Craig was very communicative and easy to work with, and was always quick to give updates. I would absolutely recommend him.
The folks at Veterans United from the start to the finish were there working with me to find my home . Recommending a Realtor and keeping me apprised of each step . I was amazed at closing in 30 days was even possible. I would recommend them 100%.
I'd like to thank Matt a I'd his team I've been looking for a house for years and anytime I needed help or time he was always there and very knowledgeable!!! We appreciate all the help!!!
Jason and his team provided excellent communication, were friendly and respectful! It was an excellent experience and they were always ahead of everyone else in terms of readiness and paperwork.
fantastic team
Great service, very kind and helpful and professional!! Thank you so much, Don and Jessica!!!
The entire home buying process was excellent. It was so streamlined and friendly all throughout the journey. I would highly recommend the entire team
I cannot say enough incredible things about Jake, Mark, and the entire Veterans United team. From beginning to end, they provided an absolutely exceptional experience, and I genuinely could not have asked for a better team to guide me through purchasing my home.Buying a home is one of the biggest financial decisions a person can make, and navigating the VA loan process comes with its own unique challenges. Throughout it all, Jake and Mark demonstrated an outstanding level of professionalism, dedication, knowledge, and commitment to their clients.What truly sets this team apart is that they don’t just process loans — they genuinely care about the people behind them. They understand how much homeownership means to a veteran and treat that milestone with the importance and respect it deserves.Even when unexpected challenges arose throughout the purchasing process, I never lost confidence in the team handling my loan. Their dedication, attention to detail, and determination to get everything across the finish line made an enormous difference.Jake and Mark deserve recognition not only for the work they do, but for the standard of excellence they represent. Their entire team should be incredibly proud of the service they provide to veterans and their families.As a veteran, I have high expectations when it comes to professionalism, accountability, and dedication. This team represents those qualities at the highest level.To Jake, Mark, and everyone behind the scenes who helped make this possible: Thank you. You helped turn a major life goal into reality, and that is something I will never forget.I would recommend Veterans United, and specifically Jake and Mark’s team, without hesitation to any veteran looking to purchase a home.Five stars simply aren’t enough. This is the kind of team every homebuyer deserves to have in their corner.
Fantastic team of folks. Made the process fast and streamlined
Easy and stress free. Questions were quickly and clearly answered. The whole team was great.
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The overall experience from initial contact to closing was exceptional, the local team here is a pleasure to work with. Chris, Jennifer and Felicia are extremely professional and were timely with meeting our needs. Our expectations were exceeded and would gladly recommend this team as a top shelf mortgage service.
This is my second time using Veterans United and I actually reached out to Aaron to help us with this second loan. I was so impressed last time with his work 8 year ago and VU as a whole. This time, nothing changed. Aaron and his team took such good care of us and made sure we understood everything. Aaron and Sarah even ensured that the title company didn’t mess up any numbers. I would highly recommend VU and especially Aaron and his team to anyone. Thank you so much for making this easy, understandable and accurate once again!
As a first time home buyer there was a lot of nervousness, but everyone involved from helping me build credit, and keeping me on track thru that phase was great.
The real estate agency, Brianna Crenshaw, did a phenomenal job, communicating, bringing a plethora of knowledge and understanding.
Craig has been there since the beginning, and we want to pass on our thanks for escorting us thru it all.
All the parts worked together and we are looking forward to the next chapter. Thank you all!
Really the only two things I could say and I don't know if it's part of Interest United is the woman Gina who kept sending me emails from a previous property I looked at and didn't update the file that kind of shows a lack of attention to detail. And I guess the day of the closing a heads up that there was an important document I had to sign that came through at midnight because that turned into a bit of a scramble at closing to get that done other than that it went very well
As a first time homebuyer, I’ve never felt so left in the dark or misguided through a transaction, even down to the most simple of details for instance what money needs to be in a checking account and when? Response times grew long or went absent as we got closer to closing day. Loan estimates, origination fees, and cash to close kept changing right up until close only for the rate to need to go up to secure the close. The American dream has become predatory in this economy.
The loan team was great for my family. Friendly communications, engaged, and organized. Well understood our situation - retiring from the military and on the job hunt. Frustration with the VA home appraisal process, which complicated the sale, introduced stress and uncertainly. Causing multiple realtors to doubt and second guess future home buyers financing via the VA loan. A better communications or relationship bridge between the buyer, loan company, VA, and realtors could have helped. Instead our experience was much "it is what it is".
The challenges we had to overcome in my situation were probably more unique to my situation (off grid property in a remote area of a remote state) than deficiencies in Veterans United protocols. The good news is that VA financing is doable for off grid properties. You just have to be patient with the process.
