I have used Veteran's United several times and have been and continue to be extremely satisfied with their professional personal service. From my view, there is no better organization to work with for my Mortgage needs. Very Very Pleased
I cannot believe how easy working with my VU team was! I was so nervous about the home buying process (this was my first) and using my VA benefits. I was expecting my information to get brokered out and have a million people call me wanting my money. BOY WAS I WRONG! I’ve already recommended VU to my vet friends!
We needed a place to be near our grandchildren and help with showing them "how". The home we found was just right with plenty of room. Thanks VU we got started right away.
Yes, I would definitely recommend this company. We worked with Matthew Gandlemyer, he was so calm, patient, and professional . He really worked hard for us. We had problems with V.A. financing and he got it solved. We thank him so much.
Simply put Brett was awesome.
Always willing to answer or find answers to my questions.
Thanks to the whole team at Veterans United. Their hard work got me into this house. Greatly appreciate it.
Great company!
We could not have asked for a smoother process in being a first time home buyer. From the beginning as we searched and read the many reviews, we just knew that's Veterans United would be the best option for us
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Thank you mike revis our loan officer. You were there every step of this amazing journey. Thanks again!
Veterans United is a special Mortgage Vender, who helped my Wife and I purchase our home very easily.
I would not use this company again, nor would I recommend it to other veterans. The overall loan process was cumbersome and slow. Documentation requests were made piecemeal rather than gathering all required documents at once. It seems the underwriters were not fully aware of the necessary documentation for loan approval or denial. Overall, the process was challenging and difficult to endure.
Response from Veterans United
Hey JT,
I’m sorry to hear that your experience with us felt slow and frustrating. The home loan process can be stressful, and it sounds like the back-and-forth on documentation made things even tougher. Sometimes, additional documentation is needed after underwriting begins to clear or confirm conditions, but that doesn’t make it any less stressful to go through. You deserved clearer communication and a smoother process than what you described.
I’d like for my advocates to learn more about your experience so we can see where things went wrong and share your feedback with our team. When you have a moment, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. Our office is open Monday through Friday, 9 a.m. to 5 p.m. CST.
This was the easiest and least stressful way I could have imagined purchasing my first home. My team was absolutely amazing, and always made themselves readily available for any questions or concerns I had throughout the process. 10 out of 10 would gladly use Veterans United every time.
