VU was quick and communicated well. I moved from Florida to Rhode Island, buying a house soght unseen. VU helped to make this process significantly less stressful. Both Seth and Bri were available and quick to respond to any questions, explaining processes easily.
Since this was my first time going through purchasing a home, I didn't know what questions to ask with the total process.
I would recommend more detailed expectations and communication from the team for anyone who is a first time home buyer.I am very pleased and excited with the outcome of my purchase. It was a little stressful in the beginning but finally I got the home I wanted. I appreciate the assistance I received from the entire team.
Very smooth and quick process. My 3rd VA loan and was the easiest yet.
Working with Veterans United was hands down one of the best experiences we’ve had throughout the home-buying process. From start to finish, the entire team made what could have been a stressful experience feel smooth, organized, and genuinely exciting.A special shoutout to Derek Harmon—he was absolutely phenomenal. Derek was knowledgeable, responsive, patient, and always willing to answer every question we had, no matter how small. He kept us informed every step of the way, explained everything in a way that was easy to understand, and made us feel like we were his top priority.As veterans, it meant a lot to work with a company that truly understands the VA loan process and advocates for those who have served. Thanks to Derek and the Veterans United team, we were able to close on our dream home with confidence.If you’re looking to buy a home—especially if you’re using a VA loan—I cannot recommend Veterans United enough. And if you have the opportunity to work with Derek Harmon, you’re in excellent hands. 10/10 experience from beginning to end. Thank you for helping make our dream of homeownership a reality!
Everyone was great, even when I stressed.
Happy to have found a place we can call home!! Thank you Veterans United!
The entire team was absolutely wonderful to work with. Christina, Nicole, and Katie were there every step of the way during the purchase of my second home, making the entire process smooth and stress-free. They were always responsive, knowledgeable, and willing to answer any questions I had. I truly couldn’t have asked for a better team at UV to guide me through this experience. Thank you all for your outstanding service and support!
All those that helped with my load were outstanding
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It was great to work with Mary she was very patient and answered every question and if there was anything she couldn't answer straight away she always got me the answer really fast
very grateful to the team who helped me through out the process. i am glad and just overall greatful that i got a house and was able to do so.
Veterans United Was absolutely amazing from start to finish. When we first applied for this loan we weren’t quite there yet with our credit. Instead of being told no like we were several times in the past with other lenders, vets United Went above and Beyond and put us in contact with our credit consultant Charlie. He told us exactly what we needed to do in order to get our credit where it needed to be and within no time we were ready to talk to our loan officer! Darin was amazing And also went above and beyond to get us preapproved and helped us through the entire loan process. Morgan was our Loan coordinator and she was absolutely amazing! She answered every single one of our questions on a day-to-day basis And made this entire process smooth and very stress free! Kohlie was Our concierge she was very informative and very friendly! We are very grateful for our entire loan team. Veterans United made my Husband and I feel so appreciated for his service. I would absolutely recommend veterans United to any veteran looking to buy a home! We will absolutely be passing on the word to friends! Thank you so much Veterans United, for making our home owning dreams become a reality!
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My refinance was extremely easy. Response time was excellent
I enjoyed my experience so much
Yes I would highly recommend - my loan officer was Rachel Bruce and her team member Stephanie were great. They kept my husband and I up to date in the process, the app was user friendly and organized so I knew what I had to get done on the to do list. United VA Home Loan was great and helped us get a house that we can now call our home. I am very satisfied.
No, I would not recommend Veteran’s United. As a 30 year retired senior officer, I elected what I thought was an easy option. What I got was a complex, error-filled process that incurred numerous delays. Having borrowed just $122,000 for a 110 year old desert home appraised at just $153k, this home buying experience should have been easy. I opted for a conventional loan rather than a VA as I didn’t need the 100% option. Having been through 8 prior real estate transactions, this one takes the cake… excessive delays, missed closing dates on the part of the lender, excessive closing costs ($7,800) even though I chose a conventional loan to avoid up charges associated with VA loans, poor communication and not just with me but with the selected title company. I won’t be using VU again and I urge others to really take a hard look before they select them for their mortgage needs. Oh yeah, you local FCU will come through with a better APR assuming you have decent credit.
Response from Veterans United
Hi David,
Thank you for taking the time to share your feedback. I'm sorry to hear that your experience fell so far short of your expectations, especially given your previous homebuying experience and military service. We understand how frustrating it can be when a transaction that seems straightforward becomes more complicated than anticipated.
It’s disappointing to hear that delays, communication issues, and closing costs left you feeling unsupported throughout the process. Our goal is to provide clear guidance and consistent communication with both our borrowers and our closing partners, and I'm sorry that wasn't your experience.
We appreciate you bringing these concerns to our attention, as feedback like yours helps us identify opportunities to improve. If you'd be willing to discuss your experience further, we'd encourage you to reconnect with our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We'd welcome the opportunity to review your concerns with you.
Sincerely,
Claire S., Client Relations Manager
As mentioned above in my initial write up - here is my review thank you VU for being such an outstanding company/organization. All realtors love working with you all, and most sellers that never heard of you, loved you once it was all over and deal was over and completed. Hannah Liebhart and her entire team , Lauren Sprague, Emily Gandy, Kole Berry, and others I am sure behind the scene, did an outstanding job again....what a team effort.Precise execution of loan processing, and all upstream and downstream processes. This is my 4th and FINAL home, we finally got the dream home we always wanted. I will forever keep VU near and dear to my heart!Signed, Paul S. United States Navy Veteran, RM5, JC:2318
Our team was amazing, they were so supportive, kind and very knowledgeable. I would highly recommend. Thank you for everything
The Eisenbraun’s
