The whole process was completed well I was deployed. I still never felt uniformed; Jake and the team always updated me over email and through there website. The process was smooth and relatively stress free with them. I would definitely use them again.
Great job
VA Home Loans are the best at what they do. Super fast, reliable, and to the point when buying a home. Super easy process, that made buying a home fun. Absolutely recommend to first time homebuyers. Thank you VA Home Loans for making my wife and I homeowners.
Please be sure your loan officers have the tools they need and that they use them to guide their clients though the home buying process without an attitude. Most veterans that use this are most likely first time buyers and are not familiar with the process. More guidance and and patience and understanding would have been appreciated. This was a lot of money and a big commitment, it was just not a great experience. My family is very easy going and do not take this personal. It was just a bad look with the lack of support we received we gathering documentation. Our date was pushed back over a month due to the wrong information being collected. Even with the multiple attempts of requesting, no guidance was given from our assigned loan officer.
Response from Veterans United
Hi Abel, We appreciate your comments immensely, and we know how tiresome it can be to tackle paperwork head on each day. While we are thrilled that we were able to navigate some difficult terrain on the road to closing, it sounds like your experience overall was rocky. Often times, to ensure you are able to move forward on the home you choose, we will provide a PAL with contingences such as providing your Certificate of Eligibility. We were able to base your letter on what was stated and needed to submit the rest to the VA. We understand the importance of clear and concise communication especially when requesting exactly what was needed per the VA and we hope that our calls and emails aided in that understanding. Once received, we sent it in to the VA and was provided with the necessary document. It is our goal to guide you every step of the way and make the process seem as easy as possible. If you are willing to share more information, then please contact a member of our Client Advocate team for continued support.
Thankful for the additional time an effort by the team. It was a pleasure doing business with them.
This is my second time using them, and will use them again if I was purchasing another home.
The follow the instructions given in the timely manner the team ask of you and you will no issue however if one do arise the team will mountains to get it solved. Thank you again
The process was extremely easy the people were also easy to get ahold of and answered in a timely fashion If I didn't understand something it was explained to me until I understood it
Put away the spreadsheets with 10 scenarios from 10 lenders.
Working with Billy at VU on my VA loan made homebuying in the Norfolk / Hampton Roads area of Virginia very easy. You can rate shop to find the lowest rate and quality of service for days or you can get a solidly good rate and have great quality of service by hitting the easy button and working with VU loan officer's like Billy.
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We highly recommend Veterans United Home Loans to any and all potential home buyers! They are the best!!!
Not the easiest to deal with.
