I had a great team overall. Everyone was super helpful
We needed a place to be near our grandchildren and help with showing them "how". The home we found was just right with plenty of room. Thanks VU we got started right away.
Tony was the best. Very attentive, answered all questions when asked was an asset to this process becoming seamless. Chris my concierge was also great as well.
John and his team are absolutely wonderful. Very informative and professional. They make the home purchasing and refinancing so easy. I’m thankful for them.
There were numerous situations where my “team” was impossible to get in contact with taking over a day to respond or get info the was extremely time sensitive. I would never get updates unless I was constantly reaching out. I was told we looked good to close for multiple weeks until 3 days before our closing date I get told that “ Oh the appraisal hasn’t come back yet so we don’t think we can make the date” which resulted in the deal nearly falling apart. The only time that there seemed to be real effort put in was when I went and talked to another lender and threatened to go with them because they were responsive. Lastly the day of our closing my loan officer never sent the wire info and let us just walk into closing looking like idiots. Some of this I realize isn’t 100% Veterans United but they never did any of the things experienced professionals would do like making sure everything is on track.
Response from Veterans United
Hey Chandler,
I’m really sorry to hear how stressful your homebuying experience turned out to be. You deserved clear communication and timely updates every step of the way, and I can understand how frustrating it was to feel like you had to chase down information or deal with surprises so close to closing.
What you described isn’t the experience we want for our borrowers. The final days before closing are already busy enough, and delays with the appraisal or last-minute details can add a lot of pressure. I appreciate you sharing this feedback so we can take a closer look and learn from it.
If you’re open to it, I’d like our Client Advocate team to review your loan file and see what happened. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com, we’re available Monday through Friday, 9 a.m. to 5 p.m. Central Time.
Thanks to the whole team at Veterans United. Their hard work got me into this house. Greatly appreciate it.
Veterans United was wonderful made home buying easy Aaron Estelle and Melissa Spangler made everything run smoothly. Everyone I dealt with was helpful.
Mason and his team were excellent. The process was quick and stress free. I was pleasantly surprised and would definitely recommend.
Shane and his team were fantastic
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Exceptional service, I would not hesitate to call them again. Everyone on the team was outstanding. Every question, every change was handled with prop & courteous service.
Even my real estate agent commended their service. Thank you Team for everyone's service!
Thank you mike revis our loan officer. You were there every step of this amazing journey. Thanks again!
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