My loan team (Tim Overshiner, Kevin Reichert, Ross Pierson, and Gavin Otte) were amazing every step of the way. My loan went through multiple changes/revisions (job change, finances, and VA requirements). They were always on top of their game, and kept us informed along the way. Everyone was easy to contact and worked exceptionally well together. In the end, they worked out an amazing loan package with the absolute lowest rate!
Extremely helpful, friendly & knowledgable. I highly recommend Chris & appreciate his help.
Josh was definitely easy to work with and made everything go smoothly. I couldn't have asked for a better Specialist.
We can't thank you enough for all of your help. We're so excited to be homeowners now and even more pleased that the process wasn't as intimidating as others said it would be. Thank you!
Cody Smith and his Team did not disappoint. Cody is knowledgeable, personable, and very responsive to questions, and this time I had the pleasure of dealing with Corey Jackson as my transaction coordinator. Corey is very professional, informative, and super quick with his response times. They both made the whole process as smooth as possible and made sure to keep me in informed every step of the way. I would absolutely recommend Cody, Corey and the whole team at Veterans United to anyone.
From start to finish the whole process could not have been easier. I can’t think of one thing that did not go as planned. I went from pre-approved to closing in less than two months. Ms Turk was always there to answer any questions we had. She was wonderful. The whole support team was. Thank You All
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I would give Veterans United an A+++! I would recommend every veteran who want an experience, honesty and caring home loan specialist! I truly felt that they treated my request as if it was their own!!
Management at VU should look strongly into what transpired here. This could be used as a training event so others don't have to deal with what I did. VU handled the routine things very well....but when we hit a snag....it was all on me to fix it. I expected more. I expected VU to have a strong relationship with the VA, and to help when needed. I found just another lender, I could definitely have gotten at least this level of service from anyone.
Response from Veterans United
Kim, thank you for taking the time to share your voice and provide this feedback. Having spoken with you directly, we realize the uniqueness of the situation and appreciate your willingness to speak to the Department of Veteran Affairs directly. We will use your feedback to promote a positive customer experience for similar situations down the road.
I have already given Brad's business card out. 2 years prior to working with Veterans United I tried purchasing a home and it was just so confusing for myself and the mortgage company I was working with. Veterans United made everything so easy that I'm still in shock I'm a homeowner.
Do your homework before you call because they dont like to answer questions and they have "preferred realtors" that play their game.
Response from Veterans United
Hello Robert, we appreciate your feedback. Our Client Advocate team is available to connect with you to learn more about your experience should you wish to share more information.
I will ensure all of my veteran friends how well this process has been to be a first time home buyer and really feel like you have people working in your corner.
