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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
462,172 reviews
807 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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4.9 out of 5 Lending Tree logo
Navy
Army
Caring Easy Supportive Linda J., Marines
Army
Army
Army
Trustworthy Knowledgeable Streamlined Dan S., Air Force
Navy
Navy
Clear Responsive Experts Tony D., Army
Marines

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 462,172 unfiltered reviews

5 out of 5 Stars

I have an amazing team working together to make sure everything falls in place,a lot of support,always ready to help or answer any questions I may,I am grateful for all the help and support.

headshot image of Joel Deiber

Loan Officer: Joel Deiber

NMLS# 1698013

5 out of 5 Stars
headshot image of Brittany Kuehl

Loan Officer: Brittany Kuehl

NMLS# 2389880

4 out of 5 Stars
headshot image of Brandon Worthington

Loan Officer: Brandon Worthington

NMLS# 1563972

5 out of 5 Stars
headshot image of Anne Kuster

Loan Officer: Anne Kuster

NMLS# 1068788

4.5 out of 5 Stars
headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars
Photo submission from Timothy D.

The whole team at VU were very professional and helpful! This was the third mortgage that I worked with VU! Great job!
Thank you!

headshot image of Stacy Barton

Loan Officer: Stacy Barton

NMLS# 2407580

3.5 out of 5 Stars
headshot image of Jake McQuitty

Loan Officer: Jake McQuitty

NMLS# 2036428

5 out of 5 Stars
headshot image of Aaron Brooks

Loan Officer: Aaron Brooks

NMLS# 1003530

5 out of 5 Stars
headshot image of Evan Mehuys

Senior Loan Officer: Evan Mehuys

NMLS# 1894622

5 out of 5 Stars
headshot image of Ashlyn Cupp

Loan Officer: Ashlyn Cupp

NMLS# 2105531

5 out of 5 Stars

This is our 3rd home purchase with VU and the level of customer experience and consistency have been second to none. The loan team, including Derek, Heather, Jaime and Mitch were exceptional, as they all have been and it's truly a team effort to get it done! 16 days to close is unbelievable!

headshot image of Derek Russell

Loan Officer: Derek Russell

NMLS# 310095

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5 out of 5 Stars
headshot image of Jodi Coons

Loan Officer: Jodi Coons

NMLS# 1464854

5 out of 5 Stars
headshot image of Derek Russell

Loan Officer: Derek Russell

NMLS# 310095

5 out of 5 Stars
headshot image of Christopher Endicott

Loan Officer: Christopher Endicott

NMLS# 2673887

5 out of 5 Stars

Mortgage broker Katy was amazing.

headshot image of Katy Reeder

Loan Officer: Katy Reeder

NMLS# 1246356

5 out of 5 Stars
headshot image of Steve Harvel

Loan Officer: Steve Harvel

NMLS# 1842474

5 out of 5 Stars
Photo submission from Kevin H.

I was very impressed with the Team at Veterans United keeping use informed and up to date with entire process, and walking use through all the Documents to get everything done in a timely manner. I would Strongly Recommend a Veteran to use Veterans United for there Home Loan, the Teams there are Incredible.

headshot image of Stacy Sumpter

Loan Officer: Stacy Sumpter

NMLS# 865042

5 out of 5 Stars

This is the second time I’ve used VU to purchase a home and their attention to details drew me back again and I was not disappointed; in fact, I was more impressed the second time around!

headshot image of Katie Mottet

Loan Officer: Katie Mottet

NMLS# 1377183

5 out of 5 Stars

I would lead with advising folks to have cash reserves in the thousands on hand prior to proceeding with the process otherwise it was an easy straightforward process

headshot image of Clint Hamilton

Loan Officer: Clint Hamilton

NMLS# 1224235

5 out of 5 Stars
headshot image of Joshua Schultz

Loan Officer: Joshua Schultz

NMLS# 896562

5 out of 5 Stars
headshot image of Felecia Z. Solomon

Branch Manager: Felecia Z. Solomon

NMLS# 1145004

5 out of 5 Stars
headshot image of Michelle Dapkus

Branch Manager: Michelle Dapkus

NMLS# 1237812

0.5 out of 5 Stars

Okay I wrote a lot of negative comments but deleted it. I forgive. I will keep myself at peace.

