Kevin Reichert worked very hard on pulling the loan together. We passed up an initial offer for a second offer that was $12,000 higher as we were told the rate would be bought down. From that point on we were never satisfied with the loan. The seller credit were used to pay for closing costs. The rate was never bought down as we were told. At one point it was as low as 4.99% and was never locked in. The process was very frustrating and at no point did we feel we were getting what was promised. We ended up over paying for the home and ended up with a 5.25% rate. We felt like several concessions were made by the lender to make up for all of the short falls and for not following through with what was initially promised. Expectations were high in the beginning based on what we were told but then were never fulfilled. Not at all satisfied with the process.
Response from Veterans United
Hi Marc,
I'm sorry to hear that your experience didn’t match your expectations. I can only imagine how disappointing it must have been to feel like you weren’t getting the rate or terms you’d originally planned on, especially after passing on an initial offer. Our goal is always to keep the loan process as clear and straightforward as possible, and it sounds like we missed the mark here.
We'd love the chance to look into what happened and see where we could have done better. If you’re open to it, please reach out to me so we can talk through the details and find a way to make things right. You can reach the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We're here from 9 a.m. to 5 p.m. CST, Monday through Friday, but feel free to contact us anytime.
The team over all was very helpful. They made my loan process very easy for me to get through. I would highly recommend Bryant and his team to anyone that is wanting to work with veterans united to get a home loan
The Veterans United Team made me a new homeowner with the least amount of stress I could have ever imagined. The entire process, from initial application thru "clear to close" was less than 30 days! I am very appreciative of their service and will definitely recommend them to those I encounter moving forward! Thank you to John, Jennifer and Cede!
This was my second go around using veterans united and the team did a wonderful job. Brandon made the process extremely easy and was very transparent. Lee Ann and the concierge team made the process seamless and super easy to finish things out. Great job by veterans united!
I have nothing but good things to say about Veterans United and the entire team that helped along my journey as a first time veteran home buyer and now home owner! Thank you so much to all of you!
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I'm soooo grateful for a loan officer that takes her job & her clients seriously!!! This process was extremely easy & stress free thanks to Beth & the VU team. Thank you all soooo much!!!
Good job ya’ll! Thank you!
The process was sometimes difficult and stressful. My team was always there to answer any questions I had about this process. My texts were answered quickly and same with phone calls. I knew I could call them with any questions and they would explain things to me.
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This is my second loan with Veterans United and I can’t believe how well they have always managed to get things done, couldn’t be happier
We’re exceedingly pleased with veterans UNITED, they’ve made absolutely everything. Super simple for us. The app is easy to navigate and communication is fantastic. Thank you so much for what you do.
Josh was a great help he needs a raise.
