Thank you so much TEAM for all your help in making our dream home happen!!! So thankful that we decided to seek assistance regarding our home loan with Veterans United and spoke with Ryan Clearwater, (so proud to say) our loan officer, who provided us all the information and assistance we needed; as well as with Laura Fry for continually updating us with the process of our home buying adventures and experiences. More power to you all and best wishes. Take care. ~ Romano and Cora ~
For first time Home buying it was the easiest process I’ve ever done honestly
Website was easy to use
The team was very professional and gave great advice and pointers throughout the whole process.
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Paul and his team were outstanding.
Ty Reese and his team are incredibly awesome. They helped me to rebuild my credit score, guiding me to a successful ownership. Much appreciate!
We finally have our dream cabin thanks to Veteran’s United! It was great working with the entire team at Veteran's United! They kept us informed every step of the way along the process of buying our home, and made it so easy to close on time. I highly recommend Veteran's United for any veteran looking to purchase a home with the VA loan benefit!
Ben and his team are the best to work with
Veterans United made so simple to upload documents through their app. I thought the process was going to be more complicated, but they communicate communicated with me very well. I spoke to them at least once a day. Everything was great.
I never dreamt it would be so easy to get through this process. The transparency of the process and timeliness of communication of what they needed is unparalleled.
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Veterans United had our back every step of the process! Corey and his team did a phenomenal job with our home loan. They made the process as easy as possible and communicated every step of the way! They were always available if we had any questions and never made the conversation feel rushed. This wasn’t just business to them, it was personal.
We actually had gone to another loan servicer prior to using VU and we didn't have a good experience. We tried VU based on recommendations from family who have used them previously and praised their experience there. From start to finish everyone was very professional, quick to answer our questions thoroughly, and even got us a housewarming gift. Trevor and Jennifer were both so great and we will let everyone we know who is going through a house-buying process, go through them for a stress-free experience! Thank you so much again Trevor and Jennifer for everything!!!
The communication throughout our mortgage process was consistently poor, and our Loan Officer did not stay on top of critical details. Several times, he simply “forgot” to tell us important information—such as needing an additional $3,400 in “rainy day” funds beyond closing costs.We also had repairs required by the lender outside of the appraisal, which he failed to disclose until the last minute. This caused our closing to be delayed by almost a week. We traveled 600 miles (one way) to complete the initial repairs, and despite asking multiple times for a full list of what was needed, we never received one. After my husband returned home, we were told—just two days before closing—that additional painting was required.It took four days just to get a clear answer about what was needed for the loan to be funded. During that time, I had already wired the closing costs and signed all the closing documents. I had asked directly for wire instructions days earlier, yet I received a text later acting as if we had never discussed it. When I reminded him that we had, he blamed memory issues on PTSD.The entire team seemed disorganized and rarely on the same page. The process ended up costing us far more money than it should have, and the communication was extremely frustrating. Our Loan Officer always had an excuse, and during only our second conversation, he became aggressive and noticeably unstable.This home was meant for my daughter, and the experience was far more stressful than it needed to be.If you want to have a video and our story for your Facebook marketing, I am happy to share our journey.
Response from Veterans United
Hey Aubrey,
Thank you for taking the time to share everything that happened. I’m really sorry to hear how confusing and stressful this process was for you and your family. You should have had clear information, consistent communication, and a full picture of what was needed long before closing, and it’s upsetting to hear how many details were missed or shared at the last minute. Having repairs added unexpectedly, traveling such a long distance, and still not getting direct answers would have been incredibly frustrating for anyone.
It’s especially concerning to hear how long it took to get clarity about what was required for your loan to move forward, and how you felt caught in the middle after already wiring funds and signing documents. The back-and-forth, the delays, and the feeling that you couldn’t rely on the information you were given made an already meaningful purchase much harder than it needed to be. When this home was meant for your daughter, I can only imagine how much more personal and challenging that stress felt.
I’d really like the chance for my advocate team to look deeper into what happened and understand the full situation from your perspective. If you’re open to talking, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com so we can go through your concerns together.
