I’m not sure there are words to express how AMAZING the loan officers and coordinators were during the whole process. I was in tears of fear in the beginning and Shelby Miller was able to not just calm us as a family but give us confidence and teach us as she helped us buy our first home without one issue. We closed so fast, it was right on 30 days and even had the chance to close early! Ofelia Clements was also a HUGE help and super kind as well. We were waiting for a “but” the whole time and not once did we get one. By far the best feeling buying a house with a team like them on your side.
Everything went so smooth and the whole team is so helpful and communicative!
We have worked with VU twice now and Josh is absolutely amazing to work with. The rest of the team is outstanding as well.
Veterans United made the loan and closing process easy and I got some money back at closing. Thank you all for your service you provide for veterans and active duty military.
There is nothing more stressfull than buying a house.Add to that , being in the process of getting your own home ready to sell.I can't say enough about how helpfull Veterans United was in getting me thru this. Being 74 years old, and not that savy with computers,their loan team walked me thru every transaction.With their help,I was able to complete my tasks on line as they were presented.I had complete faith from the start that my transaction would be sucessfull.I would like to thank Veterans United and my loan team for their help and guidance during my home purchase.
Excellent customer service, professional, knowledgeable, personel on all levels.
Online lists are easy to understand and use.. hard to find a company like Verterans United these days..
Excellence
Truly superb experience. Thank you Matt, Jenny, & Erin. You guys are awesome!
Veterans United was an absolute pleasure to work with. My loan officer was transparent, communicative, and great to work with throughout the process. The loan coordinator was responsive, clear, and concise in what was required of me, and great overall. I am so thankful to have worked with the team that I did to help get me into my first house! 10/10 recommend!
Outstanding teamwork .Jacob and all the fine people involved in my loan kept me informed on the progress each step of the way.Anytime I had questions or did not understand part of the process the team at Veterans United took the time with me to explain and help.....100% THANK YOU AGAIN .
If you are a veteran and looking for options for purchasing a house, I HIGHLY recommend! This team helped make our first home purchase possible when other lenders said it could not be done with our circumstances. They worked very hard to help us out, and now my family and I get to reap the benefits of our new home. Thank you all so much!
Jason kept us informed every step of the way. He was always available to answer questions, when needed. He has excellent communication skills along with his positive attitude, which made our home buying a very good experience. I’d highly recommend Veterans for your home buying needs.
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they were very helpful and walked me through every step of my journey THANK YOU VETERANS UNITED. i love you. !!!
They worked great and answers all questions quickly. Was willing to explain questions even late into the evening!
Veterans United, specifically Reed and his team, were amazing! They answered any and all of my questions and worked with me to get the best possible rate, even in these economic times. I highly recommend them!
I was easily qualified for the loan. I did secure a great rate, but most everything else was painstakingly slow, miscommunicated, and inconvenient.I wish I would’ve used someone local.
Response from Veterans United
Hey Elliot,
I’m really glad to hear you secured a great rate—but I’m sorry the rest of the experience didn’t match up. When communication is slow or unclear, it can turn an already stressful process into something even more frustrating, and that’s not the experience we want for anyone working with us.
I’d really like to learn more about what went wrong so we can take a closer look and make improvements. If you're open to sharing more, you can reach me and my advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime and we’ll get back to you as soon as we can.
From beginning to end, the entire home buying and loan process with Veteran’s United was very simple and as stress-free as possible. The entire team was responsive, knowledgeable, and supportive.
