The team at Veterans United are wonderful to work with. They made the entire process so easy!
Justin Darr was amazing to work with. He is very professional. He answered our questions and addressed our concerns quickly. I would refer friends and family to him.
I would not recommend veterans united they do not look out for needs of veterans. I headed out to tobi Clifton several times, but no email, call, text. Back. When i asked questions none where answered. This was the worst decision I have made in life trusting things company with my needs. The services were piss poor id never work with Tobi again I do not want anything to do with Veterans United
Response from Veterans United
Hi Joshua,
I’m really sorry to hear how strongly you feel about your experience. Not getting calls, texts, or emails returned and feeling like your questions went unanswered is incredibly frustrating, especially when you trusted us with something as important as your home loan. That is not the experience I want any Veteran to have.
Your feedback about communication is serious, and I would truly like the opportunity to look into what happened and better understand where we fell short. While I can’t change how this has made you feel, I can listen and make sure your concerns are addressed appropriately.
If you’re willing, please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we respond the next business day to messages received after hours.
Sincerely,
Claire S., Client Relations Manager
You all did an amazing job helping me buy a home.and I ask God to bless each of you for your help.you are all loved and appreciated.
I love working with veterans united, it's been a great experience every time.
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Veterans United was the absolute best people to work with ever! If i could give them 11 out of 10 I would! They answered all my questions and went the extra mile to ensure that my home buying experience was nothing short of the best. I would recommend them anytime to anyone.
This is now my 3rd time working with Veterans United. Every single time, it's been such an easy process, and this time is no exception. I think this was the smoothest so far even. I had no issues reaching out when I had questions, everything was plain and simple. The unexpected gift for our pups was icing on the cake. I'd happily use it all again.
Great team that made home buying hassle free and went above and beyond to help wherever and did great on explaining and walking through the home buying process. 11/10 recommend VU
Listen. If you are serious about owning a home, Veterans United is definitely a preferred option, in my opinion. The steps it took to purchasing our home was frustrating to say the least. In my wife and I case, we were purchasing from our landlord, so a realtor wasn't necessary. However, gathering the necessary documents, coordinating with the different agencies like appraisals, home inspections, insurance, title company, and loads of paperwork, signatures, and questions are still very much a part of the process. Our team, Nick Holman, Courtney Gully, Francie Greene, and the rest of their supporting members were there from the first phone until the closing on our home. They fielded every question, listened to all of our frustration, guided us through the whole process step by step, and we're encouraging, patient, professional, and, most of all, very polite, friendly, and engaging whenever we were in contact with them. I mean they kept in touch by phone, text, and email. Even sent us mail. Who does that in this technology age? Seriously, they were the best team my wife and I could ask for in communicating with us and our landlord to make this dream a reality!! I highly recommend Veterans United to anyone who’s reading this review, or anyone who asks is this company for real. To our team, Nick Holman, Courney Gully, Francie Greene, and their supporting team members, thank you for everything! We can't say thank you enough. My wife, Valencia Long, and I now own our home!!!
The entire team was amazing and made this as easy as I think it could be. Wes, bless his heart, and I have been trying to make this happen for over three years and he hung in there with me.
Dorian and his team were amazing through the whole process and willing to help out with everything.
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As always, John Parker & his team did an outstanding job of getting our VA loan through, funded & closed in record breaking time! Minimal hassle (none), always available & always accurate throughout the entire process from start to finish! Whenever we call John, we know we’re going to get exceptional service.
Love our new home! Thanks to Nick Berardini and the team at Veterans United.
My second time using Veterans United and they again don’t miss, don’t play, and is such a great company and full of hard workers!
