I was not happy.
Response from Veterans United
Hey John,
Thanks for taking the time to share your feedback. It sounds like the experience started off on a strong note but didn’t hold up over time—and I’m really sorry to hear that. Managing the homebuying process can be overwhelming, and the to-do list is meant to be a helpful tool, not a source of frustration. I can imagine how discouraging it felt watching that list grow and feeling let down by it.
My team would really like the chance to dig into this and see where we may have missed the mark. If you're up for it, please reach out so we can talk through your experience and learn how we can do better going forward. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime.
Everything was very smooth and very fast! They kept me updated every step of the way which made everything so much easier for me! Anytime I had a question, I was always able to reach someone immediately to get answers.
Veterans United is a great option for VA borrowers and traditional borrowers that desire a smooth process with outstanding service. I didn’t know buying a home would be this easy!
Process was simple and easy to get approved. Andy Miller was fantastic to work with. Was kept in the loop during entire process, and had everything explained to me in detail as I was a first time home-buyer. He made sure all of my questions were answered and never made me feel "rushed". Highly recommend ????
Jamie and team were great. Couldn’t have provided better service.
If I ever buy another home I will definitely use Veterans United. The process was so easy and streamlined (I love checklists!) I love that they really do work with you closely and are always available through phone, text and email.
