John and his team were exceptional during my home buying process.
We had no idea what we were doing, but from the first phone call through closing, they were friendly, alert, and always looking out for us. We are so grateful!
Overall, working with Veterans United was fantastic. Our first home buying experience was so frustrating and we felt like our loan officer was not helping us. We were honestly scared to start this process again, but Chris truly made this process a breeze. We will always be apart of the Veterans United family and we will recommend anyone we can. Thank You so much for getting us through this.
Veterans united is a dream come true. Thank you all
Too many phone calls from different people. Seems like the right hand had no idea what the left hand was doing.
Response from Veterans United
Hey Howard,
Thanks for taking the time to share your feedback. I’m really sorry it felt like there were too many people reaching out and things weren't as coordinated as they should’ve been. That’s definitely not the experience we want for our Veterans or anyone trusting us with such an important milestone.
I'd really like the my client advocate team to have the chance to dig into what happened and learn from your experience. If you’re willing, please reach out to our us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime and we'll follow up as soon as we can.
Do you have all day???
I would have been a total basket case, this was my first house buying experience, but this amazing team came together like the GOAT team they are and made it a dream come true!!! It was so easy with their check list on their app!!
Tyler, Jim and Candace was available to help me at any time and were over the top professionals!!!
Nick really wants you to succeed in the process and very clearly lays everything out. He is a very charismatic individual, well spoken, and has a lot of confidence in his answers, which leaves you feeling very confident. I didn't at any time feel like I was lost and if I did, a quick call with nick would straighten out any confusion I may have had. He walked me through buying a house without a realtor, which is typically a little more paperwork and time consuming and made it seem easy. Thank you for all the time and effort!!
At the outset, I did not have a clue, but their efforts to put me at ease, guiding me through the maze of acquiring home ownership, we're a demonstration of sheer competance. I am singing my praise of everyone who was a part of my team. I know no other word but thanks, thanks and forever Thanks!!!
Veterans United takes the difficulty out of getting a mortgage. Would highly recommend if you're thinking about a VA loan. Great experience.
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Veterans United is one of the greatest lender’s we have worked with. They remain extremely competitive, they use modern technology, and have very friendly staff that make the process stress free. This is our second time using Veterans United and will continue to do so in the future!
VU made everything easy with their VU app. Everyone that we worked with were motivated to help and more than happy to answer any questions. I would recommend VU to any Vet out there.
The professionalism, attention to detail, personal awareness for the client all contributed in my confidence in the stressful process of moving to closing. A honest pleasure working with the whole team.
This is the second house we have purchased with veterans united and would highly recommend to everyone. Glad we got to work with holly on building and buying our dream home
Meghan and the VU team operated like a well-oiled machine. Communication was great, expectations were managed, and they did everything to get us to the closing table on time. A big thank you to the Veterans United team.
Seriously Scott, Abby & the rest of the team on my file were absolutely rockstars!
