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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
463,776 reviews
784 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 463,776 unfiltered reviews

5 out of 5 Stars
headshot image of Billy Jones

Loan Officer: Billy Jones

NMLS# 1599020

5 out of 5 Stars
headshot image of WhitneyR Brown

Loan Officer: WhitneyR Brown

NMLS# 2143212

0.5 out of 5 Stars

You did not have proper inspection it's going to cost me $10,000 to $30,000 to make this house livable bunch of fucking dickheads scammers of the brave men and women who serve this shitty country because of people like you
FUCK OFF AND DIE BITCHES

headshot image of Justin Menard

Loan Officer: Justin Menard

NMLS# 1828739

5 out of 5 Stars
headshot image of Scott Beasley

Loan Officer: Scott Beasley

NMLS# 1249858

5 out of 5 Stars

We were not sure if we would be able to get a home loan. I called veterans united after seeing their add on facebook. To my shock not only were we qualified but approved for the full amount of our home.
Everyone else was telling us no and no way
The buying process was so fast and easy, I still can’t believe that in less than a month we’ve moved into our new house.

headshot image of Ryan Sherman

Loan Officer: Ryan Sherman

NMLS# 1122103

5 out of 5 Stars
Photo submission from James S.

From day one until closing on my home everyone at Veteran's United were professional, supportive, always there to answer a question, and take the time to explain things in a way that was easy to understand. They worked hard to ensure everything was timely, precise, and with good financial numbers (interest, fees, etc).

headshot image of Ryan Stoll

Loan Officer: Ryan Stoll

NMLS# 954454

5 out of 5 Stars
headshot image of Drew Tillman

Loan Officer: Drew Tillman

NMLS# 2045394

5 out of 5 Stars
headshot image of Stephanie Piester

Loan Officer: Stephanie Piester

NMLS# 2026815

5 out of 5 Stars

The lending team was incredibly helpful throughout the process, as well as communicative in advance of any hurdles.

headshot image of Jason Bals

Loan Officer: Jason Bals

NMLS# 1599125

5 out of 5 Stars
headshot image of Kelly Herigon

Loan Officer: Kelly Herigon

NMLS# 1812815

5 out of 5 Stars

The team was outstanding at communicating every step of the way, any changes and we’re 100% honest. Use them as future business models.

headshot image of Amy Haines

Loan Officer: Amy Haines

NMLS# 2172313

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5 out of 5 Stars

Katelynn was great. Becky as well

headshot image of Katelynn Walters

Loan Officer: Katelynn Walters

NMLS# 2497535

5 out of 5 Stars

Outstanding! If I could rate my experience higher than a 10 I would! The team I was honored to work with really put me and my values first. Any questions or concerns I had no matter what time day or night they were always right by my side to answer.

headshot image of Blake Thompson

Loan Officer: Blake Thompson

NMLS# 2345679

5 out of 5 Stars
headshot image of Kenzie Tree

Loan Officer: Kenzie Tree

NMLS# 2329393

5 out of 5 Stars
headshot image of Heather Carmichael

Loan Officer: Heather Carmichael

NMLS# 2732336

5 out of 5 Stars

Process was exceptional , informative and easy. Any questions I had was quickly answered .

headshot image of Clint Hamilton

Loan Officer: Clint Hamilton

NMLS# 1224235

5 out of 5 Stars
Photo submission from Julie H.

Icannot say enough amazing things about Veterans United—they truly changed my life.
From my very first conversation, their team took the time to thoroughly review my finances and clearly explain every step of the homebuying process. There was never a moment where I felt confused or unsupported. I also completed their education course and regularly watch their YouTube content, which helped me feel informed and empowered throughout this journey.
What really made the experience exceptional was the team I worked with. My loan officer, Carma Bittle, loan coordinator Shannon Brown, and concierge Shawna Woofter actually the entire team was absolutely phenomenal. They answered every single question—no matter how small, repetitive, or anxiety-driven. They were patient, responsive, and genuinely cared about making sure I felt confident every step of the way.
Buying a home can be overwhelming, but they made it feel manageable and even exciting. When I received the “clear to close,” I was overwhelmed with emotion—I wanted to scream, but since I was at work, I cried instead. That moment meant everything to me.
If you are a veteran considering homeownership, I highly recommend Veterans United. Their professionalism, education, and genuine care set them apart. This was more than just a transaction—it was a life-changing experience.

