The team was more than outstanding! They kept in close contact and answered any and all questions or inquiries I had. I would truly recommend them.
Scott worked tirelessly to make sure I was getting five star treatment .
I do not have a traditional job. So it was a challenge. I do not have good internet skills. But they made it easy.
I have literally been walking around sounding like a commercial.
Veterans United got me money back at closing!
Great experience with exceptional people. My loan team was with me every step of the way.
Fantastic experience all the way through! No matter the hurdles everyone got it done! Can’t say thank you enough!
From the first call to the very last, and every interaction and staff in between we felt confident & safe. Our loan officer, Nick, is amazing. He's organized, informative, patient, super knowledgeable and a really terrific communicator. Jordan & Current & .....I'm leaving people out, but I can't remember everyone's name. And William the concierge top shelf....ALWAYS available for questions. Our home buying experience was literally seamless. It was so easy to follow the steps on the MyVU portal. I expected and dreaded the paperwork & due to technology therre was hardly any. I HIGHLY recommend VETERANS UNITED.
Veterans United made my first VA home loan experience much easier than I expected. The team was professional, answered my questions, and helped me navigate the process from preapproval to closing. Overall, I’m happy with the experience and would recommend them to fellow veterans.
Working with Lance Hopper was truly one of the greatest experiences I’ve ever had during such an important chapter of my life. From day one, Lance went far above and beyond the call of duty to make sure everything happened smoothly. There were moments where things seemed impossible, but somehow Lance always found a way to make things happen that I never thought could happen.What stood out the most was his constant support, communication, and dedication throughout the entire process. He never made me feel like just another client, he genuinely cared about helping me achieve my dream. Anytime I had questions, concerns, or stress, Lance was there reassuring me and guiding me every step of the way.Honestly, if it wasn’t for Lance Hopper, my dreams would not have become a reality. His hard work, persistence, professionalism, and heart made all the difference. I can’t thank him enough for everything he did for me and my family. If you’re looking for a loan officer who truly fights for you and treats you like family, Lance Hopper is the person you want in your corner. Highly recommend him to anyone looking to buy a home or refinance!
we enjoyed conversing with Hunter, always kind and personal and willing to help us, if only just to listen as we searched for a home. At the same time his professional is top notch. I'll miss hearing his voice!
I had an excellent experience with both Tyson Smith and Lisa Shrum. I was ALWAYS treated as a 1st class customer. When I had questions or concerns, a response came same day. My loan is 15% of the purchase price, so not in the six figures. Never once was I treated like a number, and ALWAYS given good insight when I issues acquiring documents. Thank you for allowing me a loan. It is greatly appreciated.
Everyone was a professional
I already recommended Katy to everyone I know. Katy and Danielle were super great they took care of all my concerns and made the process super easy and worry free. This is my 2nd home with this amazing team. If you are a veteran and need a home loan please call the most professional team of all who know everything about your veteran home loan to ensure you get the best loan for you. Call Veterans United I will when it’s time for home #3.
Brandon Elkins is not a very good representative. He is cocky and condescending. If you listen to his voicemail he emphasizes “at HIS convenience” for returning calls, of which, he never did. Only reason I received a call back was because I reached out via messaging system for VU and texted Amanda who was our primary rep when we first applied for a mortgage loan. Mr. Elkins is also not a team player. We first came in contact with him when he called me after I inquired on a payout amount for the loan online. I informed him that we tried to re-finance a few months prior but was not content with the closing costs amount. He went on saying that I spoke to another department and that “they work differently and at times not beneficial to the client.” Bottom line, Brandon is not a good person to represent VU and it feels like he should fine another job so that he is not such a miserable person.
If it wasn’t for Amanda following up, I would have definitely gone with another company for our refinance.
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Our experience with VU was amazing. From credit repair through closing. In the loan process Corey Sublett and the team was nothing short of outstanding walking with us through each step and providing guidance and assistance all the way through closing.
Travis ward was our loan specialist. He did absolutly more then we could ever have asked for he helped us understand what was going on with our loan and we did not have a thousand things to send in for our loan. The whole process went very smooth and quickly we started the process April 13, 2020 and closed May 13, 2020. Fastest home buying ever but worked out perfectly! We love our new home so much!
The process from start to completion was smoother than I could have imagined. Nick and the team were able to answer any questions I had, and didn’t make me feel like a bother. The app made reviewing all my documents super easy and helped me keep track of where we were in the process.
