Horrible communication. Problems never got solved and everyone ignored me. Got hung up on a call. We are 100% disabled veteran and got tax exemption because we are in Texas. We submitted documents about tax exemption and the one on call said they will contact us if they do not receive document but they never contacted us. And now our mortgage increased from $2700 to $3700 because of escrow from property tax? We called again and they hung up on me. My husband called and they said they never received anything document? We did not receive any proper explanation or solutions. Both of us just received an answer from Veteran United that it was our fault that we did not submit documents (but we did!)
Response from Veterans United
Hi DoanLee,
I’m really sorry to hear about your experience. Feeling ignored, disconnected, or hung up on is not acceptable, and I can understand how upsetting this must be, especially when you’ve been actively trying to provide the right documentation.
I also hear how concerning the change in your mortgage payment is. Situations involving property tax exemptions and escrow can be complex, but you should have received clear communication and support along the way. It’s frustrating to feel like your efforts weren’t acknowledged or properly reviewed.
I’d truly like the opportunity to look into this for you and help get clarity around what happened with your documents and escrow. Please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com so I can review your situation and work toward a resolution with you.
Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up as soon as possible if you reach out outside those hours.
Sincerely,
Claire S., Client Relations Manager
My team was absolutely amazing with the whole process and always there when i needed them every step of the way
The Veterans United team was extremely helpful, user-friendly, and super responsive throughout the entire loan process. Their support to my family was top-tier before, during, and even after the formal loan process. I have already begun recommending Veterans United to my friends and coworkers.
Mike, Shane and Neisha were very professional, resilient, proactive and reliable. I would gladly recommend their services to my fellow Marines and Shipmates in the future. Thank you again for your support. I want to give the Veterans United team a show out for all of the heavy lifting and resilience they exhibited getting me and my family into our new home. Mike and his great team…Neisha and Shane were fantastic, as well as the concierge folks. This was a great way to conclude over 41 years in our beloved Marine Corps. God bless and Semper Fi Merry Christmas! Dwayne and Verona Whiteside
Casey Martin and his team are second to none! They were extremely communicative, transparent about numbers, and patient with us during our home search. I am a returning customer for Casey and will be for my next purchase as well! I recommend him to Veteran i know searching for a home!
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Juliana Eckles and her team were exceptional throughout our home-buying journey. They ensured the funding of our loan went smoothly, maintaining timely communication and answering every question we had. From the very start, Juliana made sure all steps and requirements were crystal clear, which took the stress out of the entire process. I highly recommend her for anyone looking for a seamless lending experience
Veterans United made our home buying process smooth and stress free from beginning to end.Their team was responsive, knowledgeable and quick to answer our questions.
Every single member went above and beyond to ensure success. Danielle, Sheldon and Kyle made sure I knew exactly what I needed.
The whole team at Veterans United was amazing. Celena gave us all our options and so we could choose the best one for us. Communication was excellent and ensured a smooth and timely process with no delays. We would definitely use their services again recommend their services to other veterans
The Veterans United team was excellent to work with and made the refinancing process smooth and easy. Carrie Freeman and Nina Eacker were very professional and friendly. They are a great asset to you and for future Veterans United clients. Thanks so much for being great and for the wonderful t-shirt!
I had great support
Txt messaging was a great addition as I have a full stressful life. The personal and professional connection was there. The process had no pressure and was supportive of my situation. I would highly recommend Randee or anyone else on my team!
Difficult process
Response from Veterans United
Hi Julian,
I’m sorry to hear the process felt so difficult. That’s not the experience we want for anyone, and I understand how frustrating that can be.
If you’re open to it, I’d appreciate the chance to learn more and help however I can. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
I think Veterans United really does care about veterans. And I think they give honest advice throughout the loan process!
Wyatt Robertson with Veterans United was excellent to work with throughout our homebuying process. As first-time homebuyers, we had a lot of questions, and Wyatt was always respectful, knowledgeable, and personable in the way he guided us through everything. He explained the process clearly and made sure we understood each step along the way.We were also on a tight timeline to purchase a home, and Wyatt was extremely flexible and responsive, often making himself available outside normal working hours to answer questions and address concerns. That level of support made a stressful process much easier.Even after closing, Wyatt continued to check in to make sure everything was going well, which we really appreciated. I would highly recommend working with Wyatt and would absolutely work with him again in the future.
