As a loan officer myself, I know what great service should look like — and I have to say, Veterans United absolutely nailed it. From start to finish, the experience was smooth, professional, and refreshingly personal.Evan, my loan officer, and his team member Jacob went above and beyond. Their communication was clear, their response time was fast, and their attitude was nothing short of outstanding. Every step felt effortless — no surprises, no stress, just genuine care and competence.I initially applied with another lender that gave me a confusing denial, but Veterans United immediately stood out for their transparency, understanding, and veteran-focused approach. Their rates and fees were competitive, but what impressed me most was how organized and client-centered their process was. You can tell this company genuinely values the people they serve.As someone who works in the mortgage industry, I rarely say this — but Veterans United truly sets the gold standard. Their technology, teamwork, and culture of integrity make them stand out from the rest.And if for some reason you don’t like Evan (which is impossible), call me — I’ll take care of you! 😉 Just kidding… kind of.
VU has a great team ready to get you right into your future home. I had a great experience with them, they took care of my case quick and did their best to get the best deal.
Evan picked up everything we needed, slapped it into the system and had us an answer to closing in 30 days.
Thank you so much TEAM for all your help in making our dream home happen!!! So thankful that we decided to seek assistance regarding our home loan with Veterans United and spoke with Ryan Clearwater, (so proud to say) our loan officer, who provided us all the information and assistance we needed; as well as with Laura Fry for continually updating us with the process of our home buying adventures and experiences. More power to you all and best wishes. Take care. ~ Romano and Cora ~
Chase and his team has a great asset, helping my wife and I getting a home. I would recommend him to any other veteran who is looking for a home. Thanks very much.
I think a little bit more time getting to know the client better would be helpful. I was getting the feeling that the VU team saw me as a first time buyer.
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Overall, the experience was awesome. First time buying a house and they made it easy. The checklist thing made it simple and clear what I needed to do, which was great because I had no clue. You guys made it easy as can be.
We finally have our dream cabin thanks to Veteran’s United! It was great working with the entire team at Veteran's United! They kept us informed every step of the way along the process of buying our home, and made it so easy to close on time. I highly recommend Veteran's United for any veteran looking to purchase a home with the VA loan benefit!
My process is always fast and flawless.
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Christopher and Paige were outstanding! They made the process so easy and quick from start to finish. I would absolutely recommend!
Great customer service, easy to communicate with when questions arose.
We actually had gone to another loan servicer prior to using VU and we didn't have a good experience. We tried VU based on recommendations from family who have used them previously and praised their experience there. From start to finish everyone was very professional, quick to answer our questions thoroughly, and even got us a housewarming gift. Trevor and Jennifer were both so great and we will let everyone we know who is going through a house-buying process, go through them for a stress-free experience! Thank you so much again Trevor and Jennifer for everything!!!
Melissa Kunkel was amazing in giving me the information I needed to make decisions based on locking in my loan rate, informing me about the EARL program and ultimately making me feel comfortable and fully educated on the process and what I was signing myself up for.