headshot image of Carma Bittle

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars

The VU staff was beyond friendly, professional and stayed on top of everything through the entire process. Very quick and easy 30-day process from start to finish.

headshot image of Brandon Sterr

Loan Officer: Brandon Sterr

NMLS# 2069970

5 out of 5 Stars
headshot image of Aaron Foster

Loan Officer: Aaron Foster

NMLS# 298410

4.5 out of 5 Stars
headshot image of Tracy Ball

Loan Officer: Tracy Ball

NMLS# 1989112

5 out of 5 Stars

This was the easiest and pain free loan. Amy Carder and everyone else was amazing and great to work with. I will definitely work with them in the future. Thank you guys again.

headshot image of Amy Carder

Loan Officer: Amy Carder

NMLS# 1925297

5 out of 5 Stars

My loan team was OUTSTANDING!!! Annie, Stacey and Stacey, who coached me through the whole process, with detailed instructions and a timely response, once again I would like to thank them for everything they did for me and Bruno, you gals are the greatest.

headshot image of Stacy Sumpter

Loan Officer: Stacy Sumpter

NMLS# 865042

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5 out of 5 Stars

Yes, I am a great fan of Veterans United loan services and have stuck with them, and I plan to continue even if I buy again, and I recommend it to others, whether Veterans or not. As far as Billy Jones and Missy, the entire team at Veteran United is number one. From the first home I bought with them in Independence, Missouri, with Shanna, our realtor, whom we just love working with, she is amazing.
The entire team at Veteran United Loan Services has earned the Number One in the nation for a reason, and as far as I am concerned, as a veteran who has bought and sold 7 homes in my 33 years of marriage and an amazing career field of over 20 years of service in Law Enforcement after my military service was completed. Veteran United Loan Services has been my best Loan experience ever. So, I say to you all, "Thank You For Your Service". The team members of both homes I have purchased with you have been nothing short of excellent.Mitch, if you could please be sure these individuals are credited and recognized by the top, they each deserve recognition for their unwavering patience and careful attention to detail, and our much-appreciation from my husband and me. A big thank you to Billy Jones and Missy, our concierge, and Rich Eberhardt, our wonderful realtor.

headshot image of Billy Jones

Loan Officer: Billy Jones

NMLS# 1599020

5 out of 5 Stars
headshot image of Mark Manos

Loan Officer: Mark Manos

NMLS# 1232372

5 out of 5 Stars
headshot image of Nick Littrell

Loan Officer: Nick Littrell

NMLS# 1313019

5 out of 5 Stars

I truly appreciate you guys. Your whole team was on it. Even though I didn't need some of the other services you offered, I still appreciate the gesture. Jeremy I can't thank you enough. Thank you Veterans United

headshot image of Jeremy Arnold

Loan Officer: Jeremy Arnold

NMLS# 2110708

5 out of 5 Stars

Justins Team was top notch and they did everything tjey could to make sure that our dreams came true.

headshot image of Justin Darr

Loan Officer: Justin Darr

NMLS# 526292

5 out of 5 Stars
Photo submission from Timothy D.

The whole team at VU were very professional and helpful! This was the third mortgage that I worked with VU! Great job!
Thank you!

headshot image of Stacy Barton

Loan Officer: Stacy Barton

NMLS# 2407580

5 out of 5 Stars
headshot image of Evan Oswald

Loan Officer: Evan Oswald

NMLS# 1450502

5 out of 5 Stars
headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars

Seth and his team are outstanding. Everyone on his team was professional and knowledgeable of the task at hand. Patricia and I thank you all for a quick and easy process.

headshot image of Seth Baskett

Loan Officer: Seth Baskett

NMLS# 2605432

4 out of 5 Stars

No

headshot image of Allie Leiva

Loan Officer: Allie Leiva

NMLS# 1558421

4.5 out of 5 Stars

Have nothing but great things to say about my experience with my home loan team. Dalton and Courtney were exceptional and I would highly recommend them to any Veterans looking for their new home.

headshot image of Dalton Verret

Loan Officer: Dalton Verret

NMLS# 2609978

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