Great experience made becoming a home owner easy as can be
A bunch of money hungry burocrats tha love to pile on the red tape. It was like they had never done this before. You would think they would know what documents they needed from you, but every day it was something else and more hoops to be jumped through. If this is how veterans are to be rewarded for their service, I'm sorry I enlisted. Cannot recommend them.
Response from Veterans United
We really appreciate your feedback Steven, and we know how exhausting it can be to face a mountain of paperwork day after day. I’m truly sorry that your experience with us was so frustrating. It sounds like the process was anything but smooth, and that’s not the kind of service we aim to provide. I can only imagine how stressful it was to navigate constant requests and red tape when you were trying to secure a home.
While we do have regulations we must follow, our goal is to make the process as seamless as possible and guide you every step of the way. It’s clear that we fell short in your case, and for that, I sincerely apologize. We believe that teamwork is crucial in delivering exceptional service, and we have systems in place to prevent experiences like yours.
Your feedback is incredibly valuable, and while we can’t change what happened, we’re committed to making sure no one else has to go through the same experience. Please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. We're here from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to contact us whenever it’s convenient for you.
I bought houses in the past, but I’ve never had an experience that was this easy and carefree. My biggest problem through this whole situation was my wife’s stress, this is a constant thing. I’m quite used to it while it was a little bit more aggravating this time, at least your team kept us all on point and made the chip enjoyable and almost effortless once again thank Carlean my realtor Dustin and Jason who were instrumental in the ease of this and veterans United for putting together a team made this truly rewarding experience. Thank you and all the team at veterans United for putting together such a team as this to ease our transition from one place to another. Change is difficult in the best of situations, but having the right people to help you do that truly makes an enormous difference. Once again, thank you everyone at United for what you’ve done for me and my family.
This is our second time using your company and we will never use another. Nothing but a great experience.
This was our second loan through Veterans United. That alone should say a lot about a company. From the first call you are walked through the process and introduced to the people that will help with each step.
Veteran's United makes home buying as easy as possible by providing great staff and services! Our Loan Officer went above and beyond to help us get to our closing on time! There aren't enough words to express how grateful we are for the service we received!
I will recommend Veterans United to others...
We were forced to stay in an AirBnB until we closed (almost a month) Veterans United should have some for of relocation assistance and discounts on landing for families.
Hey Team, "Let's Do it again" with another similar project!
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Experience first-hand why 333,108 homeowners give us a perfect score!
Jon and his team are great!
Questions were always answered. Just felt sometimes it took way longer to reply to the texts.
BE EVER AWARE OF WHAT YOU ARE GETTING BESIDES A MIGRAINE. Other companies out ther do the same and also work very well with Veterans. So BEWARE I will never use Veterans United again.
Response from Veterans United
Hi William,
We take feedback seriously and appreciate your willingness to acknowledge this situation. Your trust is incredibly important to us, especially as we work with veterans, and I understand how frustrating it must have been to go through this experience. We care deeply about customer service and a member of our Client Advocate team would love an opportunity to discuss your loan experience in greater detail. It is always our goal to strive for improvements, and acknowledge any mistakes made along the way. We look forward to learning more about what may have caused you to feel this way.
We'd love to learn more about what happened and see how we can make things right or at least right the next time. Can you reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com? We're here from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to contact us anytime that works for you.
