I truly appreciate you guys. Your whole team was on it. Even though I didn't need some of the other services you offered, I still appreciate the gesture. Jeremy I can't thank you enough. Thank you Veterans United
Justins Team was top notch and they did everything tjey could to make sure that our dreams came true.
Great service and exceptional customer service! Aaron Brooks was an amazing loan officer! His expertise and professionalism were top notch. Many thanks to Veterans United for hiring such a wonderful team with excellent customer service. He made this process easy!
Seth and his team are outstanding. Everyone on his team was professional and knowledgeable of the task at hand. Patricia and I thank you all for a quick and easy process.
No
Have nothing but great things to say about my experience with my home loan team. Dalton and Courtney were exceptional and I would highly recommend them to any Veterans looking for their new home.
Veterans United was amazing with helping us in the loan process. They made everything so simple with the to do lists! They also reached out to make sure everything was going smoothly on our end which made us feel like part of the family.
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The team we worked with was unbelievable!!! As far as we are concerned they went above and beyond the call of duty. What an awesome team!!
Great service!
The greatest team I've ever had in think they deserve a raise especially my team happy memorial day too you all!!
Very punctual and informative. Easy to use app to follow along the home journey process. You can feel they want the best for you!
Kevin Webster and Matthew Gandlmayr did a great job keeping things on track. We thought we wasn't going to get approved after the run of mill processes. Can not be more grateful to the team for me and my family.
Brian and his team did a great job getting our loan processed quickly. Brian and his team were able to accommodate our needs throughout the process of purchasing a home remotely and having jobs without a lot of flexibility for time away. Highly recommend using their services as they offer a lot of additional services for a buyer that aren’t normally part of the experience
This time for refinancing I went through Ben Choi and he was great. He made sure I understood every part of the process with it being my first time. I always recommended veterans united to all my military family.
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The team provided a lot of help and made my home buying experience easy.Can't thank them enough.
Can’t speak highly enough of Gwen and team at Veterans United, navigated the process with ease. Highly recommend Gwen and team for our Veterans and all your financing needs!!
Exceptional team! Our experience purchasing our home was truly seamless from start to finish. Every step of the process was handled with professionalism, patience, and excellent communication. Questions were answered quickly, details were explained clearly, and we always felt supported throughout the journey. What can often be a stressful process felt smooth and organized thanks to the dedication and care shown to us. We are incredibly grateful and would highly recommend them to anyone looking to buy a home.
The entire team was great! They were readily available whenever I had a question. Joel, our assigned loan specialists, was always aware of any updates and maintained great communication with us.
We were afraid to get a veterans home loan because of everything we heard. We are very happy we decided to find out for ourselves. They do make the process as painless as possible, there are not as many restrictions as we thought, they just want to make sure your home is safe for you and your family. We feel extremely lucky to have found them, with their help our 13 year dream is finally coming true. Veterans United went above and beyond for us in securing our 1st Home. We are so happy to move from Maine to this beautiful house in Southern Virginia. Veterans United made our dream a reality.
Wanted to much information on personal accounts. Was never called or updated on our loan officer leaving or moved up in the company. I felt very stressed during the whole process. Will never use my va loan again.
Response from Veterans United
Hi Robert,
I’m sorry to hear this process left you feeling so stressed. We understand that purchasing a home can require a lot of documentation, but our goal should always be to help make that process feel clear and manageable rather than overwhelming.
I also apologize that you were not updated regarding the changes with your loan officer. Consistent communication is an important part of the experience, and I understand how frustrating it can be to feel out of the loop during such a major purchase.
We appreciate you taking the time to share your feedback, as it helps us identify areas where we can improve. If you’d like to discuss your experience further, please feel free to reconnect with our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Alec and his team were knowledgeable, professional and fast in responding to of all my concerns. Thank you.
