best service and easy to work with
Veterans United was fantastic in helping me purchase my first home. Their website makes it easy to upload all documents and see what's pending. In fact, my actual closing took less than 10 minutes simply because most of the paperwork is done online prior to closing! I have actually already recommended VU to military friends! Joshua Grove was the loan officer assigned to me, and he was FANTASTIC! Joshua was incredibly competent, timely, communicative, and patient. He explained the home buying process to me with ease and to my satisfaction. He gave me regular updates of the status of everything. He was so prompt and helpful and on top of things, I was able to close on 25 DAYS using a VA Home Loan! (Apparently, this is rare.) I am incredibly happy with my home and my entire experience with Veterans United! I've recommended them to friends already!
I will think twice before I use Veteran's United again in the future.
Response from Veterans United
Christopher, we appreciate your feedback. Our Client Advocate team is available to connect with you to learn more about your experience should you wish to share more information.
Wonderful company, thank you so much for the hard work you put in to get us to closing on time!
I have heard how home buying can be a bad experience, and that VA has tough hoops to jump through, we did not see any of that, in fact it was remarkably void of issues.
This was our second time using Veterans United, and we are beyond satisfied with their outstanding service and quick turnaround from offer to closing!! We highly recommend using Veterans United to anyone currently looking to purchase a home (or two)!!
I would probably look at other options if you are in a hurry this company may not be the ones to help you close quickly they use third parties and have no control over anything it seems.
Response from Veterans United
David, thanks for acknowledging this issue so that we might step in to provide further assistance. While Veterans United does not have direct control over the actions of third-party providers, it is important that we work together to promote resolution for you. A Client Advocate here is available to you for more information and will be available to speak with you should you wish to get in touch with us. Thank you again for your service.
A great experience we would use Veterans United again.
Thank you so much for your help! We didn't think it would make sense to refinance so soon after our purchase, but we are so glad we did!
Overall process was easy but took too long to complete. The appraisal company that was used took over a month to complete their end. At one point, for over a week, additional documents were needed and neither myself nor VU knew about it until I had my broker bypass VU and contact the appraisal company directly. If progress stops like that VU should be asking questions to an outside company which they themselves hired for the job. Would not recommend.
Response from Veterans United
Robert, thanks for acknowledging this issue so that we might step in to provide further assistance. While Veterans United does not have direct control over the actions of third-party providers, it is important that we work together to promote resolution for you. As the lender, we are by law not allowed to contact appraisal companies during this process and we share the frustration of third party companies. If you would like to share more on your recent experience we invite you to reach out to our Client Advocate department to discuss. We thank you again for your service.
working with Veterans United is always a great experience.Thank You!
