My realtors did not communicate with my loan team, so the agreed upon repairs fund never came to me, also my loan team never communicated with me as to what to do with excess funds at close and they opted to pay down the interest rate vice the loan amount which anyone would tell you makes more financial sense. Over all, the concierge team did great, made the realtors job a walk in the park and the still fumbled it, my overall loan manager went on vacation and didn’t leave someone in charge. I can say that I recommend them nor that I will use veterans united again for any future purchases.
Response from Veterans United
Hi Derek,
I’m really sorry to hear about the breakdown in communication you experienced during your homebuying process. It’s clear how frustrating it must have been to have agreed-upon repairs and closing funds handled in ways you didn’t expect, especially without clear guidance from the team. I also understand how the timing of your loan manager’s absence added to your disappointment.
I’m glad to hear you had a good experience with our concierge team, but I know that doesn’t make up for the issues you’ve described. I’d like my team to have the chance to review your file so we can better understand what happened and see if there’s anything we can do to make this right. Please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. If you contact us outside of those hours, we’ll get back to you the next business day.
I love you guys, I gained family! Although the process, I felt the genuine concern for my well being and mental health. I appreciate the work and effort you guys put forth for me!
I would recommend Veterans United to any one! The team of Andrew Beckett was excellent and made my experience very pleasant. This was my first time getting a VA loan and going through the loan process. Everyone was quick to respond to all questions and concerns. They would explain everything to make it understandable and easy. Don't get me wrong I was anxious throughout but at the same time comforted with the team working for me! Thanks Veterans United for getting me to close!
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Veterans United is a great mortgage company. Their rates are fair and I feel the process is transparent.
I didn't think it was possible but now I have a brand new home for my family and I couldn't have done it without Veterans United Home Loans.
The entire team was very helpful and a delight to work with.
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From day one, they kept me on top of the purchase process. And explained the process as it progressed, very happy with all who were involved.
Veterans United made the home buying process go smoothly for us during a busy and stressful Summer. Molly, Danielle and team went above and beyond in their customer service, sending our kids a package for our summer vacation which made them feel included and extra special. We would 100% recommend using them for any Veteran who is looking to buy a house.
I had nothing short of a fantastic experience with Veterans United! The entire team was there every step of the way to answer any questions I had or to listen to my concerns. I would highly recommend using Veterans United to any of my friends and fam.
Ryan Davis was outstanding Helped us above and beyond the call of duty
would not have made it through the process without him
The veterans united team has been extremely helpful. They walked me through every step all the way up to closing. I couldn't have purchased my home if it wasnt for such an amazing group of people.
Everyone that I worked with on the team was great. They were able to push my loan through in only 12 days which was very impressive.