Response from Veterans United

Hey Terrence,

Thank you for your honesty and for taking the time to share your thoughts. Buying a home can be an emotional and stressful experience, and I truly appreciate your willingness to extend grace despite your frustrations.

Your feedback still means a great deal to us because it helps us understand where we can improve the experience for future homebuyers. I’m glad to hear you’ve found peace with the situation, and I sincerely hope you’re now able to enjoy this exciting new chapter in your home.

If there’s ever anything you’d like to discuss further, please don’t hesitate to reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars

The experience was great, talk about full service. From getting approved to helping you move, the liaisons team made things easier and less stressful. From home insurance, cable, internet and utilities. They helped us all the way. Thanks Veterans United.

headshot image of Alex Dickherber

Loan Officer: Alex Dickherber

NMLS# 2070297

5 out of 5 Stars
headshot image of Austin Fuemmeler

Loan Officer: Austin Fuemmeler

NMLS# 1812759

5 out of 5 Stars
headshot image of Kim Ahrens

Loan Officer: Kim Ahrens

NMLS# 1734070

4.5 out of 5 Stars
headshot image of Andrea Rice

Loan Officer: Andrea Rice

NMLS# 1123296

5 out of 5 Stars
Photo submission from Douglas M.

Everyone of their staff was extremely responsive, knowledgeable and helpful. They made the process flow and made our dream of buying another home possible.

headshot image of Allie Leiva

Loan Officer: Allie Leiva

NMLS# 1558421

5 out of 5 Stars

The process was very seamless, just complete what they ask you to do, make sure your debts are lowered and credit score is at least a 630 i believe. Very nice and competent people.

headshot image of Holly Hoahwah

Loan Officer : Holly Hoahwah

NMLS# 1985730

5 out of 5 Stars

10/10 service from Evan Mehuy and his entire team at Veterans United Home Loans! This was our second time working with Evan, and we never once considered using a different lender. Amanda Cote and Aaron Ghidey made the process seamless from start to finish, and this was by far the easiest and best home buying experience we could have asked for. Their communication, support, and professionalism are unmatched. We are so grateful for this dream team!

headshot image of Evan Mehuys

Senior Loan Officer: Evan Mehuys

NMLS# 1894622

5 out of 5 Stars
headshot image of Jared Wilmes

Loan Officer: Jared Wilmes

NMLS# 1378229

5 out of 5 Stars
headshot image of Kris Carmichael

Loan Officer: Kris Carmichael

NMLS# 966989

5 out of 5 Stars

Kara my lender was super amazing, knowledgeable and on always 100% on point and on top of it all. She knows her stuff and will advocate for you. She saw everything through from beginning to the end tirelessly through days and nights. And I knew she was in my corner from Day 1. She was resilient in fighting for the very best for me and also cheering me on. Jennifer was also A-1 in terms of patience, kindness, perseverance, communication and efficiency. Her knowledge and effort to see everything through to the finish line was unparalleled and not only impressive but came from a sincere heartfelt place. She is the calm in the storm. Justin also, Josh, Monica and Joedi! You guys are amazing. I appreciate you. Thank you and Thanking GOD and my Lord and Savior Jesus for a team unlike any other. I trusted you and you did not fail. 💯 times over Thank you. You can trust them while going through the process. They are in your corner and ready to get you across the finish line to be a homeowner! I was blessed by God to have such caring people who were not about numbers but about me and those I love: my daughter, Mom, significant other, Dad and my entire family and the legacy and precedent this has now set. This was my family and Grandmothers’ dream, Nan and Grandma, and you made it come true. Thank you! Thank you! Thank you! I am more than blessed! God did it! You did it! WE did it! 🫶🏽❤️🎊🥳🙌🏾❤️💝

headshot image of Kara Vernon

Loan Officer: Kara Vernon

NMLS# 2052332

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