Matthew and his crew were great and flexible it was a great experience
Maldonado and his team where more than amazing
Veterans United went far beyond my expectations. My team Jon Ouk, Jenny Love, and Kimberly Hurtado were a great asset to me they were very professional and very honest with every step of the way. Jon paired me up with my local real estate agent Laura Gordon and she just put the icing on the cake what a great bunch of folks. I would recommend all my team for your homebuying experience . Thanks again for making all my home buying fantasies become a reality, sincerely, John Mark Norris U.S. Army disabled Veteran in Manchester, Tennessee
Danielle Genz was a pleasure to work with. She was available around the clock to help answer any questions, and truly made our first home buying experience a breeze.
Everything went well Thanks team.
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This have been a wonderful experience! Everything was so smooth. Such an amazing team. I definitely recommend using Veterans united.
Daren and crew were outstanding! Very straightforward and easy process, which was very refreshing given how cumbersome mortgage loans are normally.
From the bottom of my heart I'd like to thank Jake, Joshua, Brooke, Arin, and Veterans United. Thanks for all the courtesy, knowledge, and professionalism y'all gave me. Making my home buying experience so amazing from beginning to end.
I have nothing but good things to say about Veterans United! They made everything so quick and easy. We love our team and they were such a huge help with everything!
Closed on Refi 22 days ago and still a payoff account has not been paid off. No response to phone calls. Will have to contact my local Congressman Steven Horsford to help with this unsettled loan.
Response from Veterans United
Hi Bernardo,
Thank you for bringing this to my attention. I understand how concerning it would be to still see an outstanding payoff several weeks after closing, especially when you haven't been able to get the answers you're looking for. I'm sorry for the frustration and uncertainty this has caused.
I'd like the opportunity to look into what happened and help clarify where things stand. Please contact my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so I can locate your information and review your concerns directly.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
It took me two years to find a house. Dustin stayed with me. He followed up with me. He checked in on me. He was the best ever. I felt like it was an old friend looking after me.
They help me getting through the electronic paperwork. Sending the needed information to VU electronically instead of the postal service.
Haley is probably the best loan officer I have ever worked with.
Outstanding service
Thank you so much to everyone involved me and my family really appreciate your hard work and dedication! We made it to the closing table !
10/10 service from all the team at veterans united. I have already recommended this company to other veterans who are looking to buy a home!
The use of computers for so much of the buying and selling process was very stressful for us older folks. Steve helped this stress by being very patient in explaining items that we did not understand. He was often away from his desk when we contacted him with a question but he always got back to us ASAP. Our confidence in him certainly helped smooth the process and we appreciated him very much.
I wouldn't want to work with any other lender on a home purchase! It went so smoothly, the communication was A+, the entire proceeding was streamlined and very easy to follow, all while running my own business...my only stress was making sure I had enough boxes for all of my things :)
