They were very professional helped me look for the exact house I wanted and for my budget very lovely team to work with
In the last two weeks prior to closing, there were some significant issues. The first issue was them not communicating with us about the VA's 10 day approval window and the deadline necessary for all documentation in order to meet our 30 day closing contract. This could have caused us to violate our contract with the seller, lose the ernest money, and the house. Secondly, we were told to sign documents, that had errors and or needed to be updated, that they said weren't the final version and weren't sent to the VA for final approval. None of this was true and it seems like either negligent or fraudulent misrepresentation. Making the necessary changes later could have put as at risk of violating our 30 day closing for a second time. The down payment amount and loan amount weren't what we had discussed. When confronted with these issues, multiple different, what seem like excuses, were given to us. It's a lot to explain but there's lots of messages and emails to support this. I hope someone from Veterans United reaches out for a more in depth explanation so this type of stuff doesn't happen to another customer.
Thank you for all of your work and help with this process
They are very good and informative on handling the process. Always updating me and quick to reply with any issues I came across. I would recommend Ryan and his team 10 out of 10 I am happy very thankful for them. They make the process simple and smooth always willing to lend a hand.
Kyle Hatten and his team went above and beyond to ensure the whole home buying process went smoothly.
Great team that made home buying hassle free and went above and beyond to help wherever and did great on explaining and walking through the home buying process. 11/10 recommend VU
Bryan, Alli, and the rest of my team were outstanding. I was kept in the loop the entire process. My to do lists were effortlessly completed. There was zero guessing on my end. Thank you all so much. I will definitely use you each time I purchase a home
Very easy to work with. I did not have to do much. The only thing I would say is a lot of phone calls. I am very simple so I was not looking for the hand holding so much plus mine was a local move not a cross country or into an area I was not familiar with so I did not need all the extra calls..
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Every member of the team was a great help and assisted with all our needs.
Everybody was really helpful, informative, and communication was great. I was kept up to date and was let know of the next steps to do. Overall thankful to every body who helped in the process of getting us our first home.
We can't thank you enough for making what can be a stressful process feel so easy and smooth! You were always just a text or phone call away! Even on Sunday!!
Kenny Ashton is a superstar! We were an unusual case as early retirees with a complex financial situation, and Kenny helped us get a loan that met our unique requirements with convenient terms. His communication skills are outstanding, and he exemplifies great customer service. This was my first experience with Veterans United, and Kenny proved to be an amazing ambassador for the brand.
Holly and the team at VU were absolutely amazing to work with. Professionals that go above and beyond to take care of the customer!!!
The whole process was great. They helped me with each step and went above and beyond with assisting me and answering any questions I had. They get to know the people they help and provided valuable assistance with each step of the process.
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The VU team we worked with, Doug and Dawn, were amazing! They made the whole home buying process so easy. Dawn held my hand through all the nervousness and meltdowns!! I recommend VU very highly and can’t say enough good things about them!!
It was a wild beginning. Evan helped us tremendously though. Any time there was a question or issue he got right on it! My wife and I are extremely thankful and will be giving out Evan Campbell's info out to all of our Veteran friends and he will be our first call when rates drop again!!!
The entire team was very courteous, professional, and thorough! Shane my loan officer even returned my call on Christmas Eve to answer my question! I would definitely recommend them to any veteran wanting to purchase a home. Thanks!
Drew was amazing! He listened to us when we needed him to and explained things clearly when everything was happening fast and becoming overwhelming! The only thing that I would make as a suggestion is that Veterans United look into some kind of First-time home buyers program so that Veterans and their families can have the opportunity to understand more of how the process works, what is going to be needed/expected from them during the entire process, and what the current VA rules are. I think this would greatly benefit your veterans, specifically those with PTSD.
Mike Rahmoeller was great to work with.
