Easy, had all the help we needed to get through this home buying situation
Great communication, very helpful, kept us informed through the entire process!
Bill was great to work with . Made this whole process smooth and fast .
Veterans United helped me more than any other lender. They truly worked with me to get what I needed.
Veterans United did a great job getting us the house we wanted while walking us through the process.
This is supposed to be a VA home loan, not conventional. I should not be paying PMI. I also do not pay County taxes so that portion of escrow is incorrect. I only pay homeowners insurance. So, where's all that extra money going? Not to me, not towards hazard insurance...
Of course, it's my fault that I didn't see this when signing original mortgage documents so I'm just getting screwed. Not anymore, I'm refinancing with another lender who can do it right. This is disgusting.
Response from Veterans United
Hi Nicole,
I’m really sorry this situation has been so frustrating, especially when it feels like the numbers don’t add up.
I do want to clarify a couple of key points based on your concerns. Your loan was structured as a conventional loan from the beginning of the process (contract to closing). When using second-tier entitlement while retaining another property, there are specific limits, including loan amount and occupancy requirements, that can impact VA eligibility. In those cases, a conventional loan may be the path forward, and that structure would have been reflected in the documents throughout the process.
Regarding escrow, I want to be clear that property taxes were not included in your escrow setup. Based on your exemption status and the final closing documents, escrow was established for homeowners insurance, not county taxes. If you’re seeing a higher payment than expected, I completely understand why that would raise concerns, and I’d like to help break down exactly how those figures are being applied.
You deserve a clear and transparent explanation of your loan and payment, and I’d really appreciate the opportunity to review everything with you one-on-one.
Please reach out to my team at 1-800-212-5200 or ClientAdvocate@vu.com. We are available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and we’ll follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
People we worked with were amazing.
Working with veterans United was a wonderful experience for us and we are in our dream home.
I would like to especially thank Ben. Ben answered all my concerns and worked so hard at making all my numbers fit perfectly. I especially appreciate the balance Ben has in his life. Ben still took time to shut things down from work and set time aside for his family; family is everything. The effort Ben made to secure my loan felt the same effort he would have made as if I were his own brother. Veteran's United should give Ben a raise; to lose such an employee would be a great loss. Tyler's effort, response time, and assistance to resolve concerns was exemplary. I would like to thank Veteran's United for providing me a team with such professional brilliance.
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Ryan has been an excellent loan officer. He has gone above and beyond to make my home buying experience amazing. This is why I keep using your services.
The Team is was assigned......... simply perfect. Taylor.... kelly....
.Amy all-star team. Let me tell you this team made my process so easy. They are real people that care I could not have done this process with anyone else.
All-star team that's my name for them. Love you guys trulyThank you from the bottom of my heart!Forrest
When we first met Travis Ward, he was just a loan officer. After a few months of interaction with Travis, he became our trusted friend. Travis is warm and articulates. He knows his product very well. He took his time to explain all of our questions within 24 hours. Besides those outstanding attributes, what stand out the most about Travis are he is very patient and his ability to listen to our questions/concerns, he waited for us to finish our questions completely before he responds. Travis never once (never) jumped in the middle of our sentences. We would definitely refer him to our friends and family members for VA home loan. It would be a mistake should Veterans United not to retain his service nor inadequately compensate base on his outstanding skills, personal and professionalism!! Warm Regards,Khoa, Susan and Nhat Huy (from San Diego, CA)
VU had an excellent team working with me all the way through the process!
The team we were all assigned were professional and amazing along the entire way. Couldn’t have been with better!
This is my 2nd time using VU and once again they were out standing.
Stress free and honest
Ryan,Julia, Cedric and the rest of the team was always easy to deal with.
