Great service and exceptional customer service! Aaron Brooks was an amazing loan officer! His expertise and professionalism were top notch. Many thanks to Veterans United for hiring such a wonderful team with excellent customer service. He made this process easy!
Veterans United is absolutely amazing. This is our second time buying a home with them and it makes it a breeze. From finding relators, to our amazing loan officer Matt, to all the inbetween we don’t even get nervous. They take care of it all even being so far away from our new home. Even when it came to being in contact with Mat he would personally call us to make sure all our questions were answered, type up any estimated numbers we may need to see etc. 10/10 the best.
Laura and Blair made our home buying an easy experience.
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Amazing ! Loved Jaime. She is a breath of fresh air and makes it possible.
Best home buying experience I've ever had!
Kevin Webster and Matthew Gandlmayr did a great job keeping things on track. We thought we wasn't going to get approved after the run of mill processes. Can not be more grateful to the team for me and my family.
As a first time home buyer, I was unsure if I was capable of making the best or right decision in buying a home- or even if I SHOULD buy a home in the first place. I am happy that Ms Rebekah Moncrief was the mortgage loan person for me to have worked with in buying my home. While she is professional with an abundance of knowledge in her field, she is also personable and will listen to what I had to say or ask again and again without getting inpatient. Ms. Moncrief provided me with important information, recommendations that are needed in the home buying process. I think anyone would be happy to have Ms. Moncrief as a part of their home buying team. Thank you Rebekah Moncrief .
Everyone was polite and professional. They also were always available to answer all of my questions as they came up.
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Rick and the team are nothing but outstanding in every way! You all made it look easy on our end. Thank you all so much.
My team, Levi, Sarah, Brandon and Kyle, made this process so easy! From the approval process to the day of closing, they were right there for anything I needed. Information was explained so I could easily follow, the app made document submission a snap and all of my concerns and questions were quickly addressed. The whole process was a great experience!
We were afraid to get a veterans home loan because of everything we heard. We are very happy we decided to find out for ourselves. They do make the process as painless as possible, there are not as many restrictions as we thought, they just want to make sure your home is safe for you and your family. We feel extremely lucky to have found them, with their help our 13 year dream is finally coming true. Veterans United went above and beyond for us in securing our 1st Home. We are so happy to move from Maine to this beautiful house in Southern Virginia. Veterans United made our dream a reality.
Superior service!
Honestly expected better. The communication was terrible there were so many times I could not get ahold of my loan team in a timely manner. I was constantly being told two different things about the loan process. Kelsey Riggs would tell me one thing and Anna Barton would tell me that was not correct and give me different information. I was told on several occasions “that’s not my lane ask Kelsey or Ask Anna” and neither of them could give me answers to my questions. Leading to many false claims about rates and credit checks. Kelsey told me the hard credit pull was not done, Anna told me the same day right after speaking to Kelsey that it was done. Kelsey told me the hard pull would not be done until closer to closing for rate purposes which ended up not being true. I was never notified prior to locking in the rate and even at the end when asked was told they locked it in when I was previously told it wasn’t locked and I would be notified before they did any rate lock. I was left to guess about paperwork until after I had already signed because no one would answer their phone or email until it was signed. I would definitely recommend finding any other company to work with. This was not my first home and if it was I would have probably gotten screwed worst than I did. In the end I am stuck with a rate I didn’t approve and a higher mortgage than I had told the loan officer I was budgeting for. I am still waiting to hear back from Kelsey about an escrow adjustment for the property taxes that were included that I do not have to pay due to being 100% VA rated. They promised credits and discounts but in the end they were empty promises. I am very sorry I did not go with my previous loan servicer. After this experience I will not be using VU ever again! All I can say is beware! I am definitely looking into a formal complaint against them!
Response from Veterans United
Hi Lori,
Thank you for taking the time to share your feedback. I'm sorry to hear that your experience was marked by inconsistent communication, unanswered questions, and confusion throughout the loan process. I understand how frustrating it can be when expectations aren't clearly communicated and you don't feel confident that you're receiving consistent information during such an important financial decision.
It's especially disappointing to hear that the experience left you feeling unsupported and dissatisfied with the outcome. We want every borrower to feel informed and confident throughout the process, and I'm sorry that wasn't your experience.
I appreciate you sharing your perspective. Feedback like yours helps us better understand where we can improve and provide a better experience for future borrowers.
Sincerely,
Claire S., Client Relations Manager
