For 2 and a half years I’ve been working with Tyson Smith, and after I went under contract the rest of the team came in to work the home stretch. Joedi made sure I have information I needed to get home life set up before even closing. Kayla was good to work with as well. She made sure I had the paperwork I needed to get signed and back. There is a thank you for all the behind the scenes work and those people. Last is my realtor in Wichita, thank you to Catalina. Tyson and Catalina is who I worked with most, y'all deserve special thank you because you were extra patient and allowed me to build trust which is no easy task. Thanks to the team behind the scenes as well
While we are thankful to have secured our home loan, the experience with Veterans United left much to be desired. As first-time buyers, we relied on them for guidance, but instead felt like we were pushed through an impersonal machine on autopilot. Communication was practically non-existent. We received no education on the process, no heads-up on next steps, and at one point, our entire loan team went MIA for days with zero notice. We only found out they were out of town after reaching out to a company operator to ask why our calls and messages were going unanswered.
That delay directly impacted us and nearly cost us thousands in interest rate increases over the life of our loan. To their credit, they did make it right financially after we confronted them about the lack of support and potential loss, but that level of oversight should never have happened. Even our real estate agent—who has decades of experience—stated they were the worst lender she has ever worked with. Buyers should also be aware that despite their name, they are a private lender and are not endorsed by or affiliated with the VA. We got our home, but the process was unnecessarily stressful and poorly managed.
Awesome Team
Having knowledgeable people assisting with home buying makes the entire process less scary! They are very patient and willing to provide answers, even when questions are repeated several times. Many thanks to great teamwork and support!
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The team I worked with was awesome. Any questions I had they answered in a timely manner. I would recommend Veterans United, they sure helped me with my finacial situation.
Bryan Walther helped us through every detail of getting our new home in Orlando. Thank you! God bless!
By Veterans United approving my home loan, they gave me the greatest gift I needed in my life, Peace. As a Veteran, I am very selected to who I support and give my business. My first choice is those that help other Veterans, I recommend Veterans United 110%.
The team did a great job staying on top of things and helping with all the to-dos ensuring everything went smoothly
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Cal was awesome! Very responsive to our needs and questions and made it a comfortable process.
I would definitely recommend VU Home Loans to anyone looking to purchase a home,theses guys are excellent at what they do,Victoria and her team are second to none,I was on pins and needles trying to buy a home and they walked me through it step by step putting my mind more at ease,these guys are great so if you’re looking for a home do yourself a favor and get with Victoria and the people at VU Home Loans.
If you are looking for a group of professionals who understand the market and Veterans then this company is it! They were amazing throughout this process and displayed excellent knowledge of the home buying process. Although it was a lengthy process because of the home being a new construction, however, I never lost confidence in their organization. True professionals!
