Review of Veterans United: A Seamless Home Buying ExperienceAs a first-time homebuyer, the process of purchasing a home can be both exciting and overwhelming, especially when using a VA Loan. My recent experience with Veterans United, and specifically Billy’s team, transformed what could have been a daunting journey into a seamless and rewarding accomplishment.From the outset, the team demonstrated exceptional dedication and communication. Given my tight closing window, I was initially concerned about meeting the deadlines. However, Billy’s team went above and beyond to ensure everything was on track. Their willingness to communicate during evenings and weekends provided me with a sense of reassurance and support throughout the process.The clarity and responsiveness of their communication were standout features. Whenever I had questions or needed updates, I could rely on the team to provide timely and informative responses. This level of accessibility was crucial, especially during the more stressful phases of the process.Despite having other vendor options, it was the professionalism and commitment of Billy’s team that convinced me to stay with Veterans United. Their expertise and dedication to client satisfaction made a significant difference. They navigated the complexities of the VA Loan with ease, providing me with confidence and clarity every step of the way.In the end, the experience was a blend of stress and reward. The stress came from the inherent challenges of buying a home, but the reward was a successful closing within my tight schedule, thanks to the unwavering support of Billy’s team. I am immensely grateful for their hard work and would highly recommend Veterans United to any prospective homebuyers, particularly those utilizing a VA Loan.
This is my second home purchase using Veterans United. They have been great!
I love working with VU, especially with Carrie Freeman! She has always provided me with THE BEST service anyone could ever hope for.
I was a first time home owner and the team I dealt with really help me even when I did some bone headed things trying to boost my score in the middle of the process, but they took me under wing and got me straighten out. It was a interesting experience and really helped me understand the process.
Veterans united made the scary home buying experience very easy. They were professional and very accommodating.
Tiger inspection missed stuff that would not pass normal inspections, this house should not have been VA approved.
Response from Veterans United
Michael, thanks for acknowledging this issue so that we might step in to provide further assistance. While Veterans United does not have direct control over the actions of third party providers, it is important that we work together to promote resolution for you. A Client Advocate here has attempted to reach out for more information and will be available to speak with you should you wish get in touch with us.
The Veterans United team helped us achieve everything we needed to get a home for our family. They made us feel important every step of the way, we couldn’t recommend them enough!
I very smooth process
I just feel like you had no clue on what was going on one person said you are all set then oh we need this now I’m sorry I just feel it was handled poorly
Response from Veterans United
Hello George, we appreciate your feedback. Our Client Advocate team is available to connect with you to learn more about your experience should you wish to share more information. We invite you to connect with our team and become a part of our effort to continuously improve the client experience at Veterans United.
Truly can't think of a better group you could ever deal with when buying a house. These lenders are the Rockstars in there department! And you will hit the jackpot if they are on your team guiding and helping you!
The entire team was great! Everyone was so helpful and very responsive. I would definitely recommend.
The process of buying a home can be overwhelming! Our Veterans United team made the process easy and transparent! We couldn’t recommend them more highly! You are in good hands!
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As a first time homeowner I’m not sure I knew what I expected but the team overall exceeded my expectations from the reapproval to underwriting to closing. The team was great and I’ll definitely continue to share my experience with others.
This is my second time using Veteran’s United. I came back because of the efficiency and timely communication. This second go around both of those elements were lacking…at least compared to our experience in 2022. It was not only difficult for us to get ahold of, get a timely response from, our VU team, but our real estate agent had the same difficulties with them. Overall, still a mostly positive experience, but definitely not as good as our first with VU.
They were really good. Thank you
