The Team, we worked with was nothing but wonderful people. The time they put in to make sure everything was done, was excellent all way to the end. If we could give them 1000 points, we would. May you all be blessed.
Thank You again.Gregory and Sharon Taylor (Army)
i found it seemed more like defending myself in a court of law rather then borrowing money to by a home , way to many people involved and for sure to many questions , i received my loan but had a lot of heat burn along the way.
Response from Veterans United
Hey Richard,
I’m really sorry to hear how overwhelming this process felt for you. Buying a home should feel exciting, not like you’re being put through an exhausting or stressful back-and-forth. I can understand how dealing with multiple people and being asked so many questions could start to feel frustrating and even discouraging.
While there are times when additional questions are needed to complete a loan, that shouldn’t come at the cost of making you feel uncomfortable or worn down. It’s important that communication feels clear, respectful, and supportive throughout the process, and I’m sorry that wasn’t your experience.
I appreciate you sticking through it to closing, but I regret that it came with what you described as “a lot of heat burn” along the way. I’d really like the opportunity to learn more about what happened and see where we could have done better.
If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’re happy to follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
Great communication, very helpful, kept us informed through the entire process!
Ryan is the man when it comes to a smooth and easy transition for refinancing. He kept me updated about everything through the whole process. Thank you Ryan and to the rest of the Veterans United team.
May was absolutely a pleasure to work with throughout the process. He went way above and beyond anyone could ever expect.
Buying a home can be incredibly stressful, but the entire team at Veterans United made the experience feel easy and supported from start to finish. Their communication was excellent, and the additional resources and guidance they provided truly helped take so much of the stress off our shoulders. We’re incredibly thankful to everyone involved for helping our family through such an important milestone.
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Working with veterans United was a wonderful experience for us and we are in our dream home.
By the time we came across Veterans United it had been our third time going under contract in the past year and a half, causing us to have low expectations for this one. That being said not only was Andy on the ball and responsive at every step but he did not try to inflate our idea of what we could actually afford. This made my wife and I confidant that himself along with the Veterans United team were in our corner truly acting on our in our best interest as a family. I couldn’t recommend Andy enough and will definitely be telling my Navy buddies to talk with him before house hunting!
Ben and his team were very helpful and patient with the questions and checklist I had to accomplish to refinance. Thank you!
Seth Crain was very professional throughout the long process. He was available to answer all of our questions and helped us through some tricky situations with never a complaint.
Would highly recommend Veterans United and ask for Seth.
Andrew Glaves, Major, USAF, BSC (ret)
They were very helpful during the whole thing. They never let me down. They were always there when I needed them. It was great working with them.
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When we first met Travis Ward, he was just a loan officer. After a few months of interaction with Travis, he became our trusted friend. Travis is warm and articulates. He knows his product very well. He took his time to explain all of our questions within 24 hours. Besides those outstanding attributes, what stand out the most about Travis are he is very patient and his ability to listen to our questions/concerns, he waited for us to finish our questions completely before he responds. Travis never once (never) jumped in the middle of our sentences. We would definitely refer him to our friends and family members for VA home loan. It would be a mistake should Veterans United not to retain his service nor inadequately compensate base on his outstanding skills, personal and professionalism!! Warm Regards,Khoa, Susan and Nhat Huy (from San Diego, CA)
They were really helpful a little hectic towards the end of closing but always with a great attitude to hit the finish line
